Wrong name information in invoice since months

[RalphWolf]

Since months I try to change the name information displayed on the invoice. It just displays my name and lacks the name of the association I created and run this account for. It is a self aid group of patients but where I place the name in my profile it keeps not showing up on the invoice "SHG ME/CFS, LongCovid, PostCovid, PostVac". I also changed my name and include my wives you is the director of the group. But also change is not reflected. 

I am afraid I have to cancel my subscription ans resubscribe or change the service provider completely.

I do not get rembursed by the organization as long as there is a wrong name  information on the invoice. 

Thanks for any advice how you were probably more successful than I am.

[Mandel]

Hi @RalphWolf ,

Welcome to the Zoom Community!

Please note that any change in account name will only take effect on future invoices. If an invoice has already been generated, the details can only be edited by Zoom Support. Please submit a request to our Billing team so our specialists can take a closer look.

Let us know if you need further assistance. 

Cheers,

Zoom Community Team