Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! website click to call not linked

we have a business site that has phone numbers listed but they are not coded as a clickable link just text. our Skype for Business phone system has an addon that puts a clickable icon next to the phone number to make it clickable. is there any sort o... Show more

we have a business site that has phone numbers listed but they are not coded as a clickable link just text.  our Skype for Business phone system has an addon that puts a clickable icon next to the phone number to make it clickable.  is there any sort of addon for Zoom that will do the same thing?  we have told the users about highlight to call but they feel that is too much to do.


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Update data via Edit

I cannot enter my mobile number-It gets rejected every time

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Importing Key Assignments

I am trying to import Key assignements and keep getting the following error message. The amount of line keys (of the Line type) is incorrect. I can do the MASS import but it doesn't let you pick a Key number so it scrambles my keys and makes training... Show more

I am trying to import Key assignements and keep getting the following error message.

 

The amount of line keys (of the Line type) is incorrect.

 

I can do the MASS import but it doesn't let you pick a Key number so it scrambles my keys and makes training difficult. 

 

I want to put 5 Parks on keys 6-10.  I have a lot of users so doing this by hand is out of the question. 

 

Here is my CSV File Contents

 

Key,Key Type,Key Assignment,Alias,Outbound Caller ID
6,Call Park,*801,Park 1
7,Call Park,*802,Park 2
8,Call Park,*803,Park 3
9,Call Park,*804,Park 4
10,Call Park,*805,Park 5

 

 

Please help


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Is there a separate volume control for the keypad?

My company uses the Polycom CCX700 series phones as Zoom Appliances. Does anyone know of any way to turn down the keypad volume? When you are on a call and you need to turn up the volume to hear the speaker, the next time you dial out, the DTMF tones... Show more

My company uses the Polycom CCX700 series phones as Zoom Appliances.  Does anyone know of any way to turn down the keypad volume?  When you are on a call and you need to turn up the volume to hear the speaker, the next time you dial out, the DTMF tones are freakishly loud.  I know the solution is to turn the volume down, but is there any way to separate the call volume from the dial pad volume?

 


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Resolved! Can you have a live person answer first and if not available goes to auto receptionist?

We want to have incoming calls answered live.  If no one is available to take the call then it goes into the auto receptionist.  Is this possible with Zoom phone?

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Adding Contacts to Phone

I am just starting with the phone system. It seems to add a contact, I must download my contacts from Microsoft 365 or Google. I have tried both and get a failure message. That is understandable for Microsoft 365 which is a company account with stric... Show more

I am just starting with the phone system.  It seems to add a contact, I must download my contacts from Microsoft 365 or Google.  

 

I have tried both and get a failure message.  That is understandable for Microsoft 365 which is a company account with strict permissions.  But the Google account I am trying to connect to is a personal Google account.  

 

I feel like this phone system is not working for me because I need to be able to save contacts, preferably on a one by one basis.  I am willing to import from Google but an unable.

 

 How do I get contacts into Zoom?

 

Thank you!


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Grabaciones automáticas en Zoom Phone

Al momento de activar las grabaciones automáticas para Zoom Phone, no genera los archivos, y al grabar manualmente si me los genera, alguien sabrá como arreglar este problema?

Al levantar ticket solo me traen con plazos y preguntando las mismas cosas.

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Resolved! Zoom phone plan details.

Hi Team, 

 

In phone system management, under plan details we have two option, one is package and another is phone number. 

Can you please explain me difference between both plan details. ?

What if i don't have available phone numbers in plan ?

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Approximate taxes

I understand each state will have different taxes on Zoom phone.  Does anyone know the approximate taxes for Zoom Phone for a $15/month/user plan?  

 

Thanks!

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Loud Static/White Noise during group call pickup

My team uses the Polycom CCX700 series phones with the group call pickup feature in order to pick up each other's calls. What we are finding is that these phones will intermittently give out a momentary burst of white noise/static (while the alert to... Show more

My team uses the Polycom CCX700 series phones with the group call pickup feature in order to pick up each other's calls.  What we are finding is that these phones will intermittently give out a momentary burst of white noise/static (while the alert tone is playing) whenever calls come in for other members of your GCP group.  Getting this recorded is nearly impossible because it is so intermittent. Has anyone else noticed this behavior?


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