kbudurka
Listener
since ‎2022-08-25
‎2024-04-12

User Statistics

  • 11 Posts
  • 0 Solutions
  • 15 Likes given
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User Activity

ZCC Can I share call recording with non-ZCC licensed user?

2024-04-12 05:34 AM
Hello. We have a ZCC for service calls and dispatch.Occasionally, the manager of a service tech would like to hear the recording of the ZCC call from the customer.I cannot find a way in the software to share or download a recoding from an event. I tr...

Any ideas pn best way to get agents attention if they are already on a queue call?

2023-12-26 08:02 AM
Hello.I am looking for ideas on how to alert my agents while they are engaged in a call.I have an app I use for dispatching road side service.This app is also accessed directly by customers.During the graveyard shift I have only 2 or 3 agents on the ...

Poly Edge B30 - Multicast template

2023-07-03 06:08 AM
Hi all. I have a batch of Poly Edge B30 phones I purchased.These are going in a store/shop environment.I need to be able to hit a page button and have the message go over the phones and also the paging system in the shop.With Yealink, I was able to d...

Call Center Logic question

2023-05-05 08:06 AM
I have a call queue that after 2 minutes on hold offers the caller option for call back.In this same queue I have an overflow that after 10 minutes on hold force rolls to a backup call center. The backup call center is outsourced. What would happen i...

Manually set Call Forward from a DESK PHONE

2022-09-19 11:41 AM
Hi. I am currently trialing the Zoom Phone solution.I have many little stores with 3-12 phones. Today, most have some kinds of very old PBX.Our phone vendor setup logic on these PBX's that a user could open a line and dial *72.This *72 dial would pro...