About justinmarthaler

justinmarthaler · 2025-04-09 05:29 AM

We have deployed Poly Edge e350 phone to our desk and have the network passthrough the phone to the PC. In the last several months, we have had several calls about people that could not access the network on their computer. After troubleshooting the ...

justinmarthaler · 2024-12-30 12:14 AM

When we rolled out Zoom Phone, we gave everyone a desk phone. However, some people like to use their mobile device or desktop application instead. For those people, we want to reclaim the phone for new employees that would like a desk phone. Is there...

justinmarthaler · 2024-11-02 06:54 AM

What is the best strategy to provide up to date emergency service information for an individual who has two desk phones. One desk phone is in the office and another desk phone is used nomadically as he switches from location to location. For example,...

justinmarthaler · 2024-10-02 10:15 AM

Our receptionists are wondering if there is a more efficient way to transfer calls. In most cases, they use the direct transfer method. With our previous phone system, the default transfer method was direct and they could accomplish that by typing th...

justinmarthaler · 2024-10-02 06:50 AM

We just rolled out Zoom Phone. One thing people have noticed is that when a person is not talking, it is completely silent. Zoom's audio codec suppression does such a good job that people think the call may be disconnected or the other person hung up...

justinmarthaler · 2025-05-01 07:41 AM

HP Support got back to me and reported that other customers are having this issue and it has been "resolved" by disabling power saving mode. You can deploy that setting by adding these lines to your provisioning template: device.set="1" powerSaving.E...

justinmarthaler · 2025-04-22 06:23 AM

Oh, that's good information. I'll have our network team take a look at the switches to see if we're experiencing the same behavior. My guess is that the port is essentially shutting down, but trying to look at it from various angles to better underst...

justinmarthaler · 2025-04-22 06:02 AM

@mosinjack - in your experience, are the PCs that are not able to connect to the network getting their IP address via DHCP? Have you been able to check whether the PCs have a normally assigned address, or do they have an IP address starting with 169 ...

justinmarthaler · 2025-04-15 01:03 PM

Thank you for finding and posting those settings @sparrow. We come across those today as well. We are considering applying those to a test group of devices, but our main concern is the unpredictability of the reboot. We have a maintenance window on S...

justinmarthaler · 2025-04-15 06:20 AM

@Eliot - thanks for looking at the documentation library. We haven't tried a factory reset as the problem doesn't seem to be recurring on the same phones. We'll start keeping a list of phones that have needed a restart to pass traffic and see if ther...

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Poly Edge network passthrough failing

Determine which desk phones are not being used for calling

How to set emergency service location for 2 desk phones in different locations for same user?

Call Transfer - Default to Direct

Add White Noise to Phone

Re: Poly Edge network passthrough failing

Re: Poly Edge network passthrough failing

Re: Poly Edge network passthrough failing

Re: Poly Edge network passthrough failing

Re: Poly Edge network passthrough failing

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