Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Zoom phone entities

Hi all,

I have a question:

Can I hide the box Zoom phone entities label and his subgroup on the left side inside the contact page?

Please let me know,

P

 

Zoom phone byoc

hello

Can you share a document for Zoom Phone that explains how signaling and media streaming works when the client is inside or outside the corporate network?

 

Zoom Business App versus Browser

Our work flow requires that we use a dynamic link through Zoom Business accessed from the web, not the app. I have had issues with connecting to meetings. If I uninstall the desktop app, I have less issues. However, I cannot seem to hear the other pe... Show more

Our work flow requires that we use a dynamic link through Zoom Business accessed from the web, not the app.  I have had issues with connecting to meetings.  If I uninstall the desktop app, I have less issues.  However, I cannot seem to hear the other person.  (this maybe an issue on the other end).  I should add, about 80% of my time on Zoom is through phone calls.  

 

If I install the desktop app, the audio works better but connection is horrible.  The app opens up and gets in the way of using the web call.  I do click on "use browser", but it doesn't matter, the app still opens a whole new meeting.  This is costing my time (and money) to complete this task.  I have meetings all day and this is quite aggravating to go through every time I make a zoom call. 

 

Has anyone encountered this?  Is there a way to keep the desktop app from opening?  I have been working with IT and the answer is to uninstall the app.  There doesn't seem to be any way to make this right.  If it matters, I use a Surface Go Laptop.  I have wondered if this was an issue with using the Surface products.  Love my Surfaces but they are not compatible with many programs and browsers.   

I appreciate any help anyone can offer!    

 


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Caller ID Display and Directory: Incoming Calls Preferences

We currently have Yealink T54W Desk Phones. I love how Zoom Phones (and Yealink) are able to display the Caller ID name with extra information. For example, if a call is routed to a Call Queue that the user is a member of, their desk phone will ring ... Show more

We currently have Yealink T54W Desk Phones. I love how Zoom Phones (and Yealink) are able to display the Caller ID name with extra information. For example, if a call is routed to a Call Queue that the user is a member of, their desk phone will ring and show the caller ID name as "JOHN SMITH calling for CALL QUEUE A". Alternatively if the caller enters the user's extension at the IVR the caller ID name shows as "JOHN SMITH calling for USER A".

 

However if the caller's ID is not updated on their side or is unavailable, the caller ID name will expectedly come across as "UNAVAILABLE calling for CALL QUEUE A". If it's a frequent caller, we'd like to update that on our side to be aware of the caller. If I add this caller to the local directory as MIKE SMITH, then all incoming calls from this caller will appear as MIKE SMITH. That's good to see the name now, but it does lose the "calling for CALL QUEUE A/ USER A" information...

 

I'm unsure if what I'm looking for is even possible but I might as well ask. Ideally, we'd like to insert frequent caller's into our local directory so that we can personalize the caller's name and assign a contact avatar icon for the group. If that caller calls in, we'd like to see the Caller ID Name as the personalized caller name set by us in the local directory + "calling for CALL QUEUE A/USER A". We'd also like to see that contact avatar icon if we set one.

 

Does anyone have any suggestions or alternatives? Thanks.


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Is there limitation of External contacts?

Hello, Are there any restrictions on using External Contacts in the application?For example, if I import 500,000 records and we don't use AD,O365,Google.Is there a limit to the number of records that can be searched or displayed in the application? Show more

Hello, 

Are there any restrictions on using External Contacts in the application?
For example, if I import 500,000 records and we don't use AD,O365,Google.
Is there a limit to the number of records that can be searched or displayed in the application?


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reply-icon Latest Reply - 

Syncing Zoom Contacts to Poly E450

How can I upload all my contacts in the Zoom online directory & push the entire contacts list to every phone in my environment, so that every user has the same contacts. currently not using LDAP, or any corporate directory, only the Zoom contacts cap... Show more

How can I upload all my contacts in the Zoom online directory & push the entire contacts list to every phone in my environment, so that every user has the same contacts.  currently not using LDAP, or any corporate directory, only the Zoom contacts capabilities imbedded in the zoom application. 


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Converting Yealink Team Phones to Zoom PHone

with repect to Yealink MP56 desk phones, Yealink support article describes how to convert a Teams edition to a Zoom edition. i do not have any personal experience converting mp56 e2 from teams edition to zoom edition. i think it is possible. accordin... Show more

with repect to Yealink MP56 desk phones, Yealink support article describes how to convert a Teams edition to a Zoom edition.

 

i do not have any personal experience converting mp56 e2 from teams edition to zoom edition. 

 

i think it is possible.  according to yealink:

 

"The phone cannot be used as both Teams and Zoom phones simultaneously. This is the strategy of Microsoft and Zoom.

There is no license requirement for converting Teams and Zoom versions. You can directly upgrade the device firmware to the desired version."

 

please see yealink support article Convert between Teams and Zoom Versions.

 Yealink Support 

 

  1. Log in to the phone web user interface as an admin.

  2. Go to Settings > Upgrade > Upgrade Firmware > Browse.

  3. Select the latest firmware for Zoom and click Upload.

Eliot_0-1734358353982.png

 

it appears to me that you do an Upgrade Firmware located at the bottom of the screen and browse to select the current zoom firmware version.

 

thanks,  eliot

 


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Eliot
By
• Community Champion | Zoom Partner

Resolved! No audio when put on hold

I have a user that when he makes a call (internally or externally) he can't hear the call dialing. He also can't hear any music when he is put on hold. If he changes his audio device to use the internal speakers of the laptop the audio is fine. This ... Show more

I have a user that when he makes a call (internally or externally) he can't hear the call dialing. He also can't hear any music when he is put on hold. If he changes his audio device to use the internal speakers of the laptop the audio is fine. This is the second laptop this has happened too. To clarify there is no issue when speaking to the end user. Both sides can be heard clearly. It is only when he is put on hold he does not hear audio.

 

We have tried a different laptop. Different Headsets using different connection methods. Type C, USB2 and bluetooth. All give the same issue.

 

Im hoping someone else has come accross this issue and may be able to help 🙂


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reply-icon Latest Reply - 

how to get direct calls without putting the extension number?

I just got started with Zoom phone, and I've noticed that the callers need to put an extension number that I chose to make the call.

how can I disable it? and just get a regular direct call?

TY.

 

reply-icon Latest Reply - 

Resolved! You don't have a direct number. You cannot start a new conversation

Having a rough time with the transition to Zoom phone. A big part of my business need is SMS. I don't need to mass message, but did the 10DLC process anyway. When I attempt to send SMS, I get the message "You don't have a direct number. You cannot st... Show more

Having a rough time with the transition to Zoom phone.  A big part of my business need is SMS.  I don't need to mass message, but did the 10DLC process anyway.  When I attempt to send SMS, I get the message "You don't have a direct number. You cannot start a new conversation".  I have had a ticket open a couple of days on this, and no response.  I am sure I have a few upset customers.  SMS is enabled, and that made the sms tab appear, but still no luck.  

 

Any help would be greatly appreciated.


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reply-icon Latest Reply - 

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