Zoom Phone

[lc65000]

How many outgoing calls can a single zoom phone number make at once? For example, if we had a single zoom phone number, could multiple people use that number via different desktops, etc at once to dial out to different phone numbers? Is there a limit to how many outgoing calls can go out at once?

[Eliot · Accepted solution]

hi lc65000,

Short answer, everyone in your company can use the same outgoing caller-id name and number at the same time.  Callers need a calling plan license to make outgoing calls.  Your admin can permit callers to select to use their own phones numbers as their outgoing caller-id number or use the company main name and number.

Please see these support articles for details.  

Managing the main company number and caller ID

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064090

Frequently asked questions about caller ID

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063187

Enabling Select Outbound Caller ID Zoom Phone setting

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058307

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

[lc65000]

Great, many thanks, Eliot!!

[AslamAION0606]

Yes, everyone in your company can use the same outgoing caller-id name and number at the same time. 

With one Phone License you can use 4 devices.

[Rizwanlang]

A single Zoom phone number can only handle one outgoing call at a time. Zoom Phone does not support multiple concurrent outbound calls from the same number. If you need multiple simultaneous outgoing calls, you would need to use separate phone numbers or additional Zoom Phone lines.

[ojohnson]

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