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sandmanager
Newcomer
Newcomer

I have a business account with a monthly charge that allows me to receive Phone Chat support. I have been working with the chatbot in the past and have been able to chat with a live person. Lately, I have spent 30 mins trying to reach an agent without success. What I need to do can not be done using email. I need a step-by-step process that starts when one presses the Chat Button in the lower right-hand corner and then lists of questions and answers that will lead me to a live agent. 

2 REPLIES 2

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi sandmanager,

 

i do not think chatbot is what you are looking for.  i think Live chat support is what you are looking for.

 

please goto support.zoom.com->contact support->signin to your account

 

once you signin, you should see Your Plan.  since you have a business/business plus or enterprise account, your options include Live Chat Support and Live Phone Support as well as other options such as Submit web tickets.

Eliot_0-1712544909775.png

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

hfisher
Newcomer
Newcomer

I've had a similar issue. I have a Zoom Workplace Pro account but when I login it says I only have the basic plan?? I'm trying to contact support but it won't let me access live chat??