I just noticed today that the Zoom client checkbox to "hide incoming calls while in a meeting" is greyed out so cannot disable it. I've been rummaging around in the client preferences as well as the zoom portal and so far don't see any place to change this.

I noticed this because some of our users are complaining that the Zoom meeting option to join audio by calling you on your phone seems to have stopped working when using their Zoom phone. I'm wondering if some kind of interaction with the "hide incoming calls while in a meeting" option, but cannot test since cannot disable the option now!

I am a new zoom user. My outlook contacts that are coming into zoom is using the "Person name" field when populating in my zoom contact list. Unfortunately, many of my contacts are only business names and do not have an actual "name" in the (person) name field. Thus, many of the contacts coming to my zoom phone list only have a phone number listed and no name. I have found a "work-around" which is to open every Outlook contact and copy the business name to the (person) name field so that the zoom contact will show me who it is and not just a phone number and no other information.

Is there any way to change the field that zoom is showing on the contacts from (person) name, to either business name or even better, the "file as" field in Outlook

I want to create an "Admin lite" role for our receptionist that will allow them to export everyone's DID and Extension for a printable phone list. This should be View only. They will also be the one responsible for entering company holiday hours and possibly recording voice menus and greetings. Obviously they will need Edit rights for those things. Which Role settings need to be checked for this?

Several of my users continue to report that inbound callers keep getting an error that says that the call cannot be completed because the number is disconnected or invalid. When I look at the logs, the number does not even appear as an inbound call. The user's line works just fine (We've tested it from cell phones, etc.). Sometimes it seems like it happens when people from different area codes try to call. Zoom support can't assist because I cannot provide a log of the call since it does not show up. This has happened with several of my users over the last year or so. Is this a known issue? Do I need to have my IT group get involved?

Thanks for any help!

Hi everyone! I
I use the iPad 9th generation to teach online. But now, when I share my screen my camera turns off. I don’t know what to do, instead of just share the screen it’s seems that the app is recording just like google meet. I was using Zoom because of the possibility of sharing while the camera was opening, now, this doesn’t work anymore.

I hope someone could help me.

Hi All,

I would like to create accounts in bulk before a go-live date, without them being enabled.

We've turned off email notifications, but if they restart the app the icon will appear and some will try to use it before cut-over.  How can we create without enabling?

Thank you!

Good afternoon,

We recently switched to Zoom Phones and some of my users aren't happy with the quality of it.

Some of my users have been reporting that there is an audio delay when picking up calls from their mobile devices via regular wi-fi and mobile data connection. Has anyone experienced this?

Thanks!

Hi

Evolve2 65 headset with usb jabra Bluetooth, on windows 10 zoom desktop app.

The headsets say they are zoom certified. Manual says the calls can be answered by moving down the boom or tapping the button on the outside of the earpiece.

Jabra connect app has the correct settings, and latest firmware.

Unfortunately this doesn’t work … no call control …. maybe there is jabra support but any helps or comments appreciated!

otherwise it’s a warning that zoom certified doesn’t mean call control 😞