About refund

[Zhongliu]

My account has been consolidated to another acount with the help of zoom support. But I haven't received a refund of the 18 licenses. Thorugh https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068212 , "Any licenses or add-ons purchased by separate accounts can be refunded during the consolidation process.". I wonder when will I receive my refund.

[S_K · Accepted solution]

Hello @Zhongliu, 

Please contact Zoom Billing with this request. They will need to access your account to verify the proper steps were taken. If you selected "refund to self" upon consolidating, any remaining credit would be refunded to the credit card on file. The other option was to transfer credit to the account you consolidated into. The Billing team will be able to investigate this.