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When a user calls another user, all we see if company name or on computer we will see the CEOs name because she has Main number in her contact information.
Where would we go to set this up properly? Or is this just what they have?
I have tried to book multiple meetings to set up my IVR phone I have one of three numbers set up and I need to do the other two. I have submitted tickets but don't know how to get back to them to respond to them and after waiting on chat for over half an hour they send me to a link that does nothing so they can end the chat with me. If I thought I was going to have to work with them long term I would cancel my subscription but hopefully once set up and it s a set and forget. I need help to finish this off happy to pay hourly rate please help me if you know what your doing with IVR phone set up?
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The goal is to have a phone number that goes directly to an individual phone with no menu or intermediate step by the caller. Outgoing calls work fine but incoming calls do not come in. There is no notification of an incoming call, nothing in the Zoom call logs and the dialing phone shows "Unable to connect". Currently have the number set up with what I think should redirect straight to another line. Line A is configured to use the Main Auto Receptionist and Line B is set to take the calls (Business Hours: 24/7, Greeting Prompt: Disabled, Route to User: "Line B" - Ext 800). Any help is greatly appreciated.
This post outlines a lot of what I did (https://community.zoom.com/t5/Zoom-Phone-System/Removing-Extension-from-my-Zoom-Phone-Number/m-p/52958) but the options are a bit different now so I'm probably missing something.
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Hey Everyone! We want to know if there are ways to track if our managers are listening to call recordings made by juniors. The managers should be auditing the calls for quality and our Compliance team monitors the managers to ensure they are doing their checks. I checked the admin activity logs but cannot see if people are playing the recordings in the Zoom Phone logs sections. We don't want our managers to be able to download /delete the recordings; I know if they download the recordings we can create a trail but we would like to not consider this as a solution. If anyone has a solution let me know. Or is this something we would need Zoom Contact Center for....
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Hi, I just got the zoomphone. Assigned the number and outgoing is working good. But I am not able to get incoming calls nor SMS. And I can't send sms as well it shows that I don't have a direct number. Can someone please help me how to set it up? Thanks
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Hello, I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know there is some delay which is probably causing the issue. I see modem settings in the Audio Codes, but the recommended Fax settings from Zoom seem to be interfering with them. Has anyone had any luck when attempting this before. I have also tried with a Grandstream ATA with no luck. Thanks, Derek
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Problem: We utilize a Zoom Phone call queue for our team, with availability set from Monday to Friday, 9 AM to 5 PM. We've encountered an issue where users remain in the call queue rotation even when they are marked as "Out of Office" (OOO) or on Paid Time Off (PTO). Specifically: Question: Has anyone experienced this issue with Zoom Phone call queues? Is there a reliable method to automatically remove users from the call queue rotation when they are marked as OOO or on PTO, as the documentation suggests?
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We want to replace our archaic traditional landlines with VoIP Zoom. Do you recommend zoom over Vonage or others? 8-10 users in a law office.
We have 5 members in a call queue. This is a secondary/backup call queue, and these people have other primary job functions. They are able to help out with phones when they have free time. Our company exclusively uses the Zoom app for Macs. We do not have desk phones, and do not have the app installed on our mobile phones. If a member is going to be in a meeting or on a call, the practice has been to toggle the switch on their zoom app to not receive queue calls. This is a foolproof way to ensure we don't receive calls. However, since answering phones is not the primary job of this call queue group, they don't always remember to toggle themselves back into the queue when they are available. Being on a Zoom meeting does not preclude them from receiving a call. There are a number of places to change this in the configuration (hide incoming calls while in a meeting, skipping offline members in the queue, enabling call notifications for queue members even if they're on a call, turning on DND), but there seems to be nothing I can check or uncheck to get to the target behavior: We want a call queue member to be able to put on DND and have it expire and put them back in the queue. We also want call queue members to NOT receive call queue calls while on a Zoom meeting or on a Zoom phone calls, and to have the calls sent to the next caller in the rotation (phones are set to rotate in a round-robin manner). Calls ring through when our team is on meetings and taking calls. They put their DND on, and the queue does not skip over them to the next queue member- they return and see that they have missed calls. Again, they need to: not receive call queue calls while on a zoom meeting not receive call queue calls while taking other zoom phone calls not receive call queue calls while on DND have all calls routed to the next person on the queue list when any of the above is occurring. Please help me figure out the settings. Thank you in advance!!
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Hello, We currently have a Call Queue set up with 3 users. However, these users have varying availability hours to take calls (e.g., 7am-10am, 2pm-5pm, etc.). How can we go about making sure that the calls are only routed to available users? Does this happen automatically if the user were to set their availability hours under Phone > Call Handling? This is a little tricky, because the users are available for all other types of call between 7-5, but they just only monitor the call center during select hours. Is there a way to attach availability to calls that come in through the Call Queue specifically? What about the Opt-Out function? Would that be useful here? Thank you so much! Kind Regards
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