Automated outbound caller ID

Does anyone know if the ability exists today to auto select the callerID based on called location for users with multiple CallerIDs? Example i have US, Australia, New Zealand phone numbers and place a call to each, can Zoom change my ID automatically...

my recording not download

No ring tone for outside callers on inbound calls

Over the past few months we have had several clients complain that when they call us they hear one ring tone and then it clicks over to a subtle white noise with no further ring tone. After some testing we discovered that we are still receiving the c...

company name posted when making a zoom call

Is there a way when making a zoom outbound call, to display our company name. Therefore, the individual can see the incoming call is from our company. if so, how do I set this up?

Setting up Auot Receptionist

Am I safe to assume when configuring my auto receptionist, if I choose to not have it go direct to IVR I need to set the custom hours of when the phone should ring internally and point the route call to an individual so that the line will ring?

Phone App

Hello, I signed up for Zoom phone last night and the app is able to make phone calls and receive, however, when i click SMS and want to start a new message it says .. You don't have a direct number. You cannot start a new conversation. Any help ? Tha...

Zoom Phone User - Disable Incoming Calls when on a call

Hi all, I am hoping for a solution here. I have a staff member who only uses Zoom Phone via the mobile app. He is not part of our main call flow, so he does not receive the incoming calls from the main auto-attendant / number. Only we can transfer ca...

Exit From On-Hold State

I have a State-mandated requirement that users be able to exit an "On Hold" state at any time but I can't find a reference to that anywhere. Did I miss it or does it not exist?

How can ensure that queue calls are routed to AVAILABLE users?

I'm trying to prevent call queue members from receiving queue calls when they are already in a (Zoom) call or meeting. I have the queue set to route to the user who has been idle the longest. Calls are being routed to users who are in (Zoom) meetings...

Goodbye! Tomorrow is my last day with my company so won't be on here any longer

I'm leaving my current consulting gig after many years and this account is linked to that company so won't be on here after tomorrow. We'll see if any future work involves Zoom Phone, if so I'll be back at that point! Been helpful being on this forum...