since ‎2022-02-14

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Our company bills our clients for time worked on their accounts. For this reason, we need to track the duration of our calls. In our Mac Zoom Desktop App, it's easy to see the length of my voice calls if I go to the phone tab and look at my history. ...
We have 5 members in a call queue. This is a secondary/backup call queue, and these people have other primary job functions. They are able to help out with phones when they have free time. Our company exclusively uses the Zoom app for Macs. We do not...
My call queue members are receiving queue calls while they are on video calls. Is this expected behavior? Do they need to manually remove themselves from the queue when they have a video call? We have the queue policy set to a rotating distribution, ...
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