ckoo
Explorer
Explorer
since ‎2022-11-30
‎2024-09-05

User Statistics

  • 5 Posts
  • 0 Solutions
  • 1 Likes given
  • 3 Likes received
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User Activity

Salesforce Conversation Insights and Zoom Phone

2024-09-05 07:49 AM
Hi, my Salesforce org has conversation insight licenses, but zoom phone isn't supported out of the box. There is however documentation for connecting with Zoom Phone via the API. Has anyone done this? I can't find any specifics on how to integration ...

Zoom phone widget in salesforce no longer showing live calls

2024-02-09 09:40 AM
Hi, we're using the Zoom app for salesforce, version, 3.30, and live calls are not showing on zoom phone widget in Salesforce any longer. It only shows the number, but one is unable to log a call live or even end the call from the phone widget. Endin...

how to make agent aware of number the caller dialed

2023-10-19 06:59 AM
Hi there,I was wondering if there was a way to make an agent in a call queue aware of the number the caller dialed. For example, if we have landing pages with different numbers attached to an auto receptionist with an IVR into a call queue, I would l...

Call Queue Recording

2022-11-30 10:04 AM
I currently have call queue recording enabled for a queue. Inbound calls record just fine, but I noticed the option also included recording for outbounds. Now, when call queue agents make outbound calls they do so from their respective extensions/lin...
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