Zoom phone ringing despite away status being activated

[Hi11234]

Multiple people within my team have expressed that they have received calls through Zoom even though they have deliberately marked themselves as 'away'. How do we resolve this?

[tmcandrew]

Hi,

I wish I had an answer for you but i don't.  Our company struggles as well with understanding what phone statuses truly prevent phone calls from coming in  both directly or when a part of a call queue.  I wish zoom had a clear cut document that shows what statuses allow/disallow.  

[Eliot]

hi hi11234,

please see

Setting your presence status (zoom.com)

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Hi11234]

Hi Eliot,

Nope.

That page is helpful in explaining what the status' should mean, but doesn't answer my question as to why calls are coming through to my team members who are on an 'away' status.

This is impacting our customer experience and time to answer, so some investigation into this would be appreciated. Seems like I'm not the only one being impacted by this. 

[Eliot · Accepted solution]

hi hi11234,

if you use do not disturb, your will not receive calls.

thanks,  eliot