The ZVA seems to often provide "imaginary" answers. 

Can someone please tell me where to find this " phone icon next to a recorded call"?

I am trying to listen to a recorded call, but could not find where to play it.  This is very frustrating. 

Thank you!

When I signed up for a Zoom Phone plan with unlimited calls, I assumed there would be no concerns about minute usage. Additionally, when I subscribed to the $5 per month toll-free number linked to my Zoom Phone, there was no indication that the toll-free number had a minute usage limit.

I only became aware of this when I received a separate email stating that 95% of the allotted minutes had been used. However, I was never informed of how many minutes were included or what this 95% usage was based on. Without prior notice, my credit card was automatically charged.

Now, when I try to check my toll-free usage summary by asking the Zoom bot for help, it instructs me to "locate the toll-free licenses section to view the available toll-free minutes." However, I cannot find this section, nor does the bot provide clear directions on where to check my usage.

Can someone please assist me? I feel like I’m being charged for something without any clear breakdown of what I’m paying for.

I have a bit of a weird situation. My companies receptionist is retiring. We will have three different people rotating and answering phones. Trying to think of the best way to handle it. Our main line goes to an Auto Receptionist that directs phone calls during business hours to the receptionist that is retiring. If our receptionist doesn't answer, it goes to three members of our support team in round robin.

Now that the three support members will be sitting at the reception desk, we want the one currently at the desk to answer first, and then it overflow to the other two. 

My main question is what is a good way to allow whoever is at the front to be the main person without me changing the call routing every time it changes? My solution for now will be to have support log out of their account and into the receptionist account whenever they sit at the reception desk. Thanks in advance for any advice!

Hello I've been trying to port numbers away from Zoom with the PIN number provided in the Phone Section. However, my porting destination (ZohoVoice) has been reporting failures due to incorrect PIN. 

How can I resolve this issue? Where can I get the correct PIN for porting away from ZOOM? thanks!