About kbudurka

kbudurka · 2024-10-15 05:22 AM

I have done some reporting on the past quarter for the incoming calls into each of sites on Zoom.Our business model is we have open hours typically 8-5 Mon-Fri.We also do after hours emergency service.One of our sites is an anonomly, and more than do...

kbudurka · 2024-08-09 09:45 AM

I feel like there should be a setting for this but i cannot find it. Scenario.Manager has Yealink desk phone.He is on the phone. Usually on speaker phone.Someone else in the office (all Yealink), uses the PAGE button that pages the "paging group".The...

kbudurka · 2024-06-19 06:03 AM

I have Yealinks desk phones assigned to all my users in HQ.We set up Sequential Call Park buttons because we get a lot of calls into the operator who parks the caller on one of 6 buttons, then pages the department to pick up the call on Park 1, Park ...

kbudurka · 2024-04-12 05:34 AM

Hello. We have a ZCC for service calls and dispatch.Occasionally, the manager of a service tech would like to hear the recording of the ZCC call from the customer.I cannot find a way in the software to share or download a recoding from an event. I tr...

kbudurka · 2023-12-26 08:02 AM

Hello.I am looking for ideas on how to alert my agents while they are engaged in a call.I have an app I use for dispatching road side service.This app is also accessed directly by customers.During the graveyard shift I have only 2 or 3 agents on the ...

kbudurka · 2024-08-09 09:49 AM

Just as I hit SAVE I thought to check for templates.I looked and yes, there was a provision template being applied.The template sets up multicast paging - not the Zoom paging group. I unbinded the template - I am thinking this will fix the issue.

kbudurka · 2024-07-12 05:06 AM

Hello. did you get resolution on this?I was able to finally get past this error once I had our Marketing team add a web page with a privacy policy.I included the URL in the request:https://mccarthytire.com/about-mccarthy-tire/privacy-policies/

kbudurka · 2024-06-25 05:54 AM

I worked with support who escalated to engineering and determined that this is probably related to a known bug currently being worked on by Yealink. this is most likely related to a known issue and the fix is being worked out by the manufacturer to b...

kbudurka · 2024-06-19 09:47 AM

I wonder if it is power related.Had phones go down a few times today.Usually the ones I hear about are T54W's with a EXP-50 sidecar .Maybe the PoE is consistently strong enough to power all that - especially with it being super hot today and AC runni...

kbudurka · 2024-01-31 05:20 AM

I too have been frustrated with this process.All I want is to text the customer AFTER they call in for road side service updates on their status.No Marketing, no selling. I have been rejected 4 times now - and the time in processing is like 3-4 month...

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Auto Receptionist Historical Reports - Call Details Export

Paging causes phones in the paging group to go on hold. It's forced.

Yealink phones stop parking calls until I reboot.

ZCC Can I share call recording with non-ZCC licensed user?

Any ideas pn best way to get agents attention if they are already on a queue call?

Re: Paging causes phones in the paging group to go on hold. It's forced.

Re: SMS Campaign Errors

Re: Yealink phones stop parking calls until I reboot.

Re: Yealink phones stop parking calls until I reboot.

Re: SMS Campaign Errors

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