Internal Caller ID

[TMBA]

When a user calls another user, all we see if company name or on computer we will see the CEOs name because she has Main number in her contact information.  

Where would we go to set this up properly?  Or is this just what they have?

[Eliot]

Hi @TMBA 

Please see

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061291

you should see caller’s name and extension. 

are you using physical desk phones, windows workplace client, and or mobile workplace app?

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot