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Incoming calls not connecting to direct line

zoomnewbie75
Newcomer
Newcomer

‎2025-03-31 05:47 AM

The goal is to have a phone number that goes directly to an individual phone with no menu or intermediate step by the caller.  Outgoing calls work fine but incoming calls do not come in.  There is no notification of an incoming call, nothing in the Zoom call logs and the dialing phone shows "Unable to connect".  Currently have the number set up with what I think should redirect straight to another line.   Line A is configured to use the Main Auto Receptionist and Line B is set to take the calls (Business Hours: 24/7, Greeting Prompt: Disabled, Route to User: "Line B" - Ext 800). 
This post outlines a lot of what I did (https://community.zoom.com/t5/Zoom-Phone-System/Removing-Extension-from-my-Zoom-Phone-Number/m-p/529...) but the options are a bit different now so I'm probably missing something. 

 

Any help is greatly appreciated. 

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Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2025-04-01 07:55 AM

Hi @zoomnewbie75 

 

You can assign direct inward dial (DID) numbers to extensions that have a paid plan. 

not sure why you are routing  calls thru the auto receptionist. 

please see call routing options.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060035

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks

 

eliot

 

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