Desktop with headset - Audio works when Testing, works with Zoom Video Meeting, but not with phone

[pmhunter1900]

So I have gone through all the testing, uploaded the new audio drivers, eliminated all other speaker options.  The issue seems to be somehow related to the cell phone, when I start up the computer with the cell phone turned off the problem does not occur directly.   I have terminated the cell link from windows, but still if the cell phone is on, I can not use the Zoom Phone, pretty frustrating, especially when I have to use 2 source verification or want to receive cell calls.  Any ideas from people more savvy than I.

[sparrow]

Trying to understand what you're saying here and correct me if I'm wrong. You're using a headset that is paired with a desktop and mobile? Via what? Bluetooth or bluetooth for mobile and a USB dongle on the PC?