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We are a small team but we do need to be able to record calls of our team for training and quality improvement purposes, is that possible, if yes under which plan and a guide on doing that? Please advise.
Hi! We are new to zoom phone. The 'call queue' phones ring for the allocated time eg 45 seconds - despite all users being logged out. Is this how the system is supposed to work? Or does this mean that someone has accidentally still logged in from eg. home? I thought that calls go to 'overflow' (Eg voicemail) if all users are logged out, but it doesn't seem to work like that. Thank you very much for any comments greatly appreciated. Richard
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Hello All, I am using a new computer with my original company zoom account. I have logged out of my zoom on my old computer. My original zoom links and login are used on continuous meetings. On my new computer no one can enter my room, as it says a meeting is already going. If I click the link sent to my email that someone is waiting it will stop my current open meeting and then restart on its own. Then I can let others in. How do I avoid this?
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I use Enterpirse software that allows me to click on a phone link and it will open the app and add whatever commandline is needed to insert a phone number, example: From what I've read, via Zoom docs, "callto:" and "tel:" should work, but when entered, even from cmd, the phone number does not get added to the zoom app. It does, however, open the app or brings it to the front window if already open. Any ideas? TIA Thoughts: After lots of testing and doc skimming I was able to come up with "tel:[Phone]". This adds to zoom dialer, but does not start the call. Any ideas ona command to also start the call?
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Hello, Is there a way to have multiple auto receptionist for 1 main line. For example for our Main Auto Receptionist, the business hours are 9am -5pm. But we have users who start their day at 8am, as well as people who end their day at 6pm. Is there anyway for our main line to route calls such as this: 8:30am - 9am -> ring 2 users 9am - 5pm -> IVR set up during business hours 5pm - 5:30pm -> ring 1 user And anytime from 5:31pm to 8:29am calls are routed to a voicemail Thank you!
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Anyone hear anything official from zoom on zoom phone appliance for the CCX 400? It was listed in the release of 5.11.0, but doesnt seem to provision, nor is it listed on the page for officially supported poly phones. Our organization mostly ordered this phone and have been patiently waiting for this release to finally come out. Release notes for Zoom Phone Appliances – Zoom Support
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Hi I have configured a user group on my zoom portal for which I have enabled call recording feature (phone settings). When I call Zoom api to fetch data,API is giving the phone and sms records for all the users which are under the account , I would like to fetch data for just the users which belong to this Group. How can that be achieved. thanks
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Not quite sure how to word this one. I set up Zoom phone to use while out of the country, I want to point certain accounts to this number, however I'm not receiving the alert texts that normally contain a verification pin/number i.e. a bank verification message. SMS is set up correctly, I can send and receive texts on my phone/desktop app, does anyone have any insight? Thank you.
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