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Call disposition (results)

crmillsjr
Newcomer
Newcomer

‎2022-07-11 09:35 AM

When looking at analytics of the calls.  Is there a list of what the dispositions mean?   I can figure most, but what is the difference between call cancelled and call denied?   

 

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ChrisO
Specialist
Specialist

‎2022-08-03 10:40 AM

Hi crmillsjr,

 

Sorry for the late response. A canceled call is when the person calling hangs ups prior to the call being answered. A "call denied" is when the Zoom phone user hits the decline/skip button. I hope this information helps. You can find more information here under the "Result Column" heading.

 

 


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