About LWEly

LWEly · 2022-05-22 10:56 AM

Our company bills our clients for time worked on their accounts. For this reason, we need to track the duration of our calls. In our Mac Zoom Desktop App, it's easy to see the length of my voice calls if I go to the phone tab and look at my history. ...

LWEly · 2022-02-28 01:36 PM

We have 5 members in a call queue. This is a secondary/backup call queue, and these people have other primary job functions. They are able to help out with phones when they have free time. Our company exclusively uses the Zoom app for Macs. We do not...

LWEly · 2022-02-14 05:26 AM

My call queue members are receiving queue calls while they are on video calls. Is this expected behavior? Do they need to manually remove themselves from the queue when they have a video call? We have the queue policy set to a rotating distribution, ...

LWEly · 2022-05-23 05:12 AM

Thank you niranjan! I can see everyone's reports, and can double check this myself, but I would expect that users cannot see their own reports? This would be a handy feature to have- my team must submit their own time billing reports and are not goin...

LWEly · 2022-03-01 06:34 AM

Thanks! But does the next person in the queue have the opportunity to answer the incoming call when the queue member puts their DND on? Or does that call that comes to the queue just go to the auto attendant (which is the backup/next step if the queu...

LWEly · 2022-03-01 06:21 AM

They have done that, but said that when they return, they still have missed calls. This user put her DND on at noon for an hour and came back to this (see attached call log). The only thing that seems to work is toggling out of the queue. I feel like...

LWEly · 2022-02-14 10:00 AM

Thank you, Craig! Have a wonderful day.

LWEly · 2022-02-14 09:01 AM

The user is only using Zoom desktop for Mac. She also has the box checked in Zoom preferences to hide incoming calls while in a meeting. This is why I am stumped.  Thank you for the suggestions!

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

User Activity

Duration of Video Calls

Call Queues How to properly Opt Out

Call queue members receiving calls while in a meeting

Re: Duration of Video Calls

Re: Call Queues How to properly Opt Out

Re: Call Queues How to properly Opt Out

Re: Call queue members receiving calls while in a meeting

Re: Call queue members receiving calls while in a meeting

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