Billing & Account Management
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Topics

Recent Activity

Latest Posts Trending Posts Solved Unanswered

the latest zoom version of the desktop app

When I try to use the desktop app, I'm told that I need to upgrade to version 5.15.5.  It also tells me to contact my IT department to have this done.  I don't have an IT department.  What do I do now?

 

Thanks.

reply-icon Latest Reply - 

Resolved! Signed with an mistaken email

Last Saturday, I signed in with a Pro Plan using a mistaken email, I used puntoycoma.sv, instead of my correct email pycoma.sv. I reported this but I didn't have an answer, so I made another subscription with my correct email. The thing is, that I wa... Show more

Last Saturday, I signed in with a Pro Plan using a mistaken email, I used puntoycoma.sv, instead of my correct email pycoma.sv. I reported this but I didn't have an answer, so I made another subscription with my correct email. The thing is, that I want to cancel the subscription with the mistaken email because I can't log in and I am not going to use it. Can you help me please?


Show less

reply-icon Latest Reply - 

Cannot update Zoom version

I am a single owner using Workplace Pro, which I assume makes me the User/Admin. My version is 5.17.7 according to About Zoom. I have discovered there is an update but "Check for Updates" is not in Profile. If I go to the Zoom website, locate the upd... Show more

I am a single owner using Workplace Pro, which I assume makes me the User/Admin.  My version is 5.17.7 according to About Zoom.  I have discovered there is an update but "Check for Updates" is not in Profile.  If I go to the Zoom website, locate the updated version, and try to download it, nothing happens.  All that being said, my 5.17.7 version looks completely different now than it did several weeks ago.  I also tried to update the Zoom app on my iPad and was unsuccessful.

 

Similar issues in this community say to completely uninstall and reinstall.  Is that what I should do?  I can't seem to find the CleanZoom tool that is referenced in the database.  The link to it doesn't take me to the tool.

 

I can try uninstalling using Control Panel if that is the optimum course of action.

 

 


Show less

Zoom keeps downgrading to itself in an older version

I have manually updated my Zoom to a newer version, but it has gotten to the point where an hour after updating it, it reverts itself back to an older version. I have tried so many times to get rid of Zoom in every way, deleted files, uninstalled it,... Show more

I have manually updated my Zoom to a newer version, but it has gotten to the point where an hour after updating it, it reverts itself back to an older version. I have tried so many times to get rid of Zoom in every way, deleted files, uninstalled it, and looked so deep in my systems, but somehow and someway, Zoom keeps reverting back to an older version that cannot be used at all until it updates.

This is my own personal computer, and it just does this. How can I ensure Zoom stays updated and in the newest version that it needs to be in permanently?


Show less

reply-icon Latest Reply - 

Change of Account/Email

A colleague left the company and I (the admin of all accounts of our company) have to change the account of the former employee for a new employee .I have made the change for the former colleague and she has confirmed the changelink email from Zoom! ... Show more

A colleague left the company and I (the admin of all accounts of our company) have to change the account of the former employee for a new employee .
I have made the change for the former colleague and she has confirmed the changelink email from Zoom! Nevertheless, the access for the new employee is not working! Why? Can somebody pls. help me...Zoom Support (chatbot) does not understand my request and my problem. So it can not be solved...


Show less

for representatives of Customer service and quality control of ZOOM!

This message is for representatives of Customer service and quality control of ZOOM!I am extremely dissatisfied with what you guys are doing. We work with a big number of companies and I will never advise service that you provide and will be asking t... Show more

This message is for representatives of Customer service and quality control of ZOOM!
I am extremely dissatisfied with what you guys are doing. We work with a big number of companies and I will never advise service that you provide and will be asking them not to work with people that are not professional and not client oriented. My message to your Trust and Safety team has been ignored 3 times, the only thing that they did is kept sending me same samples that they have without even understanding why I am trying to reach out to them and not trying to help me. I think that it’s a big shame having such resources and popularity in the market and providing such a poor service.


Show less

Usuario incorrecto

En mi cuenta hay un usuario que no hemos asigando. Tiene una licencia y eso no es correcto. Tampoco me permite eliminarlo ni editarlo. 
por favor ver, es una direccion confusa. por favor eliminar de mi cuenta y quitarle esa licencia

gracias

reply-icon Latest Reply - 

iCloud storage full but I've been deleting files?

I have a Zoom Workplace Pro account. I accidentally deleted a file that I have 30 days to recover while it's in the Trash. I can't recover it as my iCloud storage is full, and it says to either buy more storage or delete files. I've deleted multiple ... Show more

I have a Zoom Workplace Pro account. I accidentally deleted a file that I have 30 days to recover while it's in the Trash. I can't recover it as my iCloud storage is full, and it says to either buy more storage or delete files. I've deleted multiple files and hardly have anything saved, but it still says my storage is full. Currently:  14.62 GB of 5 GB, 9.62 GB over current capacity.

 

What can I do to recover the file without buying more iCloud storage?

Really appreciate you're help!


Show less

Resolved! Not responding to emails and refusing to help

So recently, I’ve been trying to get help regarding a 1130 to error code that I recently received. And due to the complete gross and negligent response times and outlandish lies provided by the customer support team. I have now resulted to asking for... Show more

So recently, I’ve been trying to get help regarding a 1130 to error code that I recently received. And due to the complete gross and negligent response times and outlandish lies provided by the customer support team. I have now resulted to asking for help on here now. 

After receiving an email from I clicked a link that was attached to it and resulted in nothing. The link was supposed to send me to my status update regarding my ticket that I submitted For this situation. But the webpage is blank, and when I log into my account, it is not there, and on top of that the chat is not allowing me to access to representatives or agents. That is completely unprofessional and unfair to a user/client that is using these services. And I still have a copy of my email so if you want me to send that I will. But for everyone that is reading this, I do have screenshots of three separate conversations with customer support representatives and how they completely lied about  error code 1132 and policy. I even have the email where zoom is apologizing for “their mistake” And still requiring me to fill out an appeals form. I will not be filling out an appeals form for this is completely negligent and misleading on Zooms part. 
by the way, an email has been prepared and will be sent to the Better Business Bureau and every major Internet headquarters in the country to show how completely dishonest and untrustworthy zoom. Please respond back as soon as possible. Thank you. 


Show less

reply-icon Latest Reply - 

blocage de compte

Comment débloquer un compte qui est bloqué et qui affiche erreur 1003