cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

10DLC

Go to solution
nkostikina
Newcomer
Newcomer

‎2023-12-28 09:43 AM

Hello Zoom gurus. Our users recently started getting errors when sending SMS (or replying to SMS), they still are able to receive SMS. I do understand this part: 

10DLC Compliance for Zoom Phone and Zoom Contact Center

but to me it sounds like that policy should be related to the programmed messaging only and telemarketing. Do regular users/phones need to be added to SMS Campaign in order to send just regular SMS? 

Topics:
0 Likes
1 ACCEPTED SOLUTION

Go to solution
MM8
Zoom Employee
Zoom Employee

‎2024-06-05 11:26 AM

Yes, it is still required.  Please refer to our support article. https://zoomus.service-now.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336

 

View solution in original post

0 Likes
1 REPLY 1

Go to solution
MM8
Zoom Employee
Zoom Employee

‎2024-06-05 11:26 AM

Yes, it is still required.  Please refer to our support article. https://zoomus.service-now.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336

 

0 Likes