Zoom Phone Call Queue - Automatic Removal on OOO/PTO Not Functioning

[sudoerase]

Problem:

We utilize a Zoom Phone call queue for our team, with availability set from Monday to Friday, 9 AM to 5 PM. We've encountered an issue where users remain in the call queue rotation even when they are marked as "Out of Office" (OOO) or on Paid Time Off (PTO).

Specifically:

• Users set OOO or PTO in Google Calendar, which syncs with Zoom, correctly updating their Zoom status.
• However, these users continue to receive call queue calls.
• The Zoom documentation states that enabling "Allow queue members to set their own Business Hours" should prevent calls from routing to members outside their business hours.
• This feature is not functioning as described. Despite enabling it, users still receive calls while on OOO/PTO.
• Currently, the only solution is for users to manually remove themselves from the call queue.

Question:

Has anyone experienced this issue with Zoom Phone call queues? Is there a reliable method to automatically remove users from the call queue rotation when they are marked as OOO or on PTO, as the documentation suggests?