Call disposition (results)

crmillsjr · ‎2022-07-11

When looking at analytics of the calls. Is there a list of what the dispositions mean? I can figure most, but what is the difference between call cancelled and call denied?

ChrisO · ‎2022-08-03

Hi crmillsjr,

Sorry for the late response. A canceled call is when the person calling hangs ups prior to the call being answered. A "call denied" is when the Zoom phone user hits the decline/skip button. I hope this information helps. You can find more information here under the "Result Column" heading.

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