We are using Zoom with a group of older Polycom desk phones. They work fine most of the time, but periodically all phones will report as Unregistered. I have check the firewall and Internet connection and there is no disruption in connectivity.

I was wondering if there a way to allow keep-alives from Zoom through my firewall without opening to many ports or IPs through.

Hi, 

Our zoom phone system went live last week, so we are still in adjustment period. Several users have mentioned that if they are typing in a document/email etc.  and then receive an incoming phone call, Zoom "steals" the keyboard and they have to click back into their other application to continue to type. 

We tried turning off keyboard shortcuts user by user and testing some incoming calls but that had no effect - typing was still interrupted each time a call popped up on screen. Does anyone know if this is a setting that we can turn off? Or just a minor annoyance we have to deal with?

Thanks!

-Lauren

I have two zoom phone licenses and two phone numbers for two users. After leaving my office I have tried to make outbound calls but I can't even find a dial pad to dial the number. My contacts are saying I'm not answering inbound calls but here I didn't even received a single missed call. Can anyone help me in this regard ?

Hello community.  I  purchased a Zoom phone earlier this week, everything worked great after getting the more complex settings configured with the help of tech support. I made no calls on it except a test call or two at the beginning.  So yesterday, for some reason, Zoom refunded the paid amount, and deactivated the phone without warning. Three hours after the refund, Zoom tried to make two transactions on my card, which triggered a fraud alert and declined. I have no idea why I was even refunded in the first place.  I was on with a live  agent at 3 am, who raised a support ticket.  Now 12 hours later, all of a sudden Im not eligible for live support.  I put the zoom number on my brochures and sent them out last week. Any new clients calling in will not reach me. I am new startup, I cant afford to lose any potential clients. I cant reach anyone at Zoom by chat or phone, and my support ticket says low priority. This is very concerning as a new client.  Has anyone experienced similar?

Two users at my firm have attempted to call a number from the Philippines but the call is still not initiating. Zoom is already updated to the latest version and we have followed all of the steps from the article below. The Philippines is also a permitted region within our settings. Any suggestions on what could be going wrong?

https://www.wikihow.com/Call-the-Philippines-from-the-United-States

I filled out the brand requirements for the SMS campaign but did not receive confirmation from Zoom. The only email I got was one saying "You have activated the SMS...", but the brand does not appear in my Zoom profile to start creating the campaign. 

Where can I check that out? Any suggestions on how to proceed?

Thanks, 

I received an incoming text message from a known client but Zoom SMS is displaying the incorrect sender's name (showing the name of a different client). I checked that the phone number that the text came is setup as the correct contact name in Zoom/Salesforce/Outlook and did the same for the client name that Zoom is displaying as the sender and see no issues in the two contacts' setups. Anyone ever seen this before?

Below requests are in view of users heavily relying on Zoom SMS. Current set up with SMS just being a tab under the Phone tab lacks visibility for unread SMS messages.

1. Zoom iPhone/Android apps: ability to limit badge count to just unread SMS messages (versus new calls/VMs).

2. Zoom Desktop apps: ability to limit badge count to just unread SMS messages (versus new calls/VMs).

3. Standalone Desktop/iPhone/Android SMS apps. Similar to native (non-Zoom) phone and sms apps, separating SMS from Phone would increase visibility and usefulness of Zoom SMS. Currently, the user must open app, switch to Phone Tab, and switch to SMS tab to view new and historical SMS messages.