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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Can't tell what number is calling

I bought a Zoom line to keep my personal cell phone and business number separate. I've been able to set up the phone so that it rings and I can make calls out. However, when anyone calls my business line, my cell just rings like normal. I can't tell ... Show more

I bought a Zoom line to keep my personal cell phone and business number separate. I've been able to set up the phone so that it rings and I can make calls out. However, when anyone calls my business line, my cell just rings like normal. I can't tell if it's a call for my business or if it's a call to my cell. It shows the caller ID, but that doesn't differentiate between personal and business.

I'd like to know if it's a business call so that I can answer like, "Thanks for calling ABC Business."

Is there a whisper message feature or some way to mark which calls are coming from my business line? 


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calls not coming in to my computer

For some reason calls are going straight to my voicemail.  Calls are not ringing on my computer or phone

  

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account disabled how can i fix it

Today when i just dial a number it appears that your account is de-active contact to your admin. How can i fix it

35301
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hear outgoing call recordings. When I try to reveiew the recording it says I don't have permission

I get a message "You need permission to access call recordings. Please contact your Admin to request access" I can't find where to go to get this access and to make it confusing I am the owner of the account and the sole user so I must be the admin. ... Show more

I get a message "You need permission to access call recordings. Please contact your Admin to request access"  I can't find where to go to get this access and to make it confusing I am the owner of the account and the sole user so I must be the admin.  All I want to do is hear the recording of an outgoing call. Thanks for the help

 


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jas41
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Porting a number

I am trying to port a number and its been on pending for almost a week now 

Resolved! Yealink T46U - reprogram/relocate softkeys

When I'm in call, the hangup softkey is on another screen - very annoying as I use speakerphone nearly exclusively. I read an article on how to change "features.cfg" as a means to remapping these softkeys, but that sounds like something which will be... Show more

When I'm in call, the hangup softkey is on another screen - very annoying as I use speakerphone nearly exclusively.   I read an article on how to change "features.cfg" as a means to remapping these softkeys, but that sounds like something which will be wiped out whenever a provisioning/phone update takes place.  Is there a better way to change the softkeys?


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Voicemail suppression when Shared Phone Group toggled off

We have a shared phone group for our front reception desk that has a few members of our administrative staff who rotate behind the desk when our dedicated reception is out of the office. Recently, they brought to our attention that they get bombarded... Show more

We have a shared phone group for our front reception desk that has a few members of our administrative staff who rotate behind the desk when our dedicated reception is out of the office. Recently, they brought to our attention that they get bombarded with voicemails from the main office line when they have the shared phone group turned off.

 

Is there a setting that I am overlooking that includes suppression of them getting voicemails on top of phone calls when they toggle off the shared group as they no longer need to be answering calls from that line?


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Recommendations for Wireless Headset for ZoomVDI Softphone

We are using ZoomVDI in VMWare Horizon. We have the plugin installed on all client machines and in general its working great. We have a few requests for wireless headsets. Ive grabbed a Jabra and a Poly headset and both seem to have the issue where t... Show more

We are using ZoomVDI in VMWare Horizon. We have the plugin installed on all client machines and in general its working great. 

 

We have a few requests for wireless headsets. Ive grabbed a Jabra and a Poly headset and both seem to have the issue where the audio works fine but I cannot pickup/end a call from the dedicated button on the headset. 

 

Does anyone have a good recommendation for a headset that is known to work with this setup ?


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For Zoom Phone system, how do you turn off call queue automatically when user is out of office

For Zoom Phone system, how do you turn off the call queue automatically when the user is out of office? Let's say we are using a call queue Monday - FRI with 9AM ~ 5PM. If a user is taking a day off on Friday, I see that we can set or automatically s... Show more

For Zoom Phone system, how do you turn off the call queue automatically when the user is out of office?

 

Let's say we are using a call queue Monday - FRI with 9AM ~ 5PM. 

If a user is taking a day off on Friday, I see that we can set or automatically set "Out of Office" status in the Zoom Workplace app. But this does not stop them from receiving the call queue. 

According to this documentation here, it looks like we can turn on "Allow queue members to set their Business Hours," which will "allow" a member who is off on Friday to be not be in the queue. 


This is not the case. After testing, even with "Allow queue members..." enabled, it still behaves the same way despite having "Out of office" status automatically set by Google Calendar. 

 

Is the expectation that users need to manually turn off the call queue? 

 


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Resolved! Forward Auto receptionist assigned number to an external number

One of the departments that I support is moving off of the zoom phone system to the one that I administer for our company. Is there a way for me to forward the 4 the auto receptionist to an external DID? I need to do this prior to porting the number ... Show more

One of the departments that I support is moving off of the zoom phone system to the one that I administer for our company. Is there a way for me to forward the 4 the auto receptionist to an external DID?

 

I need to do this prior to porting the number out so they have no interruption.

 

Thank you.


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