cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

zoom phone audio transcripts not visible in salesforce

mohann
Newcomer
Newcomer

I have successfully connected the zoom phone to salesforce. I can able to call and record the zoom phones into salesforce. However, I'm unable to view the zoom phone recording transcript in salesforce. I can view only zoom phone audio recording and voice mail. 

 

But, I can able to view the transcript in the zoom account. Please help me to fetch the zoom phone recording transcript to Salesforce. 

1 REPLY 1

kuljit
Newcomer
Newcomer

@mohann did you find an answer to this?  If yes, can you share.  Thanks.