I'm wondering if there is any headset with a call answer/end button that will actually end Zoom Phone calls. I've tested two different models: a Poly Blackwire C3210 and a Yealink UH34 Dual. The former is similar to an officially-supported model, and the latter is an officially-supported model.

Both models feature a call answer/end button. The button on both models does work to answer incoming Zoom Phone calls, but pressing the button during a call does not end the call. It simply has no effect. A cursory skim of the Internet indicates others have encountered this behavior.

Zoom's official list of supported USB HID devices for the desktop client notes "Certain Poly, Jabra, and EPOS headsets support end a meeting or hang up a Zoom Phone call when used with USB dongles and the associated applications." 

This is an extremely basic telephony feature that is missing from Zoom. It is not a new concept, and I'm pretty disappointed Zoom has failed to include the feature. Is Zoom working on adding this functionality?

Hello

I have Zoom One Pro and am interested to add Zoom Phone. When I click on it to upgrade however it shows only US/Canada or Australia/New Zealand as options for calling plans. I called Customer Support for help on how to get a UK calling package but the customer representative was so rude I am now considering looking elsewhere.

Some clarity on this as well as pricing would be very welcome failing which I will definitely be going with an alternative provider. 

Thanks

I purchased a yearly zoom phone subscription and requested to port a phone number.  However, I found out that porting a number could take 30 days and I can't wait that long so I canceled the request.  Now I cannot assign the original Zoom number because it says that the number is being processed for porting.  How can I get the whole process canceled so that I can use the original number assigned to me by Zoom?

We have a setup where there are three users that each have their own IVR option from the main IVR prompt.  E.g. press 1 for Leslie, 2 for Henry, etc.  We also have a #4 option for after hours emergencies. 

We want each of the users to be able to have normal calls, directly to their extensions (1, 2, 3) to go to voicemail after hours.  But if someone presses 4, to go into the Call Queue (which we already have) for after hours. 

I can't change the business hours on the users because then the emergency option doesn't forward to anyone.  And I can't change the business hours on the IVR and use say an "alternate" IVR because Zoom doesn't support multiple IVRs with the same extension. 

How can this be accomplished?