Call Queue User Availability

[missdotmoe]

Hello,

We currently have a Call Queue set up with 3 users. However, these users have varying availability hours to take calls (e.g., 7am-10am, 2pm-5pm, etc.). How can we go about making sure that the calls are only routed to available users? Does this happen automatically if the user were to set their availability hours under Phone > Call Handling? This is a little tricky, because the users are available for all other types of call between 7-5, but they just only monitor the call center during select hours. Is there a way to attach availability to calls that come in through the Call Queue specifically? What about the Opt-Out function? Would that be useful here?

Thank you so much!

Kind Regards