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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

MESSAGE COULD NOT BE SENT

Called zoom support and they confirmed I have an active sms campaign and powerpack. Labeled it as "Technical Glitch" since messages could not be sent despite having everyth

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how to get direct calls without putting the extension number?

I just got started with Zoom phone, and I've noticed that the callers need to put an extension number that I chose to make the call.

how can I disable it? and just get a regular direct call?

TY.

 

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SIP Trunk Details

How can i find my SIP trunk details in Zoom

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Resolved! New SMS Campaign

Hi, I submitted an SMS campaign request, which has been pending for over 15 days.  Why would it be pending this long, and how can I help it along?

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10DLC getting rejected

While creating a new 10DLC it gets rejected even before i submit it 

BYOC SBC Unique IP

Why does the IP address of the SBC in a BYOC configuration have to be unique?Why can Zoom differentiate on port like Teams, or allow FQDNs?How are you supposed to configure BYOC for clients that are on a multi-tenant SBC?The following error is receiv... Show more

Why does the IP address of the SBC in a BYOC configuration have to be unique?

Why can Zoom differentiate on port like Teams, or allow FQDNs?

How are you supposed to configure BYOC for clients that are on a multi-tenant SBC?

The following error is received when using the same IP address: "The address you are trying to add is already in use"


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Account Disabled

I received an email stating that my Zoom account has been disabled due to a violation of Section 3(d) of Zoom’s Terms of Service. I would like to understand the specific reason for this action and how can I fix that asap?

 

 

Changing the default language for transcription with ZoomPhone

Transcriptions of ZoomPhone recordings cannot be translated into Japanese.

The default language for call queues and users is set to Japanese.
Do I need to change anything else?

No Audio Upon Zoom Phone call connection

I am admin for my office on Zoom Phone. Today one of our staff began experiencing no sound when calling out (using Workplace or cell phone App). When dialing out she can hear the individual number key notes; once a call routing begins she can no long... Show more

I am admin for my office on Zoom Phone.  Today one of our staff began experiencing no sound when calling out (using Workplace or cell phone App).  When dialing out she can hear the individual number key notes; once a call routing begins she can no longer hear the call ringing, and once connected she cannot hear the person who answers and they cannot hear her.  Again, this is happening to her whether using her  computer via Workplace OR using her cell with the Zoom phone app, using speaker and mic, or headset.  This issue started today - we have been using Zoom phone since July 2024 without this issue.  All other users are having no audio issues upon call routing or call connections.

 

Any thoughts?


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Error code: 5613

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613) I am in trouble while purchasing zoom phone number, they are continuously showing th... Show more

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613)

 

I am in trouble while purchasing zoom phone number, they are continuously showing the same error 5613, 

 

Please suggest some solution on it, and make this process easy

 

Thanks 


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