Hey, I grew up with analog dial phones. I see NO info anywhere on how to set up a phone on my end, if I sign up for ZOOM Phone.  I have an old analog desk phone. so IF I sign up for Zoom Phone, can I use it and if so, what am I connecting to? Modem? Router? Computer? What? OR, do I have to buy a phone.  Also, I do interviews via phone using a telephone interface. Can I use it?

Alex Stan

I subscribed to a plan to receive messages for my political campaign office.  When I test it by dialing the number to leave a message, the greeting message plays, followed by a system greeting message.  After I leave the message, I cannot retrieve it from the desktop or my cell phone. 

How can I fix it so that my custom greeting is the only one heard and I can playback messages?

Hi All,

Use Zoom for a small medical clinic - some previous / repeat customers call in and we would like to know if it is possible for Zoom to use our extensive customer database and check if the mobile is one of our existing contacts, to then display their name when a call comes in.

I know there's an inbound API for Zoom, however not sure of one that is outward reaching.

Any idea how I might be able to achieve this for Zoom?

We are successfully delivering voicemail messages to user's via email.  When the message is deleted from the email client the message remains in the user's Zoom voice mailbox.  Our prior phone system was able to auto-delete the message from the voicemail server when the message was removed from the email client.  Is that possible with Zoom phone?  

Second question - is it possible to enable/disable email delivery of voicemail on a per user basis?  If users were to be required to delete each message twice (once in the email client and then in the Zoom client) I suspect many but not all will want email delivery of voicemail disabled.

Thank you,

We have users that have access to other users' voicemails. However with enough access, users are reporting that they get way too many audio notifications in the Zoom client. is there any way to turn off the audio notifications when someone else gets a voicemail (that they have access to)? I hope that makes sense. Thanks.

I am having problems with the firmware upload for a HT801. When trying to upload firmware I receive a message that Device already has another provision running!

On the status page I also see:

Any ideas?

The unit has already been upgraded to GEN 2.

Thanks!