Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

mute incoming calls from my phone while I'm on a call in my Zoom phone

Is there a way to mute incoming calls from my phone while I'm on a call in my Zoom phone app? Context:I'm using the Zoom app on my phone to make a call.A call comes in from my phone (not zoom).It rings in my ear while I'm on my Zoom phone call. Can I... Show more

Is there a way to mute incoming calls from my phone while I'm on a call in my Zoom phone app?

 

Context:

I'm using the Zoom app on my phone to make a call.

A call comes in from my phone (not zoom).

It rings in my ear while I'm on my Zoom phone call.

 

Can I mute it or send it straight to voicemail while I'm on another Zoom call?

 


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Virtual Background Issues

Hi, I am currently running the latest version of Zoom for Android, downloaded from Play Store, on 2 devices, a Samsung A10 and a Samsung A11, however I cannot set up any virtual background on them. Do these devices have any limitations? 

reply-icon Latest Reply - 

Desk phones and devices

Certainly! Desk phones refer to traditional telephones designed for use on a desk or table, typically connected via landline or VoIP (Voice over Internet Protocol). They are stationary devices commonly found in offices and homes for making and receiv... Show more

Certainly! Desk phones refer to traditional telephones designed for use on a desk or table, typically connected via landline or VoIP (Voice over Internet Protocol). They are stationary devices commonly found in offices and homes for making and receiving calls.

Devices  in this context can broadly refer to various electronic gadgets or tools, including smartphones, tablets, computers, and specialized equipment like barcode scanners or medical devices. These devices are portable and can perform a wide range of functions beyond traditional voice communication, such as internet browsing, data processing, and multimedia entertainment.


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Internal callers sometimes appear as email address instead of name

We have a couple of new users in the system that appear as their email address instead of their names in the Zoom app. (i.e. when calling and in phone history.) They appear to have been setup exactly like the other new users who don't have that issue... Show more

We have a couple of new users in the system that appear as their email address instead of their names in the Zoom app. (i.e. when calling and in phone history.) They appear to have been setup exactly like the other new users who don't have that issue. Is there someplace I'm missing that makes them appear that way


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Can I add international calls to my Zoom phone plan without the local unlimited calling?

I'm in Australia and want a member of my team to be able to make international calls on her Zoom phone. I can buy an international phone pack add-on, but do I also need to have a local unlimited plan? This isn't needed as she already has a personal m... Show more

I'm in Australia and want a member of my team to be able to make international calls on her Zoom phone. I can buy an international phone pack add-on, but do I also need to have a local unlimited plan? This isn't needed as she already has a personal mobile phone.

I can't find the answer anywhere else!

Thanks


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Zoom app freezes or becomes unresponsive when FM WhatsApp is running in the background

The Zoom app on Android may freeze or become unresponsive when FM WhatsApp runs concurrently due to resource contention. Both apps compete for system resources, causing performance issues. To mitigate, users should close background apps or prioritize... Show more
The Zoom app on Android may freeze or become unresponsive when FM WhatsApp runs concurrently due to resource contention. Both apps compete for system resources, causing performance issues. To mitigate, users should close background apps or prioritize one for uninterrupted use during critical tasks like meetings.

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Zoom phone app and call queues

The zoom app on my phone does not work well with call queues. When a call comes into the company's main line and is trasferred to the line I answer, if I have the zoom app enabled on my cell phone instead of answering via the Zoom workplace desktop, ... Show more

The zoom app on my phone does not work well with call queues. When a call comes into the company's main line and is trasferred to the line I answer, if I have the zoom app enabled on my cell phone instead of answering via the Zoom workplace desktop, there are many issues, including call failure. I enabled Zoom app in my phone settings,and installed the app on my phone and update accordingly. Has anyone else had issues? 

 


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Resolved! difficulty setting up phone

I am trying to set up my zoom phone account for my business. 1 userWhen I call the number it goes directly to the greeting but does not allow me to answer or leave a voice mail. Is there anyone who can guide me through this process? Happy to compensa... Show more

I am trying to set up my zoom phone account for my business. 

 

  • 1 user
  • When I call the number it goes directly to the greeting but does not allow me to answer or leave a voice mail. 
  • Is there anyone who can guide me through this process?  Happy to compensate for someone's time. 
  • I find the ticket system not effective. 

Thank you. 


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reply-icon Latest Reply - 

Need 10DLC SMS Campaign Submission Help? Video Available!

If you still need to submit your 10DLC campaign or have a rejected campaign that needs to be re submitted, below is an amazing recording from a recent webinar we hosted that walks you through submitting a campaign and and how to avoid your campaign b... Show more

If you still need to submit your 10DLC campaign or have a rejected campaign that needs to be re submitted, below is an amazing recording from a recent webinar we hosted that walks you through submitting a campaign and and how to avoid your campaign being rejected. Watch the recording below!

 

Also if you'd like to register for an upcoming live webinar you can do so here.

 


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Zoom Personal contacts

Hello, I have a few users that save a contact from a previous call or text as a personal contact. The personal contact is showing under the contacts tab, but if we navigate back to the previous call log or sms thread it still just shows the 10 digit ... Show more

Hello,

 

I have a few users that save a contact from a previous call or text as a personal contact.  The personal contact is showing under the contacts tab, but if we navigate back to the previous call log or sms thread it still just shows the 10 digit number.  I tried closing and reopening the app, confirmed it's updaed.  


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