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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

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Recent Activity

At the end of an unanswered call, can a SMS be sent to the person who called

Hello, Is it possible to generate an SMS after a call is unanswered via an IVR process? It seems like you cannot, using flows, redirect the process to SMS to complete this task. We are trying to send a message "Sorry we missed your call. we are happy... Show more

Hello,

 

Is it possible to generate an SMS after a call is unanswered via an IVR process? It seems like you cannot, using flows, redirect the process to SMS to complete this task. We are trying to send a message "Sorry we missed your call. we are happy to assist you via text or we will call you back shortly." Anyone in the community seen this done?


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Call routing based on dialled number

I've a call flow that has several inbound numbers.I'm looking to treat one of the inbounds slightly differently.In previous systems I've used I've been able to do a conditional check ie 'If dialled number equals x then do this'I thought I could do so... Show more

I've a call flow that has several inbound numbers.

I'm looking to treat one of the inbounds slightly differently.

In previous systems I've used I've been able to do a conditional check ie 'If dialled number equals x then do this'

I thought I could do something with the condition node but don't see an obvious way to do it.

I know I can split that one dialled number out and do it's own flow, but would like to avoid that if possible, also need to do it without user interaction so any sort of collect digits type thing is out as well

 

The other option I though about was populating a temp variable with the dialled number but don't see a way to do that either.

 

Thanks

 

Mike


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