About lauri_schindler

lauri_schindler · 2025-11-17 02:34 PM

Help, we are frustrated. Our users have access to listen to the recordings that they manually initiate on outbound calls, but cannot listen to the inbound calls that the answers and are automatically recorded. Their individual settings give them perm...

lauri_schindler · 2023-11-09 07:20 AM

Hi Community,I would like to allow one of my phone users to listen to recordings made by others on her team. Nothing else, just recorded phone calls. If this is possible, how do I go about setting it up?

lauri_schindler · 2022-10-14 07:58 AM

We recently set up audio intercoms for all users. When we click on the intercom icon on the lines tab, nothing happens for about 10 seconds and then the system places a phone call to the user selected. Neither party's phone beeps, as they should. Nei...

lauri_schindler · 2022-08-04 08:14 AM

As much as we love our system, EVERYONE complains about how disruptive incoming phone calls are when the user is working on their computer. Is there a setting we can use to turn this off? It's not sensible that a desktop app would do something like t...

lauri_schindler · 2025-11-19 12:12 AM

One last question - if I add access to a call queue for one member, will they be given access to all calls to that queue, or only the calls that they answer?

lauri_schindler · 2025-11-18 02:35 PM

I don't think this is it. We are trying to give people in a call queue access to hear recordings of calls that they personally answer, ONLY.

lauri_schindler · 2025-11-18 12:18 AM

Thank you for your quick response. It didn't work and we think it's because the calls are received via a call queue. Is there a different solution?

lauri_schindler · 2024-03-22 11:57 AM

THANK YOU! This seems to be exactly the fix, and probably is, but the process wouldn't complete. This is probably a gmail setting in Workspace. I'll poke around.

lauri_schindler · 2024-03-06 12:17 AM

As you can see, we all followed your advise to no avail. What next?

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