Now that Skype has died, I just need a means of phoning from my computer in Australia to my brother's landline in the UK twice a month, so I can hear the call on my computer speakers instead of on the phone (I am deaf). It seems that somewhere in Zoom Pro + there is the ability to make international calls, but it is impossible to obtain details eg how many calls or minutes per month? I'm not prepared to buy it to find out, so where can I get details? Zoom Pro + seems a very expensive way to get what I need, is there a cheaper reliable way? Call2 friends and similar services are free, but don't work for the UK, as they don't get priority on routes. 

Any suggestions?

We've been having intermittent connectivity issues with Zoom Phone on the Windows Desktop client.  A popup on the Phone tab says 'Not Connected, Attempt to Reconnect'.  Chat and meetings work fine but no phone.  Usually a log out, then back into the Zoom client resolves it.  Sometimes a reboot is needed.   Network/internet are both stable. Seems to be randomly happening to several people in the office each day.  No firewall changes, etc. have been made.  Zoom support has yet to be able to figure it out.   Any thoughts from the Zoom Community would be appreciated, thanks!

Hi! I tried searching for something on-point but I can't find my situation through search here.

Problem: In the last few days, I cannot accept or place a Zoom Phone call on any device (iOS, Polycom desk phone). This is new. When I answer the phone, or when I try to place a call, I get the same message: "We are unable to complete your call due to restrictions set by your administrator."

I am the only administrator and I have not set any restrictions, and checking the usual suspects isn't revealing anything that appears misconfigured. 

Anyone have any advice on this problem?

Hi all, 

we recently implemented Zoom for Salesforce Lightning and we are spending time with our dispatchers and received some feedback. Any help is appreciated. 

1. What is the best way to link notes from a call to a case? 

2. What is the best way to record a call against the case feed?

3. Dispatchers have access to various phones numbers. They are able to switch the number to make calls, however, when they want to SMS from different numbers they are unable to switch the FROM phone number

Thank you!

Regarding Nomadic Emergency calling in US/Canada.

Q1 - Is there a length limitation for "Address Line 2" in the Emergency Address screen ?

Q2 - Which NENA standard for the PSAP Location element does ZP support ?

NENA v1 limited this field to 20 characters

NENA v2 increased this field to 60 characters.

Q3 - I want to verify in the Emergency Address screen the field "Address Line 2" is supposed to be the Dispatchable Location at the street address that is supposed to be communicated to first responders . 

Is Address Line 2 displayed the PSAP operator as the NENA Location ?

NENA Data Exchange Format

See attached NENA doc, browse to v2.1 standards.

Has anyone been able to centralise a blocked contacts list? I'm currently an admin only access so the only way to view everyones blocked contacts would be to login to their account. 

I'd like to see if there is anyway around this or maybe I need to request account management access. Open to hear what path others took if they didn't manage to centralise the blocked list. 

I enabled Online Faxing on my line for testing. I am able to receive faxes, but sending faxes is not working. I receive the error 'Sent fax failed'. No explanation. The sent faxes appear in my drafts folder. I checked the logs in Phone System Management and there is no evidence of a fax that was sent and failed. I also checked my personal profile fax settings and nothing is there. Is there somewhere I can look to see why the fax failed so I can troubleshoot?