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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Problem with login

daria_volo
Newcomer
Newcomer

I had this problem. My account was linked to Facebook, but I needed to log in not through Facebook, but through my mail and password. I found the instructions and turned off Facebook login in the settings. Now I'm trying to reset my password, but I get an email that says:
We have received a request to change your account password. The system states that you can log in to Zoom through Facebook. Click on the button below and select login via Facebook.

But I can't log in via Facebook as I have disabled this feature. How do I access my account?

1 REPLY 1

cosmonut
Newcomer
Newcomer

Did you ever figure out how to fix this? I am having the same problem but with Google.