Pop up not happening while phone ringing - Cannot answer incoming call

[tinaj1014]

This has been happening for several weeks now.  My cell phone (while away from my desk) will vibrate to all get out -- but no pop up appears that allows me to answer the phone.  So any incoming call on my Google Pixel just rings until it goes to voicemail. 

I haven't tested this theory yet, because it seems implausible, but is this happening because it is not on WIFI?

I have just uninstalled it on my phone to alleviate the frustration.  If there is a fix or answer, I'll reinstall, but this isn't worth the anxiety knowing I am missing a call, but have no way to answer it.   It's mocking me, LOL. 

[enielsen]

Are you saying the Zoom app doesn't show a popup? If so, I did run into once someone on an android phone that had a similar issue that was caused by some kind of gaming enhancement app that manipulated notifications (presumably to reduce interruptions during gaming).

[bstoker]

Same issue was it ever resolved?  No gaming

[MGSR]

Welcome to the Zoom Community, @bstoker! If you are using an Android device, you can try these steps:

• Ensure Notifications Are Enabled:

  • Go to your phone’s Settings > Notifications > Zoom.

  • Make sure Allow Notifications is enabled and that banners, alerts, and sounds are all turned on.

• Allow Zoom to Show Over Other Apps (Android only):

  • Go to Settings > Apps > Zoom > Appear on top (or “Draw over other apps”).

  • Ensure this permission is enabled so Zoom can display call pop-ups.

• Enable Background App Refresh/App Activity:

  • Ensure Zoom is allowed to run in the background so it can trigger incoming call alerts.

• Check Zoom App Settings:

  • Open the Zoom app.

  • Go to Settings > Meetings > Incoming Call Notification and make sure it is turned on.

• Update Zoom:

  • Make sure you are using the latest version of the Zoom app. Visit the App Store or Google Play Store to check for updates.

• Restart Your Device:

  • A quick reboot can sometimes resolve notification issues.