Zoom Phone System
cancel
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Voicemail Automatically Deletes

In the desktop Zoom client, my voicemails have recently starting automatically deleting without even playing when I click the play button. Any advice would be welcome.

reply-icon Latest Reply - 

Zoom Phone User Region

Majority of our users are in the USA.One of our Zoom Phone Users is in Philippines, Is there anything i can do to change user's region on his account to improve call quality? Or Zoom Phone adjusts it automatically based on where the app is used from? Show more

Majority of our users are in the USA.

One of our Zoom Phone Users is in Philippines, Is there anything i can do to change user's region on his account to improve call quality? Or Zoom Phone adjusts it automatically based on where the app is used from?


Show less

reply-icon Latest Reply - 

Any 2024 updates for turning off calls on Zoom iOS?

I use Zoom Desktop and Zoom iOS, however, I do not want to receive calls through Zoom iOS as I take all calls through Zoom Desktop, and only use iOS for chat when I'm away from my desk. Is there any way to turn off the calling feature on Zoom iOS tha... Show more

I use Zoom Desktop and Zoom iOS, however, I do not want to receive calls through Zoom iOS as I take all calls through Zoom Desktop, and only use iOS for chat when I'm away from my desk. Is there any way to turn off the calling feature on Zoom iOS that is not uninstalling or logging out of the app?


Show less

reply-icon Latest Reply - 

My SMS Campaign still not active after 8 days of applying

Anyone here can you let me know how can I resolve this issue

reply-icon Latest Reply - 

System Voice mail box

I want to create a voicemail box that plays a message only.  So when a caller calls the number is says blah,blah,blah.  Can I set it up so the number is directly to the voicemail and not a device assigned to a user or common area?

reply-icon Latest Reply - 

Resolved! Daily Limit on SMS messages?

On of my users just got this error message upon trying to send an SMS via the Zoom desktop app (same happens on phone) I can find no reference to what the daily cap on SMS messages might be, but from my usage logs this person shouldn't come anywhere ... Show more

On of my users just got this error message upon trying to send an SMS via the Zoom desktop app (same happens on phone)

 

I can find no reference to what the daily cap on SMS messages might be, but from my usage logs this person shouldn't come anywhere close to a cap.  They are talking with some of our contractors about filling jobs, not some sort of automated marketing campaign or anything.

 

The only references I can find are API rate limits but even then, I don't think they'd hit that ceiling.

 

I have created a ticket, but is there some setting or report I'm missing?  Thanks!


Show less

reply-icon Latest Reply - 

Smallest Zoom Compatible Deskphone

I'm looking for a deskphone that takes the least amount of deskspace, is Zoom compatible (not necessarily Zoom certified), uses wifi and has bluetooth. Any suggestions? Preferably something under $100. TIA

reply-icon Latest Reply - 

calling issue

one of our agent now able to call 64 7 series number. i,e 64 7 862 2044 from his zoom phone. When the dialer call outs if there’s a space like this in the area code (64 7) it ends up saying “the number you are calling does not have service”, or somet... Show more

one of our agent now able to call 64 7 series number. i,e 64 7 862 2044 from his zoom phone.

 

When the dialer call outs if there’s a space like this in the area code (64 7)  it ends up saying “the number you are calling does not have service”, or something like that and then disconnects.  Its not uncommon either.


Show less

reply-icon Latest Reply - 

Paid invoice but still not connected

I paid my invoice and my phone is still not working. I've emailed my account manager Angelo and he's giving me zero solutions. What am I supposed to do?

reply-icon Latest Reply - 

Resolved! Auto Receptionist Admin Permission Issue

I am trying to stage an AR for a user where that can be in control of their recordings and IVR options. Also granting them the ability to change it to a straight forward from the IVR function. The only problem is I cannot find a way to disable the ab... Show more
I am trying to stage an AR for a user where that can be in control of their recordings and IVR options. Also granting them the ability to change it to a straight forward from the IVR function. The only problem is I cannot find a way to disable the ability of that user to delete or add a phone number to the AR. We don't want to let the user change phone numbers. Is there anyway to restrict the AR Admin role to not allow number management?  Call queues seem to have that ability with the 'Manage Basic Information' selection on a CQ Admin role.

Show less

reply-icon Latest Reply -