Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Porting numbers to Zoom without a BTN

Hello:I am a new customer to Zoom Phone and plan to port numbers to Zoom. The Porting Form asks for a BTN. Our current phone bill doesn't show a BTN. I've asked my provider (Century Link/Lumen) how to obtain one if it isn't listed. Their reply is tha...

Resolved! Voicemail Retention Policy

I haven't been able to find a voicemail retention policy configuration page. Also, I haven't found any support pages describing the defaults of a policy. Does Zoom Phone have a default retention policy for voicemail messages? Is this a roadmap item a...

Zoom Phone Dispositions

I have the zoom basic plan and the Zoom Phone US & Canada Unlimited Calling plan, and I am looking to set things up for a small team of up to 3 or 4 outbound callers. I would like to setup dispositions for the end of each call e.g. "Interested", "Mee...

jerpa by Newcomer
  • 251 Views
  • 0 replies
  • 0 likes

Delete voicemail in Zoom client

When a voicemail is deleted in an email client (outlook for example) voicemail is deleted in Zoom. Other phone systems are able to do this I was very surprised to see Zoom is not able to do this. This is a inconvenience to all users as they need to m...

acbalk by Newcomer
  • 1363 Views
  • 2 replies
  • 1 likes

Screen sharing problem

Hello, I'm having a problem with screen sharing for a while. I have Samsung galaxy s9 ultra tablet and I already installed Zoom. When I want to sign in with my university account, zoom opens it only in web site. The application won't open no matter h...

Sara26 by Newcomer
  • 671 Views
  • 1 replies
  • 1 likes

So long Zoom Phone

I'm a longtime Zoom user. Last week added the $15/month phone service. Talked about dropping the ball. Even after spending 1 hr wading through the community fixes, I'm still not able to make a phone call. And I'm not going to spend more time figuring...

MeToo by Newcomer
  • 331 Views
  • 0 replies
  • 0 likes

Minimize Zoom Assistant While on a Call

Wondering if there is a way to minimize the Zoom Assistant while you are on a call. We have it docked so that it collapses when off a call, but would like an option to get it out of the way while on a call too.

amyfeit by Newcomer
  • 289 Views
  • 0 replies
  • 0 likes