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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Is anything other than the WP810/825 family supported on Zoom? I can't seem to find any options that don't require a DECT infrastructure. We are trying to replace our on Prem Cisco system and the performance of the WP810 and 825 has been quite poor. Yealink makes the ax-83H but that doesn't seem to be supported for some reason?
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We are a medium size company with around 100 Zoom Rooms in the US - Trying to find out if Zoom Rooms fall under Ray Baums act for dialing 911. Dialing 933 from a room that has not had a phone license assigned - call fails. most of our rooms have not been configured with an extension as dialing out would current count against zoom meeting phone call minutes - didn't require an extra phone license. If we assign a basic phone license it can dial 933 ( but then can not dial out otherwise ) - but it uses the default site address and does not follow settings for more specific e911 info ( I wanted to include the room number itself) - even though there is an option to use a different address when you assign it a zoom phone license.
What I have tested and found so far
I tried setting an unlimited license and it's still giving the programmed building address and not the address chosen in the drop down.
Ideally I would like to have an emergency location added per Zoom Room - these are fixed locations and won't be moving around, I am guessing zoom wants to deprecate the old method of calling out using zoom meeting minutes and switch people over to using Zoom Phone - but as neither method will be compliant I am currently stuck.
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Hello, I’m having an issue with Zoom Phone Auto Receptionist routing. If the main menu is configured so that pressing a key (for example, Press 1) routes directly to an external phone number, the call rings correctly. However, if Press 2 on the main menu routes to another Auto Receptionist (a sub-menu), and within that sub-menu Press 1 routes to External Number 1 and Press 2 routes to External Number 2, neither external number rings. Instead, the caller hears a message saying the person is not available. The same external numbers work when assigned directly on the main menu, but not when called from a sub-menu. Any solution or workaround would be appreciated.
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Is there a way to set time of day parameters in The Call Queue Real-Time Analytics? I'm looking to pull all the data in that section by shift.
My campaign was rejected for "Brand Inconsistencies" and I can't figure out why. The only thing I can think of is that my website and this campaign use the name of my DBA company name. But when I submitted the brand for approval, I listed my official company name AND my registered DBA, so that should be covered. My brand was approved, but the campaign (using the DBA) was rejected. My website uses the brand of my DBA, which is a common circumstance. So my campaign and my website match. But I think it might be looking for the registered business name that is tied to my EIN?? But I don't use that old name for anything so I'm not sure how to resolve this. Please advise. I need to get SMS working becuase I use it for client communications and people are texting and I'm not getting them.
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Hi, I'm a newbie here. I purchased the Zoom Phone plan today and selected a number, but it is still pending activation. I checked online, and it said it usually takes no more than 2 hours, but it's been half a day now, and it's still not working. I wonder what I should do, or is this actually normal? I would appreciate it if anyone could share their experience with me. Thank you!
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Our office has some rotating staff who are sometimes (but not always) responsible for handling calls from one of our Call Queues. Right now, it's somewhat burdensome for us to manually enable/disable their Call Queue membership (or the "Receive Call Queues" user setting) repeatedly, or during certain weekend/holiday hours. Is there any way to set a schedule and/or time limit for call queue membership? So for example, if we know Employee A will be covering the call queue from Fri-Mon, we could just set that schedule somewhere instead of having them (or an admin) manually go flip the switch every time there's a change?
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Hi Zoom Community , I’m part of DevStory, an app development company in Australia , and we specialize in iOS app development. Currently, we’re focused on optimizing app performance and user experience while tackling occasional crashes during high-usage periods. We’ve made strides with: UI/UX testing Performance optimizations, but some peak load issues persist. If you have experience with optimizing iOS apps or troubleshooting crashes, feel free to share your tips or strategies. For more on our work, visit [https://dev-story.com/au/mobile-app-development-company-australia/]. Thanks! Note: We follow Zoom Community Terms and Guidelines.
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