missdotmoe
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since ‎2025-03-19
‎2025-06-03

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Call Queue User Availability

2025-03-19 02:43 PM
Hello, We currently have a Call Queue set up with 3 users. However, these users have varying availability hours to take calls (e.g., 7am-10am, 2pm-5pm, etc.). How can we go about making sure that the calls are only routed to available users? Does thi...