Hi All,

In Australia, it is mandatory that you notify a caller that a call is being recorded. We're currently using an Auto Receptionist with the message attached to the Greeting option. Once this plays, it then hands off to a call queue to route the call correctly. We have to use an AR to ensure the message only plays once on a call as the call queue does have transferred calls etc going to it.

The issue I'm finding is that I'm unable to see how many calls are being abandoned during the message and the extra complexity of having to manage this in a separate space. It would be good if call queues had an option to add a VR message that plays only once on an inbound call.

Does anybody have a better way (note I know you can play the message whilst the call is connected but is not suitable).

Cheers,

James

When a Zoom Phone is answered, there is a long pause which creates confusion.  Either the client will speak while we are speaking, or they hang up, thinking there is nobody there.  Is there a setting that I can change to correct this so there is no pause or delay?

I have purchased a couple of VVX 150 phones. It was my intention that each of these "two line" phones would have a button/ line for the users direct line and one for our main # so that user could either answer the main number if it rings at their line, or pick that line up & use it to dial out.

However,  there doesn't seem to be a way to assign our 2nd phone number, which we have purchased (a number, not a user) to those phones? Help!