josh_swr
Explorer
Explorer
since ‎2025-01-10
‎2025-01-23

User Statistics

  • 5 Posts
  • 0 Solutions
  • 0 Likes given
  • 0 Likes received
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User Activity

Default voicemail greeting for company-level holiday hours

2025-01-17 07:31 AM
In the company overview account settings, I am able to set the default voicemail greeting for most things, however it seems I can't do it for holiday hours. I've got standard holidays programmed in for the whole company which apply to all extensions....

Auto record only external calls (never internal ones)

2025-01-17 07:00 AM
I've got automatic recording setup for my call queues and users. However, I need to make sure internal calls between employees aren't recorded. I know that enabling auto recording on the call queues will cover inbound calls, but I need to make sure o...

Exclude certain call queues from directory?

2025-01-17 06:14 AM
In our system we've got a lot of overflow call queues setup, and they currently show up in the phone directory on the Zoom app and on desk phones. Is there a way to hide these from the directory so they don't show up when people are searching? Primar...

Call Queue Overflow Voicemail

2025-01-10 06:50 AM
Is there a way, when a call queue goes through several overflows, to direct voicemails back to the original queue when they reach the end of the the overflow? For example I am setting up the following queuesSales Team ASales Team BSales Team CI also ...