About sbgrizdan

sbgrizdan · 2022-09-27 10:26 AM

The new desktop app icon with version 5.12.0 is not good. On my windows taskbar, the icon looks like a blue circle. The "zoom" text on the icon is way too small to read. No distinguishing "zoom" character to the icon. The old one was better.

sbgrizdan · 2022-07-27 10:37 PM

Is there a way to have queue calls skip a user if a user is away from their desk for a set period of time using the desktop Zoom app? When employees take a break or are just absent/sick with no notice, its hard to remember and cumbersome for an admin...

sbgrizdan · 2022-08-01 05:50 PM

Craig, thank you. But I was looking for something a little more automated so it can handle unplanned absences. I wish it would skip the calls if the computer were idle for a set period. The current option requires a manual sign out or disabling of th...

sbgrizdan · 2022-07-27 10:25 PM

Its very easy to forget to re-enable call queues after coming back to the desk, no matter the training. I wish there was a setting that if a user is AWAY (computer idle), then call queues are disabled, and then call queues are enabled once they are b...

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Skip Calls When Away

Re: Skip Calls When Away

Re: Seems so simple - urrrrh! why do incoming calls 'ring' in Queue when we are all logged out?

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