The Zoom app update 5.8.3 for Zoom Phone Appliance stopped showing the External Contacts on Yealink Zoom Phone Appliance VP59 devices (HaaS). These contacts were setup on the Zoom portal under Phone System Management > Company Info > Account Settings > External Contacts and appeared correctly under version 5.8.0.

I purchased Zoom United, three licenses. Ported an existing phone number and got two new numbers. Worked well for several days. On Friday we were not able to access "phone" it is no longer an option under ADMIN, nor in any of our three profiles. Issued a ticket on Friday, I tried several of the techs' suggestions and nothing has resolved the issue. We've been without phones for four days and I can't get anyone to respond to me. I waited for two hours on a live chat for a phone call from Tier 2 tech. Finally ended chat. No call, no solution. Suggestions?

I was curious how many updates Zoom has had in the past month. I recently had some connection issues, so I updated the app on my iPhone. Not long after, I had an issue whereby someone was unable to call me via Zoom; it came through as a ‘Notification’ only, not as an actual call with a ringtone. My technical support person told me I needed to update Zoom on my phone again. Just curious how many updates there have been lately, and how often I should simply update on a regular basis?

Hello, 

This may seem like a silly question but I can't seem to find an answer for this: how do I forward a voicemail in the desktop app and phone? Our receptionist reviews the voicemails but can't forward them onto the intended recipient. 

In the Zoom application I am able to view/play/delete the voicemail but can't seem to forward it other than by downloading and sending the file. 

In the Zoom phone app I am able to forward using a litany of apps installed on my phone but unable to share it with Zoom. I click "Share with Zoom" and it asks if I want to start a meeting, odd! 

Any suggestions? or Can I make a request for a new feature? 

Thanks in advance.

I have 3 new Trio 8800's that are doing the same thing. We configured them for use with Zoom. Every morning when we come it has a prompt on the display to set the admin password. This will also happen if I unplug the phone and have it reboot. Same behavior if I issue a software update from the screen. I think what is happening is that every night the phone is checking for software updates and then reverts to the reset password screen. It is running the latest firmware that Zoom supports 7.0.1.1144. If I try to update to the latest firmware from the Poly site it reverts back to the Zoom level.

Any ideas?

Buenas Noches,

primero que nada felicitar a ZOOM por una gran plataforma

pero ahora yo tengo inconvenientes HE COMPRADO UN PLAN POR UN AÑO EL 21 DE JUNIO AHORA NO TENGO MI PLAN, como se puede hacer para solucionar este tema, el AUTORESPONDEDOR no ayuda en este tema

por favor si alguien sabe como comunicarnos con ZOOM para solucionar este problema

Hey there, 

Is there any way to see if there is a possible update that will allow you to search for previous texts and see the threads without having to type the persons name/number and start a new message only to see older threads. Scrolling takes too long to find the thread and scrolling lags so much its insane how slow it is just to scroll back 2+ days. Thank you in advance!