Hi All

Is there anyway to configure how unassigned numbers are treated? 

Ideally i want unassigned numbers for a particular site to route the the auto-receptionist of that site, however this does not seem to be possible. 

Alternatively i cant find any settings or articles on how to add like a audio prompt or anything that will change the current behaviour of the call just dropping in the event a user calls a unassigned number. 

Thoughts anyone??

Many Thanks

Jason

Incoming calls on Zoom Phone in Canada are not displaying Caller ID Name in most instances for incoming calls from Canadian numbers.  CNAM works differently in Canada and is transmitted with the call instead of a CNAM database lookup.  Any other Canadian users experiencing issues with incoming CNAM from domestic numbers?

Hi

Not sure if posting in the right area. If it needs to move please do.

I have been on and off zoom user for about 2 years as the need shows up.  But.... up till now my PC or laptop has gotten me through.  Now there are some meetings I want to attend and I am not at home or work.  I just loaded the app on my AO2s android.  It states it is working but when I try to sign in with the correct password, after about a minute I get failed to connect with no error code that I  see?

How do I go about getting signed in prior to tomorrows meeting if I am not at home?

Thanks for your help.

I just noticed today that the Zoom client checkbox to "hide incoming calls while in a meeting" is greyed out so cannot disable it. I've been rummaging around in the client preferences as well as the zoom portal and so far don't see any place to change this.

I noticed this because some of our users are complaining that the Zoom meeting option to join audio by calling you on your phone seems to have stopped working when using their Zoom phone. I'm wondering if some kind of interaction with the "hide incoming calls while in a meeting" option, but cannot test since cannot disable the option now!

I am a new zoom user. My outlook contacts that are coming into zoom is using the "Person name" field when populating in my zoom contact list. Unfortunately, many of my contacts are only business names and do not have an actual "name" in the (person) name field. Thus, many of the contacts coming to my zoom phone list only have a phone number listed and no name. I have found a "work-around" which is to open every Outlook contact and copy the business name to the (person) name field so that the zoom contact will show me who it is and not just a phone number and no other information.

Is there any way to change the field that zoom is showing on the contacts from (person) name, to either business name or even better, the "file as" field in Outlook

I want to create an "Admin lite" role for our receptionist that will allow them to export everyone's DID and Extension for a printable phone list. This should be View only. They will also be the one responsible for entering company holiday hours and possibly recording voice menus and greetings. Obviously they will need Edit rights for those things. Which Role settings need to be checked for this?

Several of my users continue to report that inbound callers keep getting an error that says that the call cannot be completed because the number is disconnected or invalid. When I look at the logs, the number does not even appear as an inbound call. The user's line works just fine (We've tested it from cell phones, etc.). Sometimes it seems like it happens when people from different area codes try to call. Zoom support can't assist because I cannot provide a log of the call since it does not show up. This has happened with several of my users over the last year or so. Is this a known issue? Do I need to have my IT group get involved?

Thanks for any help!