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Phones have been down an hour

There's a phone outage and there's been no communication

Resolved! Phone Client Down After Update 5.17.2 (29988)

Our entire company's phone system has gone down after the update they just sent out. There is no phone support no technical support at all beyond an AI chat bot that is beyond useless. We are looking for a new company. Having no technical support is ...

mute incoming calls from my phone while I'm on a call in my Zoom phone

Is there a way to mute incoming calls from my phone while I'm on a call in my Zoom phone app? Context:I'm using the Zoom app on my phone to make a call.A call comes in from my phone (not zoom).It rings in my ear while I'm on my Zoom phone call. Can I...

Removing extension from Zoom Phone and setting number as direct dial number

Hi, I'm new to Zoom. The system assigned me an extension number which I do not need as I am a small business owner and I am the only one that will be using the telephone number. I want people to be able to call me directly on the number assigned with...

Resolved! Unable to remote answer using Poly Voyager Focus 2 Headset

Using Poly Voyager 2 headset with USB dongle, unable to get call control (answer/hangup using center button) to work. Incoming call, headset announces incoming call, press center button but call is not answered. Tried using Poly Lens to set "Target S...

Yealink T54W phone line

So I have two phone lines assigned to my Yealink T54W phone, which works fine. Normally, the icon and button next to the line show as green. However, after hanging up the phone, it stays red. I can still push on the red line button and get a dialtone...

How do you turn off SMS audio on the PC

How do I mute the audio for the SMS notification on my PC. Whenever I am in a Zoom meeting on my PC and I get an SMS notificatoin, the audio notification for it is very loud. I want to turn off audio notifications for SMS on my PC. Thank you.

Voicemail Message Repeating

When someone calls my voicemail, it is playing the message twice before allowing them to leave a message. It's causing most people to hang up, assuming it's just a loop message and they can't actually leave a message. It's been frustrating for our ma...

Zoom Phone Spam and Robo Calls (Spam call detection and blocking)

Our company switched carriers from a larger phone provider to Zoom Phone about 1 year ago. Spam call detection and blocking was a future feature that played into the decision to switch, but it's still not available. Around that time I saw this as a p...

Resolved! Zoom Phone - Direct Dial to Extensions

Hi all - I'm a little stumped, and I am not an IT person, but I know how to follow instructions and use a mouse. So I thought I would try posting here. I've just hired my first employee into my professional services (consulting) firm. He is remote fr...

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What is the Zoom Phone System?

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Phones have been down an hour

Resolved! Phone Client Down After Update 5.17.2 (29988)

mute incoming calls from my phone while I'm on a call in my Zoom phone

Removing extension from Zoom Phone and setting number as direct dial number

Resolved! Unable to remote answer using Poly Voyager Focus 2 Headset

Yealink T54W phone line

How do you turn off SMS audio on the PC

Voicemail Message Repeating

Zoom Phone Spam and Robo Calls (Spam call detection and blocking)

Resolved! Zoom Phone - Direct Dial to Extensions

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Community Champion of the Month!

What is the Zoom Phone System?

Resolved! Phone Client Down After Update 5.17.2 (29988)

Resolved! Unable to remote answer using Poly Voyager Focus 2 Headset

Resolved! Zoom Phone - Direct Dial to Extensions

Community Champion Program