Hello,

We are trying to integrate Zoom Phone with Salesforce using the Zoom for Salesforce Lightning CTI adapter.

Current configuration:

• CTI Adapter URL: https://zoom.us/lightning/zoomphone/lightning.app
• Permissions sets assigned (Zoom Phone User)
• Zoom Marketplace app authorized
• Phone number assigned and active
• User email address matches between Salesforce and Zoom
• Clickjack protection disabled on Salesforce

Issue:

When opening the Phone component, we get the following error:

Refused to display 'https://zoom.us/' in a frame because it set 'X-Frame-Options' to 'sameorigin'.

Additionally, there is a 404 error:

Failed to load resource: the server responded with a status of 404

Question:

Does this require any special configuration or account-level activation on the Zoom side to allow iframe embedding for Salesforce CTI? Could you please advise the next steps to resolve this?

Thank you.

I've come to terms with the fact that the SMS for Zoom is not going to work for my business and I'm looking for other options which saddens me. For starters, I can't opt-in a client manually to receive texts. Nor can I find information that explains why I can or can not. If I had a client for a long time I would prefer to indicate that they have verbally agreed to SMS if they have asked to receive information. I deal with a lot of grieving people and they hate extra steps. Some clients or new clients forget to opt-in and become a little agitated with not getting the information that they requested promptly. Then, I just had an issue where I can't send videos of my products via text, only photos. In what world does SMS not include video submissions. Maybe it's me but I would like to be able to communicate in whatever way the client needs. Furthermore, phone calls having weak singles when I'm not at my desk is troublesome. I'm begging for help. 

during a zoom in which i had muted myself, I took a phone call.  Normally, it mutes the audio on the zoom and switches over to the bluetooth headset automatically and when I finish the call goes back to the zoom audio still muted.  Recently, it has taken me back to zoom audio but then I am no longer muted.  How can I fix this? 

When I call support at 1.888.799.9666, am I supposed to enter a meeting number?
I don't have one. I'm having a problem porting my phone number.
I create a meeting and have a number that I then enter.

Then I'm supposed to enter a host number (or something like that)?
I don't have one. Where is it?

Are you kidding me?

I look in the Zoom help section – porting phone numbers.
The instructions don't match what I see on the screen.

I watch a help video on Facebook Zoom – same thing.
The information in the video doesn't match what I see on the screen.

On the Zoom homepage, I ask the question in the help chat (bottom right) and it's the same there.
The instructions don't match what I see on the screen.

I've been a software developer at BMW AG since 1999 and when I see this, I'm stunned.

All I want is a human on the phone (no machine or similar device)  to help me – nothing more.

Thank you and best regards - Thorsten

We are a company of 25 staff, many of whom work with clients and need their phones on the go. We switched to zoom phones about 6 months ago and have been struggling intensely. Calls get dropped, missed, audio is inconsistent, voicemail notifications with a major delay until they actually appear... We've dug deep into the settings and a few things have helped, but nothing has solved the issue. The only thing that seems to potentially explain it is that we need very strong Internet connection to use the phones, it can't rely on phone data. We aren't receiving error messages, just extremely poor performance. I'm wondering if zoom phones are good for people who are primarily desk bound? Customer support comes back with the same auto responses with every ticket: send a screenshot. The issue that we can't screenshot what's not happening or capture the poor performance. Are others having these issues? Thank you.

Hi Everyone,

I am trying to setup one of our team so our main call queue will ring on their desk phone but not on their iphone app.

Is this type of setup possible?

They are a member of a call queue but are often away from their desk. I dont want them to be bothered by the call queue when they are not at their desk whilst still being able to take internal calls.

I realise they can opt in and out of the call queue but this can be easily forgotten.

We have a number of sales reps that all need to monitor each other. In addition, we have managers that need to monitor the reps but not be monitored. 

The issue we see is that reps cannot be members of a monitor role and a monitored role. 

Has anyone found an easy workaround for this or a similar scenario?