Hi!

We recently converted to Zoom Phone. We acquired two Yealink VP59 Zoom Phone Appliance hardphones through Zoom's HaaS.

We have discovered the following issues about the resident Zoom app on these devices:

• The physical # hard key does not send the the call as it does on other Yealink devices, so you can't just dial using the physical keypad, you need to tap the touch screen handset icon 📞;
• There is no option to Park a call;
• Calls parked from your own line on the desktop or iOS app do not show up under Lines, like they do in the Zoom app for those devices;
• Linked Google account contacts do not show up in Contacts, like they do on the Mac desktop app; however today's calendar events DO show up on the Home tab;
• Speed Dial internal users who have desk phones appear as Offline if they are not signed into the desktop soft phone or mobile app. The same is also true in the Contacts list;
• External Users phone numbers set up under Phone System Management > Company Info > External Contacts show up in Contacts as Offline with a meetings icon 🎥, but no phone icon 📞 - which doesn't make much sense. It would be interesting to be able to specify home, work, mobile numbers for a contact, and have applicable icons appear.
• Users' mobile numbers set up under their profiles do not show up anywhere in the app.
• Since the VP59 is considered as a Zoom Application (not as a Desk Phone), there is no provision for establishing preferences for Call Handling priorities. For example, I would like the VP59 to be my primary phone device that rings as part of the Call Queue, direct, or as an extension but my iOS Zoom app would ring if I don't pick up a direct call or extension call to the VP59. If I leave the Zoom app open on my desktop, I don't want it to ring at all because I use it primarily for meetings. 
• Although not specific to the VP59, it would be great to be able to Click to Dial on my computer in an internet browser, email, address book, etc or from contacts in the soft phone app, and have the call initiated on my VP59 or other model desk phone. 

I know that the last two bullet items were eluded to in one of the sessions during Zoomtopia as potential future features.

Any thoughts? Does anyone else have any advice about using the Yealink or Poly Zoom Phone Appliances?

Thanks,

Craig

Hi,

One of our Zoom Phone users has reported outbound calls to certain external numbers going straight to voicemail when on company WiFi, but when they use Zoom Phone when hotspotting via their mobile the calls go through. We haven't blocked Zoom and nobody else has reported the issue.

The user placed the call from their hotspot straight after trying on WiFi and it went straight through so it's not down to the end user not being available as I thought it might be.

I don't know what to suggest as to the reason it doesn't work; hoping somebody else can shed some light.

Thanks

Hello Zoom Community,

Currently we have multiple sites configured in Zoom Phone. Lets say I need to delete a site, what happens to the logs associated with the site that has been deleted. For example, will voicemails, call recordings, be deleted when the site gets deleted, or do these logs just get migrated to the default site.

I am new to Zoom and would like to know if you can call an email address like you are able to in Microsoft Teams. This would be like a normal phone call, no video. In Microsoft Teams, you enter an email address and then search "External". If they are logged in, you can call them as a normal phone call, without a telephone number. Is this function also available in Zoom?

Hi everyone!

We are new to Zoom, and I'm a little confused with the extensions and phone numbers.  We have one phone license and one phone number.  I've assigned it as the main company number with an auto-receptionist.  My boss is license holder.  So if someone calls the number, I thought they could put in my extension (I don't have a number) but it just says the person is not available.  Do I have to have a phone number in order to receive calls by extension?