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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

When will blocking 'anonymous' callers be an option?

I realize there is another recent post about blocking anonymous callers - yet it's marked resolved without actually being a resolution. I've just received 5-6 back-to-back calls from "anonymous" Caller ID, all leaving the same automated message about... Show more

I realize there is another recent post about blocking anonymous callers - yet it's marked resolved without actually being a resolution.

 

I've just received 5-6 back-to-back calls from "anonymous" Caller ID, all leaving the same automated message about 'press one to complete your order". It's ridiculous that I cannot block these.

 

When is Zoom going to code something into their setup that allows us to block these? It's becoming a rampant issue.

 

Thank you!


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Auto vmail hangup when there is a "beep"

I am wondering if it is possible to set up Zoom vmail to end the recording when it detects a solid "beeping" sound?  We are getting 5 minutes of a recording "beeping".

 

Thank you!

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Personal call went to Zoom voicemail

I have a user that got a call on her personal cellphone # but the voicemail appeared in Zoom voicemail. No idea how that could happen! 

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How to check history reports

Is the level of service the time between when a user's incoming call rings and when it is answered?
Is it the time from when the user enters the queue to when the user answers?

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Zoom Phone

Good Afternoon,

 

We have a zoom calling package with AU/NZ unlimited call package yet I'm unable to receive incoming calls,

 

Has anyone experience this ?

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Desktop & Mobile Client as separate devices

Hi,Is there anyway to make the Desktop and Mobile Clients a separate Phone device in Zoom Phones? Reason is that we still want Zoom Desktop client for Meetings, but phone calls to only go to the phone client app (for the same user). Or at least no ca... Show more

Hi,

Is there anyway to make the Desktop and Mobile Clients a separate Phone device in Zoom Phones? Reason is that we still want Zoom Desktop client for Meetings, but phone calls to only go to the phone client app (for the same user). Or at least no call popups on the Desktop client? 

Regards

Damien


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PHONE CALLS

Just purchased 2 phone plans and I still can't. make. calls. 

 

WTF 

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CCX700 Handset not answering

Since the latest update to zoom app (5.12) picking up handset will not answer a call. You are required to tap accept on the screen. Anyone have any ideas?

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All Contacts List on Zoom client

Hi, I enabled “Show users, groups, and Zoom Room under Contacts” and now some of our common area phones are listed under “Desk Phones” under All Contacts. How can I remove this? Thanks!

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How long does it take for changes to auto receptionist audio to take effect for someone calling?

I'm currently testing out the autoreceptionist feature. I've been making incremental changes to the audio assets I'm using for greetings/IVR prompts, etc, which have been saved when using the phone service's backend. However, these changes don't seem... Show more

I'm currently testing out the autoreceptionist feature. I've been making incremental changes to the audio assets I'm using for greetings/IVR prompts, etc, which have been saved when using the phone service's backend. 

 

However, these changes don't seem to take effect straight away when I then ring the auto receptionist phone number. 

 

How long does it take for changes to audio to take effect on the actual phone line?  


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