With auto call recording turned on,
You can change settings for the play prompt when recording has started.
You can change settings for the play prompt when recording has stopped.
There are no settings to change for play prompt when recording is restarted.

It plays the default message every time, no matter what the other audio notifications are set to.
It also does not follow the ad-hoc recording play prompt setting either.

To recreate: turn on auto recording and customize the prompts so you know it's not the default.
Also, customize the ad hoc call recording prompts to make sure they are not a part of this.

Call, hear the custom start prompt, stop recording, hear the custom stop prompt, start recording, hear the default prompt. No matter what you change any of the prompts to or even turn them off, you will always get the default prompt on restarting the recording if auto call recording is enabled.

Can we get the restart recording play prompt to either have it's own settings or utilize the when recording has started option (auto or ad hoc)?

I don't see anywhere in the IVR setting to allow someone to directly dial a users extension if known. For example, assign key "#" or one of the numbers and then dial the users extension.   So the IVR Greeting would be recorded to say:  "If you know the party's extension you would like to reach press # and the 3 digit extension".   Or "If you know the party's extension you would like to reach press 9 and the 3 digit extension"

This has been happening to me every time I get on a Zoom call.  The call will suddenly close out and relaunch like 3 minutes later.  It has been happening all of last year and is till happening.  I had a free account and now that I have a Pro account it is still happening.  I have uninstalled and reinstalled the client and it continues. I don't understand why this is happening. Is this happening to anyone else? If so how can this me corrected?

Hello,

I've had a Basic account (Free) registered to my work email for some time now. Recently, the company subscribed to "Zoom Phone Pro PBX", and my email is the primary contact. So, naturally when the license arrived it was added to my account. I can see them now in the "Admin" section, "Account Management" subsection, "Billing" page.

===================

Zoom Phone: Zoom Phone Pro

Qty: 37

Status: Active

===================

The problem is, I still can't switch my account type from "Basic" to "Licensed". The "Licensed" radio button is dimmed and unclickable. Furthermore, in "User Management", "Users" page, it says "To add licensed users to your account, please purchase more licenses." on top of the page. When I try to add a user, the "User Type" is always "Basic", as "Licensed" is dimmed and unclickable. The only License is "Zoom One Basic". This was until yesterday.

Yesterday I opened a support ticket, and as a result now when I go to "Users" under "User Management", my license is "Zoom One Basic and Zoom Phone Basic". It is still "Basic" though, and I still can't click on "Licensed". Same thing happens when I create a new user, with only "Basic" available, but the License itself now has two options in the dropdown menu:

1- Zoom One Basic

2- Zoom One Basic and Zoom Phone Basic

This still does not fix my problem.

I'm still on Basic, and any user I add will be on Basic.

What am I missing? Even on the support portal, it shows that my account is allowed to have "Phone Support", but when I tried that, and entered my PMI, the automated message told me that my account is not eligable for voice support!

My partner here in my country is useless.

So, what am I doing wrong?

Hi All,

I would like to know if I can automate sending SMS with Zoom Phone - Salesforce Integration. My requirement is to send an SMS at a trigger point on the Lead or Contact record. Like when Lead record status is 'Nurturing' then send an SMS to the lead's phone number.

The documentation mentions that we can manually send an SMS to a lead or contact from the Zoom Phone widget, but there are no details on whether we can automate the sending of SMS.

Please reply to this post if anyone has any information regarding this.

We've been struggling for literally 2 days on this and i am done. I need someone who can figure this circle of insanity out and get my team member on the phone. We have tried everyting recommend---un and re install, changing default handler apps, reboots, microsoft updates. Losing my mind, very frustrated, please help. I pay a lot of money for his phone and we cant get it to work.  **All other team members phones work as expected

Please please someone reach out.

Thank you.