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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

SMS 10DLC Registration Denied

I received a notification that "one of your 10DLC Campaigns is in a Rejected status. Please see the details below:Your privacy policy mentions that you share consumer personal data or consent with third parties / affiliates" My question is what do ne... Show more

I received a notification that "one of your 10DLC Campaigns is in a Rejected status. Please see the details below:

Your privacy policy mentions that you share consumer personal data or consent with third parties / affiliates"

 

My question is what do need to change about the privacy policy to satisfy the requirements for approval?

 

The email says to refer to  this document but it contains no information regarding the particular rejection reason i received. 


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Resolved! Provisioning Yealink T48S phones

Hello. We're setting up a new Zoom Phone system, so I'm a big newbie here. We have mostly Yealink T46S phones, but I have a couple of T48S as well. I've had no trouble provisioning the T46S phones, but I can not get the T48S phones to provision. I am... Show more

Hello. We're setting up a new Zoom Phone system, so I'm a big newbie here. We have mostly Yealink T46S phones, but I have a couple of T48S as well. I've had no trouble provisioning the T46S phones, but I can not get the T48S phones to provision. I am following the steps as instructed (added the phone, downloaded and installed firmware, did a factory reset, added in the provision URL). But when I test it, it says the provisioning failed and it shows the phone offline. It also says that a factory reset is needed to provision, but I have done that multiple times now. All three of the T48S I have tried have failed. I can access the phones via the Yealink web interface, so I think they are working correctly. I am just not sure why I can't get them to provision. Any help would be greatly appreciated!


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Resolved! Assigning more than one number to a user

I'm a one-person small business. I have two phone numbers and two phones in the office. I'd like both phones to receive calls on both numbers but when I go to assign my numbers, it looks like it will only allow me to assign one of the two numbers to ... Show more

I'm a one-person small business.  I have two phone numbers and two phones in the office.  I'd like both phones to receive calls on both numbers but when I go to assign my numbers, it looks like it will only allow me to assign one of the two numbers to my user account.  How to I accomplish what I'm looking for?

Redacted screenshot 


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Resolved! Zoom SMS in the UK

Hi,

Please could somebody confirm if SMS is available via Zoom in the UK as of yet?

Thanks

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Whitelist certain numbers after hours.

Hi, can anyone tell me if its possible to set normal business hours (m-f 9am - 5pm) to send all calls to voicemail outside of those ours except certain numbers? I want any customers that call my shop before 9am or after 5pm to go to voicemail except ... Show more

Hi, can anyone tell me if its possible to set normal business hours (m-f 9am - 5pm) to send all calls to voicemail outside of those ours except certain numbers? 

I want any customers that call my shop before 9am or after 5pm to go to voicemail except certain specific numbers from my business clients which I want to ring through to me during out of hours, can I do this? 

Thanks!

 


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Call distributions

1. How do the sequential and rotating method work? 

 

2. How to call an extension without showing a pickup in the group?

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Language

Hello! I can`t change language on IOS on Russian or Ukrainian one . Could you please assist ?

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Mp3 Voicemail Attachment Not in Email

We have it setup to where when we get a voicemail to the main line an email goes to me and to my boss. However, the email I receive includes the attached mp3 of the message whereas my boss only receives the transcription without the attachment. Any i... Show more

We have it setup to where when we get a voicemail to the main line an email goes to me and to my boss. However, the email I receive includes the attached mp3 of the message whereas my boss only receives the transcription without the attachment. Any idea why that is and how to go about fixing it? Thanks!


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How to find my zoom phone SIP registration

I need to find out my zoom phone SIP registration to set up my new Mitel Mobile Link device.

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Phone line dropping

Zoom phone line keeps dropping - all calls go directly to VM. I have restarted my phone several times and it works for an hour or so and then drops the line again.All attempts to contact my Account manager have failed to resolve this issue.Ticket req... Show more

Zoom phone line keeps dropping - all calls go directly to VM. I have restarted my phone several times and it works for an hour or so and then drops the line again.

All attempts to contact my Account manager have failed to resolve this issue.

Ticket request for help is now over 24 hr old and still no response.

Is customer service always this unresponsive?

what does it take to get help?


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