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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

About refund

Zhongliu
Newcomer
Newcomer

‎2025-03-31 06:56 AM

My account has been consolidated to another acount with the help of zoom support. But I haven't received a refund of the 18 licenses. Thorugh https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068212 , "Any licenses or add-ons purchased by separate accounts can be refunded during the consolidation process.". I wonder when will I receive my refund.

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S_K
Community Champion | Employee
Community Champion | Employee

‎2025-04-01 10:17 AM

Hello @Zhongliu, 

 

Please contact Zoom Billing with this request. They will need to access your account to verify the proper steps were taken. If you selected "refund to self" upon consolidating, any remaining credit would be refunded to the credit card on file. The other option was to transfer credit to the account you consolidated into. The Billing team will be able to investigate this.

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