Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! IVR route to Operator and no answer

Is there a way to return to a GENERAL voicemail box if routing to an operator with no answer? Right now it just dumps to the Operator's personal voicemail, but I would rather it return to a general voicemail box for access by multiple people. Any hel... Show more

Is there a way to return to a GENERAL voicemail box if routing to an operator with no answer?  Right now it just dumps to the Operator's personal voicemail, but I would rather it return to a general voicemail box for access by multiple people.  Any help would be greatly appreciated.


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I paid a subscription but my account still shows as basic. I cant make/receive Calls or text

I paid the US and canada Phone subscription today APR 30,2024 but my account still shows as basic. I cannot make or receive calls and I'm unable to reach technical support over the phone because BASIC (which is the plan my account still shows) does n... Show more

I paid the US and canada Phone  subscription today APR 30,2024 but my account still shows as basic. I cannot make or receive calls and I'm unable to reach technical support over the phone because BASIC (which is the plan my account still shows) does not support it. Does any one knows how to fix this issue?


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International Calling

We have two sales reps and overseas and we are able to call their zoom phone from our cell phones but they are not able to make outgoing calls using their zoom phone. Any assistance to get this set up correct would be greatly appreciated.

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Whitelist Incoming SPAM numbers

Hello, I am a Zoom admin for my company, and a user reported that a business partner's phone number is incorrectly labeled as SPAM. We currently have SPAM Protection >SPAM Marking Options set to Auto-Mark SPAM medium sensitivity. Can I manually mark ... Show more

Hello,

 

I am a Zoom admin for my company, and a user reported that a business partner's phone number is incorrectly labeled as SPAM. We currently have SPAM Protection >SPAM Marking Options set to Auto-Mark SPAM medium sensitivity. Can I manually mark this number as not SPAM? 

 

Thank you,

 


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Zoom for Salesforce Lightning - Call Salesforce API Failed. Please try again later

Hi a few of our users are getting a "Call Salesforce API failed. Please try again later." Our admins do not see this issue so I'm assuming it's related to some permission but I can't seem to figure out what. Does anybody have any ideas? Show more

Hi a few of our users are getting a "Call Salesforce API failed.  Please try again later."  Our admins do not see this issue so I'm assuming it's related to some permission but I can't seem to figure out what.  Does anybody have any ideas?


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cancel suscription

We have not canceled a subscription on time, 6 days have passed and you want to change the account to the company's domain. 

We need this account to be able to be associated with the domain to be able to use it.

Zoom phone integration CRM

Are there any APIs or methods accessible that would allow us to send bulk SMS messages directly from our CRM system? Additionally, are there options for integrating Zoom with our customer or client phone systems?

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Can not send SMS texts

Hello!I have been using my Zoom phone to send SMS since October 2021. Starting on 2/28, I have not been able to send texts. I am not receiving any error messages, but when I text my personal phone, a friend, etc, the texts are not being received. I c... Show more

Hello!

I have been using my Zoom phone to send SMS since October 2021. Starting on 2/28, I have not been able to send texts. I am not receiving any error messages, but when I text my personal phone, a friend, etc, the texts are not being received. I can still receive texts to the Zoom number and make calls. I can also text other Zoom numbers in the company and those do go through. Any advice on how to fix this? 

Thanks!


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SMS tab missing from Zoom phone

I have a user who I have added the SMS feature on their profile. We add the SMS feature by user and I have added their number to an existing campaign. I am able to send the user an SMS message without it being rejected. The tab is still not appearing... Show more

I have a user who I have added the SMS feature on their profile. We add the SMS feature by user and I have added their number to an existing campaign. I am able to send the user an SMS message without it being rejected. The tab is still not appearing on Zoom phone. The user has checked for updates and signed in/out of Zoom and still nothing. I added another user recently following the same process and did not experience any issues. Any ideas on where else to check?  Does it make a difference if the user has a basic license vs being fully licensed?


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Permissions for phone extensions

I'm trying to find info on permissions to dial a certain extension. I don't seem to find any info on the knowledge base. We've created an InformaCast device under Phone System Management to access InformaCast's DialCast feature that allows to send an... Show more

I'm trying to find info on permissions to dial a certain extension. I don't seem to find any info on the knowledge base.  We've created an InformaCast device under Phone System Management to access InformaCast's DialCast feature that allows to send an All Call to all (or certain) speakers.  We only want school office admins to be able to dial that particular phone extension.  I can't seem to find info on how to create those permissions. 


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