Call disposition (results)
When looking at analytics of the calls. Is there a list of what the dispositions mean? I can figure most, but what is the difference between call cancelled and call denied?
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
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Cell phone porting to Zoom from Verizon
Hi All, I currently have Verizon cell service. I need to be able to record calls and it seems like Zoom might be a good option. BUT, I want to keep my phone numbers so I don't have to train clients on a new number, buy new business cards, etc. Who has done this (with cell phone) and what pitfalls do I need to watch out for? For example, will all calls be via Zoom? Any service issues (bad areas with poor cell/data service?) Anything else you discovered that was disappointing? Thanks, Dave White
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Phantom missed call, constantly reappearing?
Hello All! Has anyone else been getting a recurring missed call badge in the Phone -> History section that, when cleared, comes back? I have several users in my company who have a missed call badge showing up and then reappearing seconds or minutes later. I'm trying to gauge if this is system wide. Thanks! John
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Can zoom phone calls be recorded automatically?
We are a small team but we do need to be able to record calls of our team for training and quality improvement purposes, is that possible, if yes under which plan and a guide on doing that? Please advise.
Resolved! Seems so simple - urrrrh! why do incoming calls 'ring' in Queue when we are all logged out?
Hi! We are new to zoom phone. The 'call queue' phones ring for the allocated time eg 45 seconds - despite all users being logged out. Is this how the system is supposed to work? Or does this mean that someone has accidentally still logged in from eg. home? I thought that calls go to 'overflow' (Eg voicemail) if all users are logged out, but it doesn't seem to work like that. Thank you very much for any comments greatly appreciated. Richard
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Hosting a Zoom meeting - NEW computer same account but others cannot join
Hello All, I am using a new computer with my original company zoom account. I have logged out of my zoom on my old computer. My original zoom links and login are used on continuous meetings. On my new computer no one can enter my room, as it says a meeting is already going. If I click the link sent to my email that someone is waiting it will stop my current open meeting and then restart on its own. Then I can let others in. How do I avoid this?
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Resolved! Add Phone Number to App from Commandline
I use Enterpirse software that allows me to click on a phone link and it will open the app and add whatever commandline is needed to insert a phone number, example: From what I've read, via Zoom docs, "callto:" and "tel:" should work, but when entered, even from cmd, the phone number does not get added to the zoom app. It does, however, open the app or brings it to the front window if already open. Any ideas? TIA Thoughts: After lots of testing and doc skimming I was able to come up with "tel:[Phone]". This adds to zoom dialer, but does not start the call. Any ideas ona command to also start the call?
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