cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Unable to update version type

robert889
Newcomer
Newcomer

‎2024-11-04 12:54 AM

I have a Pro subscription. I tried to log in to set up a meeting, a message tells me I must update to the latest version before I can log in, and I should get [my' "IT team" to help.  There is no IT team and I just need a simple way to update the version. All paths are circular however and I come to dead ends. Any suggestions? Thank you

Topics:
0 Likes
1 REPLY 1

jdott16
Community Champion | Employee
Community Champion | Employee

‎2024-11-04 07:46 AM

Hello,

 

If you are getting a message concerning your IT to download Zoom, then it is most likely that you have downloaded the IT package on our support page. I would advise uninstalling Zoom, and then heading to zoom.us/download and installing the normal package for your device. 

 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

0 Likes