@membership 

I deleted an admin from a Zoom account to discover they have now lost their local Zoom recordings.
Is it possible to retrieve their recording?

We have now added them back to the account as ADMIN but when they log in they are not recognized anymore. No access to anything. 

Previously shared Zoom recordings can now not be played.

Absolutely at a loss.

All in error and without understanding we were sharing the same account!

Hello There,

We have 2 pro accounts say "A" & "B".

"A" have been recharged with quantity of 2 users Ignorantly.

"B" Due for recharge in couple of days.

As per my understanding I can assign 1 user (not assigned yet) to another email.

Question:

1. Can I assign 1 unused user of A, to pro license account of B - Yes/No.

2. If Yes - What will happen to another pro user personal zoom id which we are conducting meetings.

3. If No -  If we can cancel the 1 user which is not used does zoom gives the refund.

Please help 

I recently changed my phone and successfully set up the Microsoft Authenticator app on the new device. While I am able to log in to my Zoom account using my email and password without any issues, the problem arises when I reach the 2-step verification stage. As part of my account security, I had set up 2-step verification using the Microsoft Authenticator app on my previous phone. Now, after signing in, Zoom prompts me to enter the verification code generated by the app.

Problem Details:

Even though I am receiving the codes from the Microsoft Authenticator app on my new phone and entering them correctly, the verification process fails every time. This issue only began after I switched devices, leading me to believe it may be related to the transition between phones. I am concerned that something may not have transferred correctly during the setup process.

Steps Taken So Far:

1. I have ensured that both the Zoom app and Microsoft Authenticator app are updated to their latest versions.
2. I have double-checked that the time and date settings on my phone are accurate, as I know this can sometimes affect code generation.
3. I have attempted to generate and enter multiple codes, but all attempts have resulted in a failed verification message.

Request for Assistance:

Given the urgency of this issue, as I need to share important downloads with my students via Zoom, I would greatly appreciate your guidance on resolving this matter. If there is a way to re-sync the authenticator app with my Zoom account or reset the 2-step verification process, please let me know the steps involved. Alternatively, if there is another method to bypass this issue temporarily, that would also be helpful.

I have a license through a university enterprise account. I have scheduled a recurring meeting to be used for a class I will be teaching and want to add one of my university colleagues as a co-host. When I attempt to do this, I get an error message telling me my colleague cannot be added at this time. How can I overcome this issue? 

Hello. I signed up with an email address for my work. I did this before the organization set us up with Zoom through them. I didn't realize they were going to do that. So the work email, even though it's my organization's email they assigned me, doesn't seem to be associated with the organization. I've looked for the invitation link they sent me, but cannot find it. How can I reset this email address to match with my organization's? They have a business account. Mine is showing as a personal account even though it's the company's email address.

Bonjour,

Je ne parviens pas à entrer en contact avec une personne afin de trouver une solution au sujet d'une impossibilité de consulter mon ancienne adresse email, devenue invalide, pour réceptionner le mail envoyé pour opérer le changement de mon email et le confirmer !

Quelqu'un a-t-il une solution ?

Merci de votre attention.