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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Zoom Phone Appliance not showing contact name with income calls

I have a Yealink MP56 Zoom Phone Appliance. When there are incoming calls the phone number and whatever Caller ID info is displaying instead of the contact name I have in my Contacts. Same for the call history and voicemails as well.I have contacts s... Show more

I have a Yealink MP56 Zoom Phone Appliance. When there are incoming calls the phone number and whatever Caller ID info is displaying instead of the contact name I have in my Contacts. Same for the call history and voicemails as well.

I have contacts synced with Google and that is working, though when I login to the Zoom web site I don't see the contacts listed in settings under Personal – Personal Contacts. I do see "For Google Calendar, Microsoft Exchange, and Microsoft Office 365, sync your contacts here." Clicking "here" takes me to Personal - Profile - Other at the bottom, and Google syncing is set up there. I even reauthorized it to be sure.

Oddly, in the Zoom Workplace apps on my Mac and on my iPhone I do see the contact name on incoming calls, history, and voicemail. The contacts are appearing in "My Contacts" in "Cloud Contacts" in Contacts on the Zoom Workplace apps and on the Zoom Phone Appliance app.

 

To test further, I also created a contact manually. The contact name still doesn't show on the Zoom Phone Appliance when that phone number calls, or in the history or voicemail.

How can I get the Zoom Phone Appliance app on the Yealink MP56 phone display the contact names on income calls, history, and voicemails?

The firmware of the MP56 is 122.30.0.45 and the Zoom version is 6.0.0.652.


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Non zoom phone number to present whenever doing an outbound call

Is it possible for the zoom phones to present a different phone number that is not zoom when doing an outbound call? Thank you

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Resolved! I can't hear the other person on zoom Phone

I can't hear the other person on zoom Phone just after changed Wi-Fi router.

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Zoom Phone via Web proxy server

Hello, we are developping an environment with Zoom phone via Web proxy servers and we are unable to register on the Zoom Cloud.I saw this recommendation from ZOOM: Due to the real time nature of Zoom Phone, web proxies may provide a sub-optimal exper... Show more

Hello, we are developping an environment with Zoom phone via Web proxy servers and we are unable to register on the Zoom Cloud.


I saw this recommendation from ZOOM: 

Due to the real time nature of Zoom Phone, web proxies may provide a sub-optimal experience to the end user. Also, in the case of Zoom Phone, all traffic is already encrypted so web proxies do not make it more secure. With this in mind, the best practice is to bypass web proxies when deploying and using Zoom Phone.

 

So, my question is, Is there any way to develop ZOOM phone via a proxy server?  

Zoom Workplace: Version: 6.0.4 (38135)


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Using Zoom Phone for Business Texting

Is it possible to port a landline phone number to Zoom without losing the ability to receive phone calls to that landline? I just want to be able have customers text my business, but still be able to call. Any advice on this? 

Dialing meeting ID duplicates first number entered

When dialing in from an android phone it is repeatedly duplicating the first number entered for the meeting ID. This is happening no matter what number is entered as the first number. Anyone know of a fix for this or come across this? 

Resolved! Upcoming Changes to SMS

My office (real estate brokerage) does not send text messages to our customers unless they text us first. And even then, it's just quick replies. No active texting campaigns. Am I still required to complete the "Campaign Registration"? 

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Zoom presence status

My mobile and zoom desktop app are updated to latest version. However earlier when I closed my zoom desktop app my mobile app would automatically open go to mobile available status. But now when I close desktop app mobile app shows out of office. How... Show more

My mobile and zoom desktop app are updated to latest version. However earlier when I closed my zoom desktop app my mobile app would automatically open go to mobile available status. But now when I close desktop app mobile app shows out of office. How to fix this. Version 6.0.5 installed in both.


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Resolved! Admin Limits on When You can Call

right now, I cannot make phone calls at certain times of the day, Zoom comes on and tells me they cannot connect the call, my administrator has limited that.... I'm the admin. I cannot find a way to turn this off. It's actually very frustrating.... I... Show more

right now, I cannot make phone calls at certain times of the day, Zoom comes on and tells me they cannot connect the call, my administrator has limited that.... I'm the admin. I cannot find a way to turn this off. It's actually very frustrating.... I see that my administrator has restricted calls from 8:30pm to 9:00 am - but I'm the admin and I can't change this.... Where do I go to change it?


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