On nearly 100% of our calls via Zoom Phone, the audio delay is so bad that it leads parties to talk over each other and is nearly unusable for phone communication. We've been on Zoom Phone for about two years, and it's been this way the whole time. I can't imagine it's this way for everyone, and Zoom video meetings don't suffer from this problem, so I'm hoping there is a fix for us to get Zoom Phone working. ???

I am trying to give my managers (non-owner or admin users) access to Zoom Phone reporting.  I have purchased the Powerpack license and applied it to a non-admin user and they can still not see any reporting.  

How can I give non-admin users access to the most basic KPI's?

Hello,

I was wondering if there was a way to currently transfer a Zoom Video call to a phone number. 

For instance, Zoom account holder is in a meeting with Client A. Client A needs to schedule a follow up appointment with the scheduling department who is only available via telephone. Instead of Zoom account holder hanging up with Client A and having them call, is there a way the Zoom account holder can "Transfer" Client A to a telephone line?

Hello, 

We have a call queue setup with an associated call queue voicemail audio file. 

If we try to transfer a caller directly to the call queue voicemail, we encounter the system default voicemail (I can tell it is system default based upon the voice and scripting). I would've expected it to go to the call queue voicemail that we've setup. 

To add to the confusion, if a voicemail is left, it does show up under the call queue. The issue is that we need the voicemail they encounter to be the same one that is associated to the call queue and cannot figure out how to solve this. 

Does anybody know?