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Hello, Our business account was automatically renewed and we been charged without any notice. We did NOT wanted to continue the subscription but it was renew without our consent. How can we cancel it and get a refund please? It's very frustrating whe...
I've received a payment, but my account hasn't been upgraded. When I look at the bill history, nothing comes out. What should I do in this case? I paid for the Zoom app through the Google Play Store and even the free trial version wasn't applied. The...
Pro is $12.49/mo but it is trying to bill me $159 instead of $149. Anyone have any ideas on this? I saw this thread here but it's been dead for a while: https://community.zoom.com/t5/Billing-Account-Management/Price-increase-of-annual-Pro-license/m-p...
Why price of Annual Pro license increased from $149.9 to $159.9 ?
Cuando ingreso a la aplicación de escritorio de zoom me aparece un adeudo de $398 MXN, sin embargo, cuando entro a mi cuenta a revisar, no me aparece ningún adeudo y todo está al corriente con mis planes y suscripciones. ¿Qué puedo hacer con esto?
I need to know how to delete the information for the credit card in the 'Billing' section. I tried to do this but it appears to change the payment only without deleting the existing information for the credit card.
Hello!We have account with current Business plan and it is locked to Reseller Partner for Billing and plan changes.Our company should make procurement of Zoom service in accordance with the legislation on procurement. And the winner of the tender are...
Hey Zoom community - wanted to pick your brain on a VERY unusual issue and I'm hoping some of you can help, as the billing support team has not gotten us the support or assurance we need here. Sharing a timeline of events for context and I would love...