Hi all,

I’m having an issue with BLF not updating on my Cisco 8841 phones with Zoom Phone. The BLF keys aren’t reflecting presence changes, but they work fine on the 3 Yealink T58A devices in the same setup.

Here’s what I’ve tried:

• Verified BLF key configuration in Zoom Phone.
• Ensured the Cisco 8841 has the latest firmware.
• Checked provisioning files, restarted both the phone and Zoom system.
• Double-checked network settings and reviewed device logs (no BLF-related errors).
• BLF works on Yealink T58A devices, but not on Cisco 8841.

Any suggestions or similar experiences? Appreciate any help!

Thanks!

I need some help setting up our Zoom phone system. We are a clinic and we currently have (and only need) one phone number. When a patient calls that number, I need it to ring to 4 different phones. What is the best way to set this up? If one person answers, can another person also be on the phone making their own outgoing call, etc?

The process of using Zoom.us to update a personal voice mail greeting feels unnecessarily cumbersome.  Once logged in to the site the user has to remember if they are supposed to update Greeting & Menu: Connect to operator or leave voicemail  or are they supposed to update Leave voicemail instruction?

Once in the correct section it's 7 additional clicks to get to the point they can re-record their greeting.  

I'll ignore the fact that I can't prevent users from using the Zoom text to speech feature or at least eliminate the terribly unprofessional voice options.

It's too much for some users.  To that end I've considered having them use *86 to simply record over their previous greeting.  Doing so mimics traditional phone systems.  Without having to remember *86 or use the Zoom.us process, how can a user gain access to their mailbox setup?  I can't create a contact since *86 is an invalid phone number format.  

Any suggestions?

Peace be upon you... I have several questions, please answer them.

1- What about the Global Select subscription? Is it unlimited minutes for mobile and landline phones for a month?
2- What do you mean by one number in the selected country? Does this mean that the subscription allows me to call only one person, for example, one of my relatives or friends in a specific country?
3- As you have seen, one of the countries that I can call from the Global Select service is Israel... The question here is can I call one of my relatives in Palestine via the international code +972 and then call my relatives and friends via the Palestinian mobile company, whose code begins with 059, as well as the other telecommunications company Ooredoo, whose code begins with 056, for example +972594388159 and for example +972569021524?
4- Do I have to subscribe to this package first before the dial pad appears? While searching for the phone dial pad I did not find it on either the computer or the mobile

Finally, I would like to clarify that I was a former user of Skype from Microsoft. I was benefiting from the Skype to Phone service which provided me with a monthly subscription called World Extended which provides me with a monthly subscription with unlimited minutes to call mobile and landline phones to 63 destinations including Israel/Palestine via the international code +972... Unfortunately, as you know, Skype will be closed and the Skype to Phone service has already been closed I am honestly looking for an alternative program and I have found you so please inform me of that and I sincerely hope that your services are as good as Skype or better so that I can continue to subscribe with you always...

Thank you for taking the time to read this message and I look forward to hearing from you soon

Hi

This problem is somewhat intermittent but is more often a problem than not.

When using Zoom phone on the desktop app, I can neither hear nor be heard. The desktop app works fine for meetings and using the 'test microphone' and 'test speaker' options works successfully.

I have deleted and reinstalled Zoom. (And rebooted multiple times). 

Using Windows 11.

The Zoom app on my cell phone works fine.

Thanks for your help

Mitch

We have ATAs by AudioCodes. We have both 1248 and 124 units. We are having issues with DTMF working with the Emergency Blue Lights and our All Campus Alert System. We can connect with each of the units but once connected they do not seem to pass DTMF correctly. Any help would be great. 

I have downloaded the csv file to be used as an import for configuring keys and positions on a phone.

We have Polycom VVX 350s and I would like to reuse this csv file across a few dozen people.

I tried to just upload a file with keys 2 thru 6 because key one is already configured.

That was not acceptable, it wants Key 1.

How do I code the csv so it will not overwrite everyone's phone with my extension?

Is that possible, or do I need some other csv that will have everyone's phone on it and I have to configure every column for everyone before uploading?

I hope this makes sense.

Thank you!

Hello, 

I already have an business account running. I'm interested in porting another number, at the same time can it be used separately from my current account, meaning, the contacts and calendars do not comingle. While using the same Phone and workstation Apps.

Thanks!

I have 1 user at my company where their voicemails do not show up in the Zoom Workplace app.  Has anyone every encountered this before?  The app shows that she has however many unread voicemails, but she cannot see them.

I setup a desk phone for her for the time being so that she can clear them out.

Thank you!