Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Repeating Do Not Disturb

Zoom Phone users at my organization have repeating meetings every week (e.g., 1:00 - 2:00 p.m., every Monday), and they would like to silence incoming Zoom Phone calls during those times. We use MS Outlook as our organizational standard, and it looks... Show more

Zoom Phone users at my organization have repeating meetings every week (e.g., 1:00 - 2:00 p.m., every Monday), and they would like to silence incoming Zoom Phone calls during those times.

 

We use MS Outlook as our organizational standard, and it looks like the MS Office/Zoom plug-in only indicates that the person is in a meeting based on Outlook Calendar.. but does not put the phone on Do Not Disturb.

 

Is there a way to automatically set repeating Do Not Disturb times?

 

Thanks!


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Lag and delays on App Phones and Cell Devices

Zoom, mostly the issue is answering from the mobile app. It may not answer an incoming call or send an outgoing call. This is also an issue from desk phones too. Common issue are as follows: Delays when connecting inbound and outbound callsIncorrect ... Show more

Zoom, mostly the issue is answering from the mobile app. It may not answer an incoming call or send an outgoing call. This is also an issue from desk phones too. Common issue are as follows: 

  • Delays when connecting inbound and outbound calls
  • Incorrect caller ID displays when multiple calls come in , and multiple team members answer
  • Inconsistent tracking of who actually answers the call (e.g., if I answer, it sometimes shows a different team member)
  • Voicemails being left indicate a verbal time 12:47 a.m. and the call log indicates 2:47 a.m. (Reporting appears to be in a different Time Zone than what Site is set too.

MultiSite application with site to site calling. 

We have rebooted Carrier Router, Switches and made some adjust to DNS alias. All Captures [CTRL + SHIFT + ALT +D] appear to be in legitimate responses.  I see some Jitter ranging from 0 to 22 depending on the IP Address:

Average Download Speed is 306006 (Bytes/Second)
DNS Look Up = .017276 (Seconds)
TCP Handshake = .280225 Seconds
TLS Handshake: .30121 Seconds

Ping Responses range from 4.5 MS to 32 MS

 

 

 


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Access Token Missing Required Scope: calendar:read:list_calendar_list

Dear Zoom Support Team,I am encountering an issue with my Zoom OAuth integration. I am using an admin-managed account, but I cannot find the required scope for calendar access. When I switch to a user-managed account, I receive the following error:{ ... Show more

Dear Zoom Support Team,

I am encountering an issue with my Zoom OAuth integration. I am using an admin-managed account, but I cannot find the required scope for calendar access. When I switch to a user-managed account, I receive the following error:
{
    code: 4711,
    message: invalid access token, does not contain scopes: user read user admin, user read user
}
If I do not specify any scope, the token API (https://zoom.us/oauth/token) provides me with a token. However, when I use this token to call the calendar API, it gives me the following error:
Access Token Missing Required Scope: calendar read list calendar list

Please provide support to resolve this issue. 


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Dial-In Numbers for United Arab Emirates

I want to schedule a call with people from the United Arab Emirates but am unsure what number they will use to dial in. On the Zoom International number page, Zoom International Dial-in Numbers - Zoom, there are no numbers listed, and there is an X i... Show more

I want to schedule a call with people from the United Arab Emirates but am unsure what number they will use to dial in. On the Zoom International number page, Zoom International Dial-in Numbers - Zoom, there are no numbers listed, and there is an X in the International Number column. 

 

What number should I use to call Toll-Free to the United Arab Emirates?


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Resolved! Unable to receive calls nor send SMS

I've had my Zoom phone for about 2 months, and I've been able to make calls but have been unable to receive calls or text messages. Instead, the call goes to voicemail, and when a voicemail is left, it is not received on my end. I'm also unable to se... Show more

I've had my Zoom phone for about 2 months, and I've been able to make calls but have been unable to receive calls or text messages. Instead, the call goes to voicemail, and when a voicemail is left, it is not received on my end. I'm also unable to send a text message. The message states, "You do not have a direct number, you cannot start a new conversation."  If anyone is able to help, I'll greatly appreciate it. 


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reply-icon Latest Reply - 

Feature Request: Calls to unknown phone numbers do not get logged in Hubspot(zoomphone integration)

When calls are made through the Zoom Phone/Hubspot integration and if their number is not associated with a contact, the call will not show in the Hubspot call log (activities).This behaves differently from Hubspots own phone system (where they show ... Show more

When calls are made through the Zoom Phone/Hubspot integration and if their number is not associated with a contact, the call will not show in the Hubspot call log (activities).

This behaves differently from Hubspots own phone system (where they show up as 'unknown') and would skew any inbound call volume statistic reports in hubspot.

 


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Unable to complete Zoom for Lighting Setup

I have been working through the process and documentation to upgrade our Zoom for Salesforce plugin to the newer Zoom for Lightning plugin. I've been through the various steps to install it into our Salesforce org from the AppExchange, and then worki... Show more

I have been working through the process and documentation to upgrade our Zoom for Salesforce plugin to the newer Zoom for Lightning plugin. I've been through the various steps to install it into our Salesforce org from the AppExchange, and then working through the Zoom documentation to customize it. When I get to the instructions for Setting up user access for the Zoom for Salesforce Lightning app, I look in Salesforce Setup at Manage Connected Apps, but Zoom does not show up there.

So when my users try to log in to the Zoom call center within Salesforce, from the Utility Bar, they see a message: "Warning: The current product is not active." 

I tried opening a ticket with Zoom Support, but they just sent me here to the Forums. I'm hoping someone has an idea of what I might be missing. Thank you.


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SLG Targets

Hi Everyone!Whenever I add an SLG target, the target is added to every Role Member. I then have to go into every member and remove that target. I'm reaching 50 targets and this is very time consuming. Is there a way that the default is zero members a... Show more

Hi Everyone!

Whenever I add an SLG target, the target is added to every Role Member. I then have to go into every member and remove that target. I'm reaching 50 targets and this is very time consuming. Is there a way that the default is zero members and I can add members manually? In most cases I only want 1 or 2 members assigned.

Thank you!


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Is SMS to short codes not supported by Zoom Phone?

Hi everyone, Is SMS to short codes not supported by Zoom Phone? We have rolled Zoom Phone for about 5 months now and I've observed that our users can receive SMS from short codes just fine but they can not reply. If anyone attempts to reply or send a... Show more

Hi everyone,

 

Is SMS to short codes not supported by Zoom Phone? We have rolled Zoom Phone for about 5 months now and I've observed that our users can receive SMS from short codes just fine but they can not reply. If anyone attempts to reply or send a new SMS to short code they get an error. 10DLC works just fine both in and out for SMS and our users love it but for some reason we can not SEND SMS to short codes; just receive?

 

For example, Samsung 74863 or any other 5-digit long legit U.S. short code.

 

Thanks

Boyan

 


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Resolved! Zoom phone SMS adding "For help, reply HELP. To opt out, reply STOP." to texts

Hi folks, I use the Zoom phone SMS text feature, and recently it has been adding "For help, reply HELP. To opt out, reply STOP." to texts after I send them - even when I'm responding to someone who texted me first. Can we turn this feature off? Thank... Show more

Hi folks,

 

I use the Zoom phone SMS text feature, and recently it has been adding "For help, reply HELP. To opt out, reply STOP." to texts after I send them - even when I'm responding to someone who texted me first. Can we turn this feature off?

 

Thank you!


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