About kbudurka

kbudurka · 2025-01-08 08:25 AM

As we've been rolling out Zoom Phone to our users, we now have several sales folks and managers using SMS.I've fielded several complaints that they "miss" messages because the sound that notifies the user is not loud and happens very quickly. Has any...

kbudurka · 2024-10-15 05:22 AM

I have done some reporting on the past quarter for the incoming calls into each of sites on Zoom.Our business model is we have open hours typically 8-5 Mon-Fri.We also do after hours emergency service.One of our sites is an anonomly, and more than do...

kbudurka · 2024-08-09 09:45 AM

I feel like there should be a setting for this but i cannot find it. Scenario.Manager has Yealink desk phone.He is on the phone. Usually on speaker phone.Someone else in the office (all Yealink), uses the PAGE button that pages the "paging group".The...

kbudurka · 2024-06-19 06:03 AM

I have Yealinks desk phones assigned to all my users in HQ.We set up Sequential Call Park buttons because we get a lot of calls into the operator who parks the caller on one of 6 buttons, then pages the department to pick up the call on Park 1, Park ...

kbudurka · 2024-04-12 05:34 AM

Hello. We have a ZCC for service calls and dispatch.Occasionally, the manager of a service tech would like to hear the recording of the ZCC call from the customer.I cannot find a way in the software to share or download a recoding from an event. I tr...

kbudurka · 2025-02-18 01:39 PM

We ended up using business hours and setting the store's open-closed times.For the occasional day we close early, I quickly add a holiday to the site.not ideal at all, but it works....

kbudurka · 2025-01-08 08:36 AM

beside the Phone License, you will also need to setup an SMS Campaign.This was recently moved to Number Mnaagement -> SMS Campaigns.It is suggested it takes 1-2 weeks for approval, but for me it was much longer and I was declined four times before I ...

kbudurka · 2024-12-27 05:28 AM

I could not get my SMS approved until I created a "privacy" policy on our website and added that link to the application.

kbudurka · 2024-12-27 05:26 AM

Note that not all common area phones use a common license.Most of my common user licenses have the full unlimited plans.Example. We have auto service centers.We name the phones counter-1, counter-2, etc.These need full license to take and make calls ...

kbudurka · 2024-08-09 09:49 AM

Just as I hit SAVE I thought to check for templates.I looked and yes, there was a provision template being applied.The template sets up multicast paging - not the Zoom paging group. I unbinded the template - I am thinking this will fix the issue.

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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Options for SMS Tone on Mobile App

Auto Receptionist Historical Reports - Call Details Export

Paging causes phones in the paging group to go on hold. It's forced.

Yealink phones stop parking calls until I reboot.

ZCC Can I share call recording with non-ZCC licensed user?

Re: Manually set Call Forward from a DESK PHONE

Re: How to endeavor receive sms

Re: SMS Campaign Errors

Re: Adding new users

Re: Paging causes phones in the paging group to go on hold. It's forced.

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