I want to purchase the Zoom Phone Unlimited US & Canada option. However, when I proceed to the checkout, the verification section asks for a phone number to verify. Unfortunately, my country, Bangladesh, is not listed in the dropdown menu. Strangely, Afghanistan is included, but not Bangladesh. Due to this, I am unable to complete the verification process and finalize my purchase.

I have attached a screenshot for your reference. Please take a look and let me know how I can resolve this issue.

Attachement 

Hi everyone,

Has anyone experienced total Trio C60 provisioning blackout starting in May 2024? That was the last time when C60s were able to register: Last Provision Date: May 8, 2024 (UTC) -- needless to say nothing has changed whatsoever on our end

The usual remedies do NOT work such as factory reset; reboot; re-provision; delete and re-add device etc

This appears to only affect C60; we have ton of other Poly devices (VVX250s) and those are working just fine; I do have a ticket with support; waiting to hear from them but wanted to run this by the community in case there's an on-going issue with wider scope than just our tenant

Thanks

Boyan

New Zoom User here.  I am looking for recommendations on how to set up.

We have 2 physical VoIP devices that will in common areas and office manager that will be used, and the rest will be Personal Mobile Phones.  Couple of questions.

Do the Mobile Phones have to have a Phone Number Associated with it or is the Extension sufficient enough?

Will the Mobile Users be able to call using the Zoom Mobile App and if so, will the company phone number (which will be ported) display in Caller ID?

Will I be able to add the Mobile Phone Users to a caller queue if VoIP calls don't get answer and then add Mobile Users in priority to who gets the call next and then so on even if they don't have a phone number just an extension, or do they need a phone number too?

Thanks

So a user is having a phone call using the mobile version of Zoom workplace and around 8mins in, they receive a phone call totheir personal number from their Zoom workplace number. When they tried to end that call it ended up hanging up their current call with the other person. Her phone is an Android. Any insight is welcome, as this is my first time encountering this problem 

Hello! My company just switched from phone.com over to Zoom Phone, and people are loving it so far, but we've run into a major snag. We used to have two-factor authentication set up everywhere to send a text message to our company number, which would then forward to an email address, and then that email would auto-filter into our company's Slack, in a specific 2FA channel. With the switch to Zoom Phone, I can't figure out how to even set up text messaging so that more than one person can access these messages, and this has become a problem.

I currently have an auto receptionist set up for the company number, but when I assign a user to the Power Pack license that we have to test, text messages still do not come through to that user when texting the company number. 

Please advise!!

I just added Zoom phone to my plan and I have a board meeting this Friday where I will use it for the callers to call into the meeting. I am not 100% confident I have this feature set up to do so. I have received several emails and its a little confusing at this point. How can I check that what I intend to use the phone system for is set up correctly?

In Phone System Management >> Logs >> Recording I am only able to search for calls covering a 30 day span.  That means given a legal discovery situation where we needed to recover every call to/from a specific customer we would have to search one month at a time?  I've opened a ticket with support but wanted to bring this to everyone's attention in case there's an easy fix, or to raise awareness off an inconvenient limitation.

The workaround I've found is to run the call log report to find when the calls happened, then move over to the recordings section to actually download the calls.  It's still searching for recordings one month at a time, but at least the call log report (which does not have this limitation) will advise which months contain recordings that need downloaded.