Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Send to voicemail missing

I have a user setup as an operator, this user has the powerpack and all is working except the option to send to voicemail. when a call comes in and the operator chooses the transfer option from the app it only shows 2 options, Blind transfer and warm...

Kenoboy by • Newcomer
  • 1991 Views
  • 4 replies
  • 0 likes

Receiving SMS Messages to Call Queue

We are B2B and have no plans to perform SMS campaigns to consumers. I would like there to be 1 number that clients can send text messages to and that all users can review/see the text messages directed to that one number. I have SMS enabled for the C...

kbscfo by • Newcomer
  • 1252 Views
  • 2 replies
  • 0 likes

Phone call no audio

One of our users has a recurring issue of not being able to hear someone on the phone. It happens randomly and reinstalling zoom fixes it. Its not her audio devices and the weird thing is if we do a video call it works just fine. I have pin pointed t...

LERI_IT by • Newcomer
  • 1137 Views
  • 2 replies
  • 1 likes

Porting away from Zoom into Verizon

I was able to get all the information I needed to port my Zoom number to Verizon. I have the Verizon phone with a number that is activated. I can make calls out from this phone and the caller ID says it is the same number I had with Zoom. Unfortunate...

Locking down Call Queue

Hi Community, I wanted to know if Zoom admin had the ability to lock down the Call Queue for our users.Basically taking the ability to opt out of receiving calls from call queues they are apart of.Currently users are able to go into their settings an...

ghz by • Newcomer
  • 1369 Views
  • 1 replies
  • 0 likes

SMS and Salesforce Integration

If the SMS is logged in the Zoom Desktop App does it sync as a Task to Salesforce?Looks like no per https://community.zoom.com/t5/Phone-System/Zoom-SMS-Salesforce-Integration-Issues-Questions/m-p/113008#M5844If the SMS is logged in SFDC via the Zoom ...

Salesforce Utility SoftPhone

I'd like to add custom Task/Activity fields to be captured, but I'm only seeing Account/Contact/Lead. It does look like I can add the Task object, but that looks to be for finding matches, not for the call task that will be logged.

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