Zoom Phone Appliance not showing contact name with income calls
I have a Yealink MP56 Zoom Phone Appliance. When there are incoming calls the phone number and whatever Caller ID info is displaying instead of the contact name I have in my Contacts. Same for the call history and voicemails as well. To test further, I also created a contact manually. The contact name still doesn't show on the Zoom Phone Appliance when that phone number calls, or in the history or voicemail.
I have contacts synced with Google and that is working, though when I login to the Zoom web site I don't see the contacts listed in settings under Personal – Personal Contacts. I do see "For Google Calendar, Microsoft Exchange, and Microsoft Office 365, sync your contacts here." Clicking "here" takes me to Personal - Profile - Other at the bottom, and Google syncing is set up there. I even reauthorized it to be sure.
Oddly, in the Zoom Workplace apps on my Mac and on my iPhone I do see the contact name on incoming calls, history, and voicemail. The contacts are appearing in "My Contacts" in "Cloud Contacts" in Contacts on the Zoom Workplace apps and on the Zoom Phone Appliance app.
How can I get the Zoom Phone Appliance app on the Yealink MP56 phone display the contact names on income calls, history, and voicemails?
The firmware of the MP56 is 122.30.0.45 and the Zoom version is 6.0.0.652.
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