10DLC

[nkostikina]

Hello Zoom gurus. Our users recently started getting errors when sending SMS (or replying to SMS), they still are able to receive SMS. I do understand this part: 

10DLC Compliance for Zoom Phone and Zoom Contact Center

but to me it sounds like that policy should be related to the programmed messaging only and telemarketing. Do regular users/phones need to be added to SMS Campaign in order to send just regular SMS? 

[MM8 · Accepted solution]

Yes, it is still required.  Please refer to our support article. https://zoomus.service-now.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336