Installed the updated Zoom for Lightning  (Salesforce Managed package) 2.16 but every user is getting prompted to connect 

Error: "To be able to use the Zoom Phone integration please complete the OAuth in Zoom Phone Settings"

When I click that link, it takes you to a "Zoom Phone Settings" page that only admins have access to. I clicked "Authorize from Zoom App Marketplace" and logged into Zoom with my SSO. All looks good for me and I can use the CTI adaptor in Salesforce.

Issue is that every user is getting this error and are getting redirected to an admin only page in Salesforce. I have uninstalled (deleted everything) and reinstalled the Zoom package multiple times with the same issue. We didn't have an issue with Zooms 2023 SF package or previous versions.

We are looking for an option to be able to print or save SMS conversations with clients to put in their files. Right now we can highlight the conversation and then copy/paste it, but it loses formatting and is difficult to follow without lots of editing. 

I have 16 total Grandstream gateways in our environment.  Many of the ports on these gateways initiate outbound "ghost" calls dialing +11, +12, +122, and so many other combinations but never a complete number.  My company manages retirement communities and we manage about 25% of our resident phones through the Grandstream gateways.  I opened a ticket with Grandstream, but they keep giving me solutions to INBOUND "ghost" calls, which I do not have an issue.  Has anyone seen this in their environment?

Setting up a new customer, and they have purchased E220 and #450 phones.  I've not worked with Polycom before.

We were trying a test to get one set up, and could not get Zero Touch provisioning to work.  Tried to find a video on it, to see what it should look like, but really cannot find anything.  The only threads I've found seem to indicate that ZTP is a big problem on Polycom.  

Has anyone had any experience with the E220 and E450 phones with ZTP?

We have been looking at the Zoom Phone system QOS to determine why some clients are reporting poor sound quality occurring 1-2 times per week. To be more specific, callers are reporting that our user sounded distorted or echo-ey while we heard clearly from them. We ran a certification on the wired network ports, patch cables, and phone cables. We were able to look at specific events, and the QOS showed that they were 4.1-4.5 good quality calls. The only commonality I could see between them was that they all showed a 12kbps sending bitrate when known good calls showed a 50-75kbps sending bitrate.

Zooms website says that bandwidth needs are 60-100kbps for calls.

Could this actually be the cause of the poor sound quality? If the recommended bandwidth is 60-100 kbps, why is it rating a 12kbps call is good quality?