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The caller will hear, "This call may be monitored for quality assurance purposes," when someone dials the extension or the 10 DID of one user. We have verified that call recording is disabled for this user and is happening to only one user.
It's nice to see zoom become the first third party app to support this new feature on iOS however even after selecting it for calls, it does not seem to work. Is it not fully supported yet?
I am attempting to add all our physical locations for emergency services however when I add an address it just says "no data". Is there somewhere else in the system I need to add it first?
Please advise and what is required if anyone has advise on Porting of a number in South Africa to Zoom.?
When I am texting an individual number, I can add as a contact and their name is displayed. However, when I start a group text message, it won't let me rename the chat, like "Joe Smith's Family." Is there a way to rename it without having to add every single person as a contact?
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I work in I.T and have just had a customer call stating that whilst they are in a MS Teams meeting, if they were to receive a call to their Zoom Phone, it would disconnect them from their Teams meeting and automatically answer the call to their Zoom. They stated they have never had this issue (nor have I seen this issue before today), and they stated that this is happening to around half of the workers (small business, around 10-15 employees). I'm personally unable to test this issue without the involvement of the customer as we don't use Zoom Phone, and we also would not like to inconvenience the customer at all. The version of Zoom the customer is running is 5.16.10 (26186) Would heavily appreciate if anyone has any knowledge on this issue that can be provided.
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Hello, We have a call center with federal requirements to provide anonymous support for our hotline callers. Is there a way to remove the caller ID or prevent it from showing when it goes to a call queue or attendant? Our hotline counselors and volunteers should not be able to see the caller ID from the original caller. Any ideas on how this could work? In our previous system we forwarded the call to another number that redirected to our call queue. However with Zoom, we are still seeing the original caller's Caller ID. Is there any way to make a custom call route that may help us do this? Thank you!
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We have a Voicemailbox for compliance, and we can't capture any data that could be tied to an employee. Is there a way to have a VM box not capture the who called #.. or anyway to mask it only for the one number?
Thanks!
