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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Are you in healthcare, finance, real estate, or law, and looking for a fax solution with Zoom Phone?

Save time and reduce context switching with fax functionality with Zoom with the FaxSIPit app. No matter how many ways there are to send documents, the need to send a fax remains. But faxes transmitted over VoIP can suffer from low image quality — a ... Show more

Save time and reduce context switching with fax functionality with Zoom with the FaxSIPit app.

 

No matter how many ways there are to send documents, the need to send a fax remains. But faxes transmitted over VoIP can suffer from low image quality — a challenge that FaxSIPit has helped solve. Faxing is still used by businesses in healthcare, finance, law, and real estate, with security often top of mind for customers. And FaxSIPit provides the faxing they need, right from Zoom.


Ready to learn more?  See the latest article on how you can save time, reduce context switching and focus on the work that matters most for growing your business here.


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Error screen no matter what….

Hello I am getting an error message that is strange after put in my credit card to pay for my pro account. Who would I email this screen shot too because I cannot explain it. It eludes to the fact that there is a security issue with my payment. And I... Show more

Hello I am getting an error message that is strange after put in my credit card to pay for my pro account.  Who would I email this screen shot too because I cannot explain it.

 

It eludes to the fact that there is a security issue with my payment.  And I DO NEED this phone service hooked up tonight.  

 

I also need to know how to hook in an actual desk phone.


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5 Zoom Phone #'s want to Delete 3 of them

I currently have 5 zoom phone numbers, but no longer need three of them. Can anyone help me to delete specific numbers from my account as well as stop the billing process. I want to keep two specific numbers, delete the other three and stop being bil... Show more

I currently have 5 zoom phone numbers, but no longer need three of them. Can anyone help me to delete specific numbers from my account as well as stop the billing process. I want to keep two specific numbers, delete the other three and stop being billed.


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Resolved! Sms Text option

How do i increase my SMS daily limit to unlimited ?

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Host key

Why didn't the phone system's technical support department (1-888-799-9666) recognize my host key under the free basic plan even after I changed it?I am planning to upgrade the free plan to Pro (1-9 users) and the comparison chart says Local & 5 GB c... Show more

Why didn't the phone system's technical support department (1-888-799-9666) recognize my host key under the free basic plan even after I changed it?

I am planning to upgrade the free plan to Pro (1-9 users) and the comparison chart says Local & 5 GB cloud (per license) for the Recording. Does this mean that I, the user ( a doctoral student) need to have a license for the recording feature?

Once I upgrade to the ProPlan, and buy add-ons, will the add-ons be counted toward what I am spending a month or year for the ProPlan, or are they considered a separate monthly or yearly fee that cannot be counted toward what I would be spending a month or year for the ProPlan? 

Joan Smid (Westminster)(Listener),

***********


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mute incoming calls from my phone while I'm on a call in my Zoom phone

Is there a way to mute incoming calls from my phone while I'm on a call in my Zoom phone app? Context:I'm using the Zoom app on my phone to make a call.A call comes in from my phone (not zoom).It rings in my ear while I'm on my Zoom phone call. Can I... Show more

Is there a way to mute incoming calls from my phone while I'm on a call in my Zoom phone app?

 

Context:

I'm using the Zoom app on my phone to make a call.

A call comes in from my phone (not zoom).

It rings in my ear while I'm on my Zoom phone call.

 

Can I mute it or send it straight to voicemail while I'm on another Zoom call?

 


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Virtual Background Issues

Hi, I am currently running the latest version of Zoom for Android, downloaded from Play Store, on 2 devices, a Samsung A10 and a Samsung A11, however I cannot set up any virtual background on them. Do these devices have any limitations? 

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Desk phones and devices

Certainly! Desk phones refer to traditional telephones designed for use on a desk or table, typically connected via landline or VoIP (Voice over Internet Protocol). They are stationary devices commonly found in offices and homes for making and receiv... Show more

Certainly! Desk phones refer to traditional telephones designed for use on a desk or table, typically connected via landline or VoIP (Voice over Internet Protocol). They are stationary devices commonly found in offices and homes for making and receiving calls.

Devices  in this context can broadly refer to various electronic gadgets or tools, including smartphones, tablets, computers, and specialized equipment like barcode scanners or medical devices. These devices are portable and can perform a wide range of functions beyond traditional voice communication, such as internet browsing, data processing, and multimedia entertainment.


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Internal callers sometimes appear as email address instead of name

We have a couple of new users in the system that appear as their email address instead of their names in the Zoom app. (i.e. when calling and in phone history.) They appear to have been setup exactly like the other new users who don't have that issue... Show more

We have a couple of new users in the system that appear as their email address instead of their names in the Zoom app. (i.e. when calling and in phone history.) They appear to have been setup exactly like the other new users who don't have that issue. Is there someplace I'm missing that makes them appear that way


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Can I add international calls to my Zoom phone plan without the local unlimited calling?

I'm in Australia and want a member of my team to be able to make international calls on her Zoom phone. I can buy an international phone pack add-on, but do I also need to have a local unlimited plan? This isn't needed as she already has a personal m... Show more

I'm in Australia and want a member of my team to be able to make international calls on her Zoom phone. I can buy an international phone pack add-on, but do I also need to have a local unlimited plan? This isn't needed as she already has a personal mobile phone.

I can't find the answer anywhere else!

Thanks


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