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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Hello, We are receiving Inbound calls through Salesforce. Once the call is done, we have a record in the object "Zoom Call Log" created, including a signal status (You can see that in the screenshot enclosed). My question would be here, does anyone know how this is triggered? I mean, how zoom differenciates status end, answered, missed, rejected. Thank you 🙂
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I need a template example to get started. Specifically, I want to populate the Auto Provision Server URL field for a batch of new phones. This is for Yealink T5 series phones.
We recently setup Zoom phone for our Corporate HQ in Singapore and we are having issues with Inbound audio on a physical phone will receiving a call from an external Dialer. I am going to summarize and can provide PCAP if helpful Provider : Singtel Connection Type: Provider Exchange(OTT Private Data Center) Physical Device: Poly Edge e100/220 We have an open support case with Zoom but hoping to have community support to assist with faster resolution. We have checked all firewall port settings required for Zoom phone and validated they are opened as needed. We have swapped to new phones of the same model but having the same issues. We moved the phone number from a Common area account to a user account(logged into a computer) and they have ZERO audio issues. I know I might be missing some helpful details but can fill in the blanks if anyone has thoughts of things to check. Call-Out Call-In Type of Device Type of Network Call notification Call pickup Voice Remark Call notification Call pickup Voice Remark Poly E220 Home broadband Success Success caller and receiver can hear each other NA No No No Laptop Zoom application aware the external call Poly E220 & E100 VF Office Success Success caller and receiver can hear each other NA Success Success No caller can hear voice. Receiver failed to hear.
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We have a call queue where we'd like to restrict who is able to call it. It's a technical support escalation queue that we want to restrict to managers having the ability to call it. Zoom support tells me that they have no way to accomplish this. Does anyone have any ideas on how we might do this?
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We have our inside sales agents making outbound calls to our opt-in leads from our website and every 3-5 days their numbers are bad and show "Potential Spam" to the caller. Obviously our answer rates go way down. How do we get this fixed?
I use zoom phone and want to set my zoom app to automatically open when I start up my laptop. MS teams is included in start up apps but I cannot add zoom easily.
How do you pick up a coworkers phone call from your desk phone?
Good day, We are attempting to reuse a phone number from a departed employee to a new hire. The extension and all is working as expected, when calling as the user the caller ID is displayed correctly on Zoom desktop and mobile, however when it comes to our physical Yealink MP56 devices.. the caller ID still shows the new user. We tried rebooting the phones, signing out, updating app versions, and checking all configs but could not determine where this old caller ID data is cached. As a last resort I decided to factory reset my Yealink MP56. Once up and re-paired with my Zoom account I observed: 1) The caller ID information from previous calls that showed the old user NOW shows the new user. 2) Any new call now shows the new user. Thank you for the assistance.
Does the above help to determine if the issue is a Zoom or Yealink issue? We have multiple physical Yealink Zoom phones in our environment and it would not be feasible to factory reset all phones (and repair each user) when a phone number is reused.
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Hi. How do I get my caller ID not to show as Spam when I make calls?
