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Is there a way to force all Phone users to use the company's main number as the default outbound caller id? I know we can allow them to choose, but we need to have everyone default to the main number. If there is a way to do this, I've yet to find it! Thanks in advance for any help.
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Hey everyone! We have some of the Poly phone handsets to accompany our Zoom phone and I wasn't sure if you guys had encountered the following issues and/or if anyone has a workaround! We've found that when you change the outbound caller ID in the Zoom client, the phone still won't make calls out from that number, even after resetting and seems bound by whatever settings it was given upon initial setup. Another thing we can't seem to figure out is how to transfer directly to a voicemail from the handset? All of these processes are so straight-forward in the Zoom client/web app, but not on the hardware! Any insight at all is very much appreciated!
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Does Zoom record a list of calls forwad/redirected to external numbers?
Can the administrator search for a history of calls made forward to an external number?
Is this possible?
If possible, how to do it?
I am trying to figure out how to forward one of my call queues to an external number when the call queue is selected from the IVR auto attendant. The call queue has its on toll free number as I thought that might be a requirement. I just can't figure out how to route it to the external number.
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Can I get help adding add-ons to my zoom phone plan. When I go to plans and billing I can only see a limited amount of zoom phone add-ons.
Is it possible to answer calls automatically in the zoom phone application, without need of manual intervention?
How can I do this configuration?
All, I'm looking to set the same time zone on all of our physical phones in our organization. All of the phones are located in the same time zone. Thanks!
How do I go about setting the time zone for all of the current (and future) phones so they default to the time zone we're in? I've been able to change them one at a time, however, I have too many phones to do this individually.
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We receive calls from a client, in which Zoom tells me that I need to dial 1 to be able to answer the income call, I need to remove this configuration so the calls always come in automatically, without the need to dial any number and therefore, place an automatic forward to another number of a specific employee. But Also I need to set these automatic incoming calls at a specific work time
How can I do this?
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Hello everyone, I am experiencing issues with the recent Zoom update in our seafood processing company based in the UAE. Since the update, we’ve encountered several problems, including [briefly describe the issues—e.g., connectivity problems, audio/video issues, or specific feature malfunctions]. These issues are affecting our operations, as we rely heavily on Zoom for internal communications, virtual meetings with clients, and coordinating with our international teams. I would appreciate any guidance or solutions from the community or Zoom support. Has anyone else in the UAE or in similar industries faced these challenges? If so, how did you resolve them? Thank you for your help!
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I am looking for a way to turn off the Zoom default voicemail instructions. Currently, when a caller reaches us, they hear the voicemail recording that we have created as an .MP3, but then they hear a zoom default recording that says "no one is here to answer your call...". It is jarring and seems really unprofessional. Please help me turn off this default voicemail instructions recording!!
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