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Action Required: Update Certificate Trust Stores

Our company received an email that had the subject "Action Required: Update Certificate Trust Stores" Then proceeded to say: "In keeping up with standard industry practices, Zoom will be updating its current single sign-on (SSO) certificate ahead of ...

Error - Failed to accept the call while system phone call is ongoing

When I receive a call on my Android Phone, I try to answer it and a get the following message "Error - Failed to accept the call while system phone call is ongoing". I have not had any issues with this until the last 2 day. I believe there is nothing...

User getting service not available on outbound calls

One user is getting a message when placing a call from PC Zoom Phone app or Zoom Phone app on cell phone. Service not available. Inbound calls go direct to vm. I don't see issues in the portal log.

EWS inbound ACL network allow list?

We are attempting to configure integration with Exchange 2019 on-prem for Calendar and contact access for Zoom Phone. We currently have an ACL allow list on our inbound proxy to allow allow EWS access only from Microsoft O365 for Teams integration. W...

Zoom Session expired when Internet is disconnected

My login session on Zoom expires on my laptop and mobile whenever my internet is disconnected and I have to enter the login details again. Is there a way that I don't have to enter the details again and Zoom is auto-login once the internet is connect...

Zoom Phone & FortiEDR

We have been using Zoom Phone system for a few years now and have found it invaluable for all our users especially for the working from home. Last week we have been instructed by our Head Office to install FortiEDR on all company systems, since this ...

ZOOM PHONE - Poly VVX 450 sound quality issues

Hey All...wondering if any of you have had sound quality complaints using the Poly VVX450 Phones? I have users complaining that calls are of poor sound quality and they frequently have to call callers back...I have checked the MOS scores for calls an...

Anonymous inbound calling

We have a Voicemailbox for compliance, and we can't capture any data that could be tied to an employee. Is there a way to have a VM box not capture the who called #.. or anyway to mask it only for the one number? Thanks!

Inconsistency in recording full SMS conversation with a lead on Salesforce

We have zoom SMS integrated into salesforce, and experiencing that for a lead that was created yesterday, we are able to see a full zoom SMS conversation between our sales agent and her lead. However, she had today a full SMS conversation with a lead...

Disable or Anonymize INCOMING caller ID to a queue

Hello,We have a call center with federal requirements to provide anonymous support for our hotline callers. Is there a way to remove the caller ID or prevent it from showing when it goes to a call queue or attendant? Our hotline counselors and volunt...

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Action Required: Update Certificate Trust Stores

Error - Failed to accept the call while system phone call is ongoing

User getting service not available on outbound calls

EWS inbound ACL network allow list?

Zoom Session expired when Internet is disconnected

Zoom Phone & FortiEDR

ZOOM PHONE - Poly VVX 450 sound quality issues

Anonymous inbound calling

Inconsistency in recording full SMS conversation with a lead on Salesforce

Disable or Anonymize INCOMING caller ID to a queue

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