When either a Zoom Phone user or Zoom Contact Center agent receives a call, and needs to transfer it to an external party (BYOC or BYOP), the receiver of the transfered call sees ZP user number or ZCC queue number. Original Caller Id is not sent to the SBC: there is neither history nor diversion header.

Could it be implemented?

I switched to Zoom phone from Nextiva.  I was able to send text messages without a problem or challenge.

All my texts message are personal directed and I am not using them as a marketing tool. I am NOT running a marketing campaign and I NEVER send a text to multiple people at the same time.

Yesterday, Zoom changed my texts messages to include the following words after my texts: "For help, reply HELP. To opt out, reply STOP."

That is not fair!!!!! As it makes my texts look like I am sending generic mass marketing text, which I am not.

HOW DO I STOP THAT!!!! Did I make a mistake about adding a campaign, to my account?

If I delete the campaign, will I still be able to send individual text messages to my friends and business clients?

If anyone has a solution for me please me get back to ASAP and let me know how I can stop these words ""For help, reply HELP. To opt out, reply STOP." appearing in my texts messages. Thank you.

The Loaction database for Zoom Phone Emergency Services includes a setting that I can't find documented anywhere: "Apply minimum match criteria". It says this will prevent a location from being detected solely based on a Public IP match. It needs both a Public and Private IP match. This could be useful for us since our NAT ranges span multiple buildings.

My question: Will a sub-location still match correctly if the Private IP is tied to the sub-location (like a building floor) but the Public IP is defined at a parent location (like a site)? I think this is how it works, but I can't find any documentation that confirms this.

The only mention I can find of this setting is in release notes from June 19, 2022. Even the linked document doesn't reference it unless I'm completely missing it.

Has anyone noticed a high number of users reporting call drops over the last week?  We have had a significant number of users reporting high call drops, our users are utilizing the Zoom client and in most cases are on 2.6.6.  Looking at the logs I do not see any abnormal latency, jitter, round trip times and according to our network team we are not seeing any traffic being blocked or drops on our network.   I have a support case open but curious if this is just our org or if others are also seeing this. 

Thanks, 

We are wanting to expand how we use our Auto Receptionist by using the dial by name option which is working with users names.  With 40+ locations, we want to callers to have the option of spelling a location name so they may be transferred there.

How would I go about setting that up?