Hi, Perhaps an unusual scenario requiring creative thinking!

we would like to turn down the volume of the incoming calls at the front desk.

but we would also like to hear the ringtone from another room.

this means we need two different ringing devices. The second one can literally just be speaker because we would actually walk to the front desk to answer the call because that’s where the computer and client info  is!

so I was thinking of getting a desk phone for the back room to hear any incoming calls to call queue calls. But the concern is that the desktop phone would presumably keep ringing after we have toggled out of the call queue at the front desk (for a break) … rather than go to answerphone.

Any suggestions are greatly appreciated.

Hi, I have a Jabra Pro 9450 Headset that I receive zoom video calls on with no issue. I do have an issue with the zoom phone calls, I can be heard but I can't hear the call recipient. We have uninstalled and reinstalled and checked all settings. A work colleague with the same Jabra headset tested his on my laptop and his worked fine. Any feedback would be appreciated. 

I answer calls on a radio station. i am on a call when another call comes in. i need to put the incoming call on hold and continue my current call. right now i answer the incoming call, puts the current call on hold and answers incoming, i have to put the incoming call on hold and reconnect the previous current call...no bueno...

hi-

i have deleted all prior meetings- made a brand new recurring bi-weekly meeting.

clients are unable to join, they are getting message "unable to join, host is in another meeting".

i am not in another meeting.

i am in the meeting waiting for them to join.  

when they do not join i send a link from the meeting where i am waiting and they can then join. 

super annoying, this is the 3rd time it has happened- anyone have a solution?

thanks!

We have used call queues to route incoming calls successfully for months. Two months ago I made some small  changes to the setup, and tested it, and it worked. We were running fine for about 6 weeks. About 2 weeks ago team members reported not getting calls routed their cell phones, as one off events.  Today we had a customer report a call that was not recorded in the queue logs in the Zoom interface, and I cannot find his voicemail message although he left one. 

When I tested to try to troubleshoot the problem, no one's cell phone rang. I can see that Zoom shows it routed to our us, but our Zoom and cell phones didn't ring. I left a voicemail and it's not shown in the system. 

Is anyone else seeing issues with phone queues lately? 

I have three people in my call queue. If all of them are busy, I would like for the call to go to an external contact (it's a separate answering service) instead of the generic 'this person is not available' message and then hang up. I can route overflow or after hour calls to this number, but not calls that happen during business hours but all three people are unable to answer. Thanks for any ideas!

Hi Zoom support team, 

I recently changed my phone to iPhone 13 Pro from XR. From my old phone using the same USIM, the outbound or internal calls work well on both LTE and WiFi. However, it doesn't work on the new phone while using LTE mode. It displays an error code 3302488. 

So far I have tried following:

- check data enabling on the cellular network 

- re-installed USIM 

- restarted the phone 

- turned on and off the airplane mode 

- reset the network 

- re-installed Zoom App

None of them works so far. I cannot even find the error code 3302488. (refer to attached image)

We have 10 people scattered accross a about 20 acres that we are trying to find a way to schedule a 10am phone call, that instead of them needing to remember to call into that at 10am it just calls all 10 of us so we can connect for a quick morning meeting. Is there any way to do that, or another way to set up that same thing through meetings or rooms or?

Hi Zoom Community!

I am helping a family member who runs non-profit raise money for her cause. She is looking at streaming her event, which is not the problem, and of course, there will be an option to have patrons donate online. But she also wanted people to be able to call in and give testimonials on the show or donate over the phone as well for those who don't want to do it online (yes. there are people that do this..... 🙂 )   

Then, my friend who is looking at starting a live stream for his hobby asked me a similar thing, where he would be streaming and have callers call in to talk about the hobby. Mainly looking at a mechanism to manage the callers as they call in. 

What I was thinking.......

For My Cousin with the Fundraising Event - 

I realize this is a more complex solution than typical, but I wouldn't think it is out of possibility. 

I was initially thinking of setting up an IVR for the event with an event number, "PRESS 1" to make a donation....or "PRESS 2" if you would like to talk to the host and give a testimonial."

Then, using the "call queue" function, set up a bunch of volunteers using softphones and extensions for the donations.

For my friend with the live stream - 

He would use the phone line as an "audio input" into the audio mixer used for the stream, as would be cousin for her event so I'm thinking the functionality would be similar. 

Throwing around ideas, mainly, is this even possible with Zoom Phone?

Appreciate your help,

Peter