Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

HOw do I go back to set up company phone number if i skipped that step?

Hello i just purchased zoom package for my business. How do I set up the company main line ? i skipped that step and now it wont take me back.

Incoming call on Zoom Phone ends Teams meeting

I work in I.T and have just had a customer call stating that whilst they are in a MS Teams meeting, if they were to receive a call to their Zoom Phone, it would disconnect them from their Teams meeting and automatically answer the call to their Zoom.... Show more

I work in I.T and have just had a customer call stating that whilst they are in a MS Teams meeting, if they were to receive a call to their Zoom Phone, it would disconnect them from their Teams meeting and automatically answer the call to their Zoom.

 

They stated they have never had this issue (nor have I seen this issue before today), and they stated that this is happening to around half of the workers (small business, around 10-15 employees). I'm personally unable to test this issue without the involvement of the customer as we don't use Zoom Phone, and we also would not like to inconvenience the customer at all.

 

The version of Zoom the customer is running is 5.16.10 (26186)

Would heavily appreciate if anyone has any knowledge on this issue that can be provided.


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Resolved! KB for Routing Rules and Number pattern.

Hi Team, Can someone share the KB for Routing Rules and Number pattern in zoom phone. I need to understand the routing rule, Number Pattern and meaning of Translation in this section. Can someone brief me and few scenarios as exact match or approxima... Show more

Hi Team, 

 

Can someone share the KB for Routing Rules and Number pattern in zoom phone. 

I need to understand the routing rule, Number Pattern and meaning of Translation in this section. 

 

Can someone brief me  and few scenarios as exact match or approximate match rule. 


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phone doesnt work to a specific client

Hello, I am having trouble making calls to a specifc client organization. All other calls go through. Any thoughts?

 

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Black screen host shares screen

I recently started taking online classes and in the last few sessions, everyone else can see the hosts screen when he starts sharing except me, all I see is a black screen but I can actually see his mouse cursor moving around the screen but nothing e... Show more

I recently started taking online classes and in the last few sessions, everyone else can see the hosts screen when he starts sharing except me, all I see is a black screen but I can actually see his mouse cursor moving around the screen but nothing else

I only have access to using one device which is my android phone and I've torn through every setting, tried reinstalling the app but nothing changes, please help me


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Removing a zoom phone appliance

I am selling a spare Poly CCX500 to a friend who wants to have a zoom phone. When I remove it from my account in the settings I get a message that "plugging it back in will re-add it to your account" Does that mean when my friend goes to set it up he... Show more

I am selling a spare Poly CCX500 to a friend who wants to have a zoom phone. When I remove it from my account in the settings I get a message that "plugging it back in will re-add it to your account" Does that mean when my friend goes to set it up he will get the "this phone is already registered to another user, you must send pictures of the phone in your possession to support"? Is there a way to avoid that safety dance? I haven't been overwhelmed thus far by Zoom support customer service"

 

Thank you,

 

Seth


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outbound caller id showing incorrect number

We have a user account setup in our Zoom system that, for a while, had the direct number show as the outbound caller ID. (This being in phone system management - users & rooms - user - profile tab). We changed the outbound caller ID to one of our aut... Show more

We have a user account setup in our Zoom system that, for a while, had the direct number show as the outbound caller ID. (This being in phone system management - users & rooms - user - profile tab).

 

We changed the outbound caller ID to one of our auto receptionists numbers about 3 days ago. However when the user calls an external user, the old direct phone number still shows. Is there somewhere else we need to make this change? Thanks.


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Problem with text messages

Hello, I hope you guys are doing well. I purchased zoom numbers and that time we get text messages as well now if we are trying to send a text message to someone it's denied can anyone, please give me a solution how to activate the text messages?

Zoom as main voice on network

Good day, we are in the process of setting up our voice network but we have decided to go ahead with using zoom as our main form of voice on our network. I am wondering how should we configure this.. should I have to configure a port on my firewall o... Show more

Good day, we are in the process of setting up our voice network but we have decided to go ahead with using zoom as our main form of voice on our network. 

 

I am wondering how should we configure this.. should I have to configure a port on my firewall or should I just create some sort of policy with a vlan to allow voice traffic? 

 

Also, we are not using physical phones since its a bpm. 

 

Thank you. 

 

 


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Bespoke Nursing Writing Solutions: Your Academic Advantage

Bespoke Nursing Writing Solutions: Your Academic AdvantageThe NURS FPX may similarly offer heading on the most capable strategy to truly give clinical benefits information to arranged swarms, including patients, families, interdisciplinary clinical b... Show more

Bespoke Nursing Writing Solutions: Your Academic Advantage

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