Hi!

I am having problems with a provisioning template for my Poly phones. I am trying to use a provisioning template to assign a vlan to the phone, but have the PC Ethernet port assign a different Vlan for the PC I connect to it. Here is the template thus far:

vlan device.set="1"
device.net.vlanId.set="1"
device.net.vlanId="10"
device.net.lan.vlanId.set="1"
device.net.lan.vlanId="20"

In this example, the phone would be assigned VLAN 10, but the port should tag traffic from the PC port to 20.

Thanks!

Zoom is not allowing calls to be connected for one of our users. Each time a call tries to go through to her extension, it comes back with a message of a poor connection and the call drops. Funny thing is she can make calls with video and they connect just fine? 

My campaign is constantly turned down despite being VERY CLEAR that we do not sell or share information. I even put together a video: https://www.loom.com/share/4199a5d2195a457ea0701de72d7acebf?sid=319b2eaf-64aa-4c55-b1f3-9c5aeb81fe99

Basically, we don't use SMS/Text for marketing. There is no "central number" and each external-facing staff has their own Zoom Phone number. It's like texting your friend. There's no campaigns or any routing messages or notices going on. Even on Calendly, you only get messages if you schedule a meeting and give us the number in the space where it asks you to put your number to get reminders. Even we know that's not the same as giving blanket permissions.

More frustrating is that we are being hung to dry because we do collaborate with other professionals on the client's team - such as CPAs and Attorneys - to deliver services. We get written permission to share documents and data as to perform a service. But that's interpreted as "yUo s3Z yoU ShArEs InFORmation..." Facepalm.

How can we get to speak with someone who will actually read things for comprehension?

Hi,

Whenever I try to submit a new SMS campaign I receive the following error message:

Fail to register SMS campaign due to 400 Bad Request: "[{"code":501,"description":"Length must be between 20 and 320","fields":["helpMessage"]}]". Please contact our support team.

Any help would be greatly appreciated,

Hello there! I am new to zoom phone and I will be using it to take incoming calls from my clients. I have set it up on my desktop and mobile phone. I did try to test it out with one of my clients but whenever he calls me, the call notification does not pop up on my screen on either desktop or my phone. I will only found out that someone called because it showed up on the history. According to the person who called me, it say's that I am not available. I have ensured that my status is available and ringtone has been set as well. Need your help on this, please!

Hello Zoom Community Members! 

I wanted to inform you about the 10DLC enforcement starting July 10, 2024.

All US and Canada toll and virtual service phone numbers used for SMS/MMS within both the Zoom Phone and Zoom Contact Center services must adhere to industry standards and legal requirements by being included in an approved 10DLC campaign to continue sending SMS/MMS. Failure to comply with this industry and legal requirement will result in the inability to send SMS/MMS messages.

The campaign registration checklist can be found here: Ensuring SMS/MMS 10DLC Campaign Compliance for Zoom Phone

You will no longer be able to send SMS/MMS if one of the below scenarios applies to you:

• If you are awaiting approval of an existing campaign and have not been able to assign numbers to a 10DLC campaign.
• If you are trying to send messages from numbers that are not a part of an approved 10DLC campaign.
• If you have acquired new numbers and not assigned them to a 10DLC campaign.
• If you have not created your 10DLC brand and campaign.

To check the registration status of your phone numbers, access the Phone Numbers section of the Zoom Phone or Zoom Contact Center web portal and review the Messaging Verification Status. Any number that uses SMS/MMS will need to have the status of Verified on or before the July 10 deadline to continue using SMS/MMS.

Notes:

• Canada-to-Canada messaging will be exempted from this 10DLC requirement (however, regulations and requirements may be subject to change over time).
• Canada-to-US messaging is included in the scope of the above requirement of 10DLC registration.

LEARN MORE: 

• The Zoom team has put together an informational webinar for you with all the details and steps required to ensure your business has no SMS interruptions. Register for the webinar here.
• 10DLC full registration enforcement
• 10DLC Campaign creation checklist