Contact Support

[sandmanager]

I have a business account with a monthly charge that allows me to receive Phone Chat support. I have been working with the chatbot in the past and have been able to chat with a live person. Lately, I have spent 30 mins trying to reach an agent without success. What I need to do can not be done using email. I need a step-by-step process that starts when one presses the Chat Button in the lower right-hand corner and then lists of questions and answers that will lead me to a live agent. 

[Eliot]

hi sandmanager,

i do not think chatbot is what you are looking for.  i think Live chat support is what you are looking for.

please goto support.zoom.com->contact support->signin to your account

once you signin, you should see Your Plan.  since you have a business/business plus or enterprise account, your options include Live Chat Support and Live Phone Support as well as other options such as Submit web tickets.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[hfisher]

I've had a similar issue. I have a Zoom Workplace Pro account but when I login it says I only have the basic plan?? I'm trying to contact support but it won't let me access live chat??