I am trying to give my managers (non-owner or admin users) access to Zoom Phone reporting.  I have purchased the Powerpack license and applied it to a non-admin user and they can still not see any reporting.  

How can I give non-admin users access to the most basic KPI's?

Hello,

I was wondering if there was a way to currently transfer a Zoom Video call to a phone number. 

For instance, Zoom account holder is in a meeting with Client A. Client A needs to schedule a follow up appointment with the scheduling department who is only available via telephone. Instead of Zoom account holder hanging up with Client A and having them call, is there a way the Zoom account holder can "Transfer" Client A to a telephone line?

Hello, 

We have a call queue setup with an associated call queue voicemail audio file. 

If we try to transfer a caller directly to the call queue voicemail, we encounter the system default voicemail (I can tell it is system default based upon the voice and scripting). I would've expected it to go to the call queue voicemail that we've setup. 

To add to the confusion, if a voicemail is left, it does show up under the call queue. The issue is that we need the voicemail they encounter to be the same one that is associated to the call queue and cannot figure out how to solve this. 

Does anybody know?

you will need to contact Yealink support directly and create a ticket. Their response time  is somewhat slow because they are located in China.

Cause:

Yealink Phone T54W got stuck on "Welcome Initializing...Please Wait"

Solution:

You will need the correct recovery files to resolved this issue. I was given the first set files that did not work, but I had another support assistance sent me the correct files. Apparently, there are more than several different recovery files located on the internet, all of them failed for me. I received error messages "Failed -1" or "Network Failed 3,2,1". Luckily, I was able to received the correct files. Please see attachment (screenshot) of the files I used to recover my Yealink phone. Please pay close attention to the sizes of the files.

Steps on how to recover your Yealink phone:

1. Receive all 3 recovery files from Yealink support
2. Format USB flash drive to FAT32 and drop the files into the USB
3. Rename all 3 files to T54W. Example:

• T54W.bin
• T54W.rfs
• T54W.rom

        4. Press Redial button on the phone then power it on. It will give you an option of what recovery mode you would like to proceed - select USB

        5. It will update the phone firmware version to 96.86.0.23

        6. Connect your phone to the internet and it will go through another firmware update using your phone Auto Provision.

Hopefully this may save a lot of time for someone else.