Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Zoom Node - Phone Local Survivability on Proxmox

Hi everyone, regarding the high increase of costs for VMware licenses many vendors modified and released their products for alternative hypervisors. Will Zoom also support alternative hypervisors for node?I would like to test Zoom Node - Phone Local ... Show more

Hi everyone,

 

regarding the high increase of costs for VMware licenses many vendors modified and released their products for alternative hypervisors. Will Zoom also support alternative hypervisors for node?

I would like to test Zoom Node - Phone Local Survivability on Proxmox in our lab.

 

Best regards, Steve
 


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Resolved! Zoom Phone call issues

Hi. Has anyone experienced not being to connect when doing outbound calls? Some calls that we make says that the call cannot be completed and try again later. However, when we call other numbers, it was able to connect. Can anyone help us with this i... Show more

Hi. Has anyone experienced not being to connect when doing outbound calls? Some calls that we make says that the call cannot be completed and try again later. However, when we call other numbers, it was able to connect. Can anyone help us with this issue? The zoom support has been very slow in resolving and answering the ticket. 


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Metered Phone

I've been using Skype phone service for 10 years and need a cost comparable replacement because of high medical expenses. I bought a metered phone from Zoom 9 days ago on July 11th. I used a credit card and a sales representative. He gave me a number... Show more

I've been using Skype phone service for 10 years and need a cost comparable replacement because of high medical expenses. I bought a metered phone from Zoom 9 days ago on July 11th. I used a credit card and a sales representative. He gave me a numbered procedure to set up my phone and took off from our chat before walking me through the process. The procedure he gave me doesn't work and never shows me "click on setup" or "Start setup" I've been waiting forever and ever for answers. I need to do this on chat. I get emails that they will be contacting me "soon" and soon never arrives.


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Issue with Common Area Search Bar Function

This is more of a suggestion for the development team with an issue regarding the search bar functionality, specifically tested under the Common Areas navigation page. Currently, it appears that the search bar only returns results where the queried t... Show more

This is more of a suggestion for the development team with an issue regarding the search bar functionality, specifically tested under the Common Areas navigation page. 

 

Currently, it appears that the search bar only returns results where the queried term appears at the beginning of a string. For example, if I search for the term “page,” to pull up extension that are named "page", the system will only return devices with names that start with page. It will not return results such as “Warehouse Page,” even though the word “page” is clearly present within the name. This behavior significantly limits the usefulness of the search function, especially for organizations like ours with naming conventions that may include keywords in the middle or end of names.

 

Suggestion:
The development team needs to fix the code to return results that contain the search term, not just those that start with it). Would make searching for extensions much easier. I have not tried this with other search bars under any other categories like users. 


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Not able to make internal calls during non business hours

Hiwe have migrated to Zoom Phone and I´m happy how everything has working so far.We have only one mayor problem...During non business hours we can not call each other, we all receive the voicemail driectly.. I have added business hours for our main n... Show more

Hi

we have migrated to Zoom Phone and I´m happy how everything has working so far.

We have only one mayor problem...

During non business hours we can not call each other, we all receive the voicemail driectly..

 

I have added business hours for our main number (autoreceptionist) as well as for all users. All users have their normal phone number and also an extended number. I was thinking tha the extended numbers are only for internal calls and will be not affected from the closing or business hours.
Can someone let me know how the best practive looks like?

 

Thanks

 


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By
Community Champion | Zoom Partner
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Zoom App Confirm Emergency Address not clearing.

This is an old issue that has now cropped back up again. I work remotely and my network has both IPv4 and IPv6 set up and is working.I have my network settings on my PC to prefer IPv4 over IPv6 (so when I ping google.com it will respond with the IPv4... Show more

This is an old issue that has now cropped back up again. I work remotely and my network has both IPv4 and IPv6 set up and is working.

I have my network settings on my PC to prefer IPv4 over IPv6 (so when I ping google.com it will respond with the IPv4 address instead of the IPv6 that Windows 11 tries to do)

 

This was enough for it to accept my address in the past and I would no longer get the alert, but recently after an update several weeks/couple of months ago it has now reared its ugly head again and Zoom cannot confirm my Emergency address and the alert will not clear.

If I disable IPv6 the issue goes away. It looks like Zoom is not defaulting to IPv4 for location awareness and IPv6 is being used instead.

Will there be ANY fix for this in the future, as its kind of infuriating and disabling IPv6 should NOT be the solution.


Thanks

 

Shad

 


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Keyboard shortcuts for phone calls do not seem to be working

Hello, previously our site was able to use the answer call button on our Jabra headsets to answer contact center calls while we were away from our desk; this feature seemed to have stopped working in the last couple months. over the last few days I h... Show more

Hello, previously our site was able to use the answer call button on our Jabra headsets to answer contact center calls while we were away from our desk; this feature seemed to have stopped working in the last couple months. 

over the last few days I have been unable to get any of the keyboard shortcuts related to phone calls to work on several different computers. Has there been any changes in these features? These would greatly improve the functionality of zoom contact center for our staff 

 

specifically the answer phone call function is the most important for our uses. 


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Resolved! cambiar los números de Sitio

Buen día;Tengo el siguiente tema; Al hacer la portabilidad de 80 números los agrega automáticamente a un sitio, como puedo seleccionar 30 números y poner otro sitio, seleccionar otros 50 y poner otro sitio sin tener que hacerlo uno por uno, podrían a... Show more

Buen día;

Tengo el siguiente tema; Al hacer la portabilidad de 80 números los agrega automáticamente a un sitio, como puedo seleccionar 30 números y poner otro sitio, seleccionar otros 50 y poner otro sitio sin tener que hacerlo uno por uno, 

 

podrían ayudarme por favor!! 🙏

Saludos.


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Resolved! Outgoing caller ID showing wrong number on desk phone

Recently I noticed the outgoing caller ID on my desk phone is not showing the correct number from my settings. It's using the main company number which is toll-free. The Zoom desktop and mobile apps show the correct caller ID. Any ideas on how to fix... Show more

Recently I noticed the outgoing caller ID on my desk phone is not showing the correct number from my settings. It's using the main company number which is toll-free. The Zoom desktop and mobile apps show the correct caller ID. Any ideas on how to fix this? Desk phone is a Poly VVX450.


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Zoom Phone App on iOS - Force Audio while phone is on Silent

There's a way for the Zoom App to bypass DnD and Sleep Focus by adding Zoom in "Allow Notifications", however if the phone is on silent, it will only vibrate.Is there a way for Zoom to bypass silent mode by forcing it to have an audible ringtone, sim... Show more

There's a way for the Zoom App to bypass DnD and Sleep Focus by adding Zoom in "Allow Notifications", however if the phone is on silent, it will only vibrate.

Is there a way for Zoom to bypass silent mode by forcing it to have an audible ringtone, similar to when you tag a phone contact in iOS as "Emergency Bypass"?

 

 


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