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Desktop with headset - Audio works when Testing, works with Zoom Video Meeting, but not with phone

pmhunter1900
Newcomer
Newcomer

‎2025-01-15 02:22 PM

So I have gone through all the testing, uploaded the new audio drivers, eliminated all other speaker options.  The issue seems to be somehow related to the cell phone, when I start up the computer with the cell phone turned off the problem does not occur directly.   I have terminated the cell link from windows, but still if the cell phone is on, I can not use the Zoom Phone, pretty frustrating, especially when I have to use 2 source verification or want to receive cell calls.  Any ideas from people more savvy than I.

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sparrow
Contributor I
Contributor I

‎2025-01-16 07:36 AM

Trying to understand what you're saying here and correct me if I'm wrong. You're using a headset that is paired with a desktop and mobile? Via what? Bluetooth or bluetooth for mobile and a USB dongle on the PC? 

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