Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! disable company contacts from auto-populating when you start dialing numbers in zoom

Hi there, Is there a way to stop the drop down that lists company employees when entering a phone number in zoom phone? Sometimes my colleagues type a number fast and hit enter and it calls whomever is highlighted at the top of the drop down. Is ther... Show more

Hi there,

 

Is there a way to stop the drop down that lists company employees when entering a phone number in zoom phone?

 

Sometimes my colleagues type a number fast and hit enter and it calls whomever is highlighted at the top of the drop down. Is there a way or setting to disable this that can be done either by user or admin?


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How to receive a fax?

Does anyone know how to setup the phone system to receive a fax?  I had someone try but it seems to have failed.

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Resolved! Zoom Phone - Display Name Problem

I am a Zoom Phone Business Admin. I recently set up three new users over the last week. Two of the users are fine and set up did not look odd in any way. One of the users has a problem: their display name in the Zoom Phone system is displaying as the... Show more

I am a Zoom Phone Business Admin.  I recently set up three new users over the last week.  Two of the users are fine and set up did not look odd in any way.  One of the users has a problem: their display name in the Zoom Phone system is displaying as their email address rather than first and last name.  

 

Does anyone know of a way to force the phone system to use their first and last name rather than email?  It is effecting things like outbound caller ID and searches for the user.  The only way I was able to fix this in the past was by removing the user and then adding them again, but this user is already using their account daily so I do not want to cause a loss of service if I can help it.


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SIP Trunk Details

How can i find my SIP trunk details in Zoom

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Audio works for Zoom meeting, but no audio on Zoom phone calls

Hi,I have a recurring problem on my ASUS A15 WIN 11 laptop and Logitec USB headset that I would like help resolving. Zoom Meetings: headset audio works fine, I hear others and can speak and be heard with no issue.Zoom Phone dialer: headset *does not ... Show more

Hi,

I have a recurring problem on my ASUS A15 WIN 11 laptop and Logitec USB headset that I would like help resolving.

 

  • Zoom Meetings: headset audio works fine, I hear others and can speak and be heard with no issue.
  • Zoom Phone dialer: headset *does not work.* When using Zoom Phone I cannot hear anyone and they cannot hear me on my Laptop. I have the Zoom app on my mobile phone (Android), and it works fine.

This is a recent issue that started happening within the last few weeks -- and I have updated Zoom to the most recent version. Zoom and laptop audio Troubleshooter indicates all is well, but I still have this problem where I cannot hear or be heard via the PC Zoom Phone call app.

 

How do I fix this??


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Poly Edge B30 - Multicast template

Hi all. I have a batch of Poly Edge B30 phones I purchased.These are going in a store/shop environment.I need to be able to hit a page button and have the message go over the phones and also the paging system in the shop.With Yealink, I was able to d... Show more

Hi all.

 

I have a batch of Poly Edge B30 phones I purchased.

These are going in a store/shop environment.

I need to be able to hit a page button and have the message go over the phones and also the paging system in the shop.

With Yealink, I was able to do this very easily using Multicast and a provision template.

 

In my template, I use:

 

 

#KLB - Yealink T42S
#Paging Setting
multicast.paging_address.1.channel=0
multicast.paging_address.1.label=PAGE
multicast.paging_address.1.ip_address=224.0.1.116:8000
multicast.receive_priority.enable=1
##multicast.receive_priority.priority=

multicast.receive.use_speaker=1
##multicast.receive.enhance_volume=
##multicast.receive.ignore_dnd.priority=

multicast.listen_address.1.channel=0
multicast.listen_address.1.label=Store PAGING
multicast.listen_address.1.ip_address=224.0.1.116:8000
##volume = 1-15
multicast.listen_address.1.volume=15

linekey.5.label = PAGE
linekey.5.value = 224.0.1.116:8000
linekey.5.extension = 0
linekey.5.type = 24

 

 

I can't seem to figure out how to do something similar on a Poly B30.
Can anyone make a suggestion?

 

 


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International Calls Drop

Hi everyone, we have (Global Select Calling Plan, International Calling Add-On) and we are using a Dutch number, we are working from Dubai and whenever we call someone in Dubai, everything seems fine, but when we call internationally sometimes the ca... Show more

Hi everyone, we have (Global Select Calling Plan, International Calling Add-On) and we are using a Dutch number, we are working from Dubai and whenever we call someone in Dubai, everything seems fine, but when we call internationally sometimes the call Drops after a while or the other party can't hear us, its happening for all of our users who are working in UAE, but outside UAE it seems to be working fine, could you please help me with that issue.

Thanks,


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zoom phone integration to salesforce

can anyone help me understand how to integrate zoom phone with Salesforce? I have tried to find an app and logged into both zoom and salesforce and cant figure out how to perform the integration. I know its possible though.

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Zoom phone

Hello! I can't figure out how to send sms using the Zoom phone.

Could someone please advise on set-by-step directions?

Thank you!

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Unable to Register Brand for SMS/MMS Campaign

I am a single user with one phone number, using Zoom Phone as a phone line for my part time side business that I rely on primarily via word of mouth. I'm a super infrequent user of SMS/MMS messages. I don't send out sms blasts or do campaigns. I don'... Show more

I am a single user with one phone number, using Zoom Phone as a phone line for my part time side business that I rely on primarily via word of mouth. I'm a super infrequent user of SMS/MMS messages.  I don't send out sms blasts or do campaigns. I don't have a web site which is prohibiting me from completing the brand registration form. 

What are my options to keep 1x1 and 1x2 or 1x3 messages from being blocked from sending?  or am I going to be blocked from sending messages? 

Thank you in advance for your responses.


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