FINANCIAL HARDSHIP

[DaySum]

I have been trying for 2 days to find out how to contact Zoom about charging me $246.90 for a subscription I believed had been cancelled over 18 months ago.  I used my Pro Plan subscriptions once only, maybe twice during COVID and have not used it since.  The money taken for this subscription was to pay for my grocery order to feed my family.  I am not earning an income at present and cannot afford to pay for something I have not used in 2+ years.  I cannot get anywhere with the Zoom virtual agent.  Most REPUTABLE companies do not need to rely on unused subscriptions as a revenue stream.  Reputable brands make it relatively easy to get through to an employee, and they usually refund at least the  latest  subscription charged to an account.  Some companies refund more than one year when they can see a subscription has never been used.  Zoom does not need my money nor the goodwill such refunds generate.  I get that.  

In Australia, I think we have consumer credit laws to protect people in my situation. Most companies in Australia have a range of mechanisms to assist people in times of financial hardship.  IF anyone knows how I can get past the virtual agent sending me in endless circles, I would appreciate it

[S_K]

Hello @DaySum, 

Welcome to Zoom Community! I recommend that you submit a request to our Zoom Billing team here for assistance. 

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.