After successfully porting a number from RingCentral, I cannot enable SMS to work with the single number.  I have tried unbinding the number from the auto attendant, but get the message: "main company number can not change".  Any help would be appreciated!

Ready to do more with Zoom this July?

Unlock new ways to work smarter, connect better, and stay ahead with this month’s power-packed lineup of live sessions. From insider updates to expert tips and open Q&As, we’ve got everything you need to sharpen your skills and get the most out of your Zoom experience.

Here’s what’s coming up:

📅 July 2: Zoom Workplace Open Office
Unlock the full potential of Zoom Workplace! Learn productivity tips, explore features, and bring your questions — our experts are ready to help.

📅 July 9: Zoom Phone Open Office
Master seamless communication with Zoom Phone. Join us to learn best practices, streamline call workflows, and get real-time support.

📅 July 10: What’s New at Zoom?
Catch up on everything Zoom released in June! Discover fresh features, key improvements, and how they can make your day-to-day smoother.

📅 July 16: Zoom AI Companion Open Office
Tap into the power of AI! Explore how Zoom AI Companion can support your work and boost efficiency — plus, get your questions answered live.

📅 July 23: Zoom Contact Center Open Office
Take customer experience to the next level. Learn more about Zoom Contact Center capabilities and ask anything during this interactive session.

Grow your knowledge, connect with experts, and make the most of Zoom — we’ll be right there with you. Can’t wait to see you this July!

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Hi everyone,

regarding the high increase of costs for VMware licenses many vendors modified and released their products for alternative hypervisors. Will Zoom also support alternative hypervisors for node?

I would like to test Zoom Node - Phone Local Survivability on Proxmox in our lab.

Best regards, Steve
 

I've been using Skype phone service for 10 years and need a cost comparable replacement because of high medical expenses. I bought a metered phone from Zoom 9 days ago on July 11th. I used a credit card and a sales representative. He gave me a numbered procedure to set up my phone and took off from our chat before walking me through the process. The procedure he gave me doesn't work and never shows me "click on setup" or "Start setup" I've been waiting forever and ever for answers. I need to do this on chat. I get emails that they will be contacting me "soon" and soon never arrives.

This is more of a suggestion for the development team with an issue regarding the search bar functionality, specifically tested under the Common Areas navigation page. 

Currently, it appears that the search bar only returns results where the queried term appears at the beginning of a string. For example, if I search for the term “page,” to pull up extension that are named "page", the system will only return devices with names that start with page. It will not return results such as “Warehouse Page,” even though the word “page” is clearly present within the name. This behavior significantly limits the usefulness of the search function, especially for organizations like ours with naming conventions that may include keywords in the middle or end of names.

Suggestion:
The development team needs to fix the code to return results that contain the search term, not just those that start with it). Would make searching for extensions much easier. I have not tried this with other search bars under any other categories like users. 

Hi

we have migrated to Zoom Phone and I´m happy how everything has working so far.

We have only one mayor problem...

During non business hours we can not call each other, we all receive the voicemail driectly..

I have added business hours for our main number (autoreceptionist) as well as for all users. All users have their normal phone number and also an extended number. I was thinking tha the extended numbers are only for internal calls and will be not affected from the closing or business hours.
Can someone let me know how the best practive looks like?

Thanks

This is an old issue that has now cropped back up again. I work remotely and my network has both IPv4 and IPv6 set up and is working.

I have my network settings on my PC to prefer IPv4 over IPv6 (so when I ping google.com it will respond with the IPv4 address instead of the IPv6 that Windows 11 tries to do)

This was enough for it to accept my address in the past and I would no longer get the alert, but recently after an update several weeks/couple of months ago it has now reared its ugly head again and Zoom cannot confirm my Emergency address and the alert will not clear.

If I disable IPv6 the issue goes away. It looks like Zoom is not defaulting to IPv4 for location awareness and IPv6 is being used instead.

Will there be ANY fix for this in the future, as its kind of infuriating and disabling IPv6 should NOT be the solution.

Thanks

Shad

Hello, previously our site was able to use the answer call button on our Jabra headsets to answer contact center calls while we were away from our desk; this feature seemed to have stopped working in the last couple months. 

over the last few days I have been unable to get any of the keyboard shortcuts related to phone calls to work on several different computers. Has there been any changes in these features? These would greatly improve the functionality of zoom contact center for our staff 

specifically the answer phone call function is the most important for our uses.