I am setting up a shared line group for a few users which will ring and go to voicemail. Accessing the voicemail is easy for the users but I am not finding a way for users to record or upgrade the greeting for this line. The admin of the system can do it and I dont see custom roles for shared line groups. 

How do you allow for an end user to record or update the greeting? Thanks!

When declining a call, you have the option to type a custom message or use one of the preset messages. I would love to use the presets more often instead of writing a custom message every time, but out of three messages (in German), one translation is incorrect (missing a word) and one does not fit my professional context (using the formal "Sie" pronoun). Is there a way to modify these presets?

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Hello I am getting an error message that is strange after put in my credit card to pay for my pro account.  Who would I email this screen shot too because I cannot explain it.

It eludes to the fact that there is a security issue with my payment.  And I DO NEED this phone service hooked up tonight.  

I also need to know how to hook in an actual desk phone.

I currently have 5 zoom phone numbers, but no longer need three of them. Can anyone help me to delete specific numbers from my account as well as stop the billing process. I want to keep two specific numbers, delete the other three and stop being billed.

Why didn't the phone system's technical support department (1-888-799-9666) recognize my host key under the free basic plan even after I changed it?

I am planning to upgrade the free plan to Pro (1-9 users) and the comparison chart says Local & 5 GB cloud (per license) for the Recording. Does this mean that I, the user ( a doctoral student) need to have a license for the recording feature?

Once I upgrade to the ProPlan, and buy add-ons, will the add-ons be counted toward what I am spending a month or year for the ProPlan, or are they considered a separate monthly or yearly fee that cannot be counted toward what I would be spending a month or year for the ProPlan? 

Joan Smid (Westminster)(Listener),

***********

Is there a way to mute incoming calls from my phone while I'm on a call in my Zoom phone app?

Context:

I'm using the Zoom app on my phone to make a call.

A call comes in from my phone (not zoom).

It rings in my ear while I'm on my Zoom phone call.

Can I mute it or send it straight to voicemail while I'm on another Zoom call?